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Author Topic: I can't log in to esp Getty  (Read 839 times)

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« on: December 06, 2018, 09:31 »
0
I have been logging  on to the Esp Getty site since it's inception and never have a problem signing in. I use the numeric code they gave me as a user name and a pw that is normally saved on Google. I have checked and rechecked the user name and reset the pw twice and I still get the message that the username and pw does not match their records. I was able to contact them through a link on the page reset page and they said they will respond within 10 days!!
Has anyone had this problem? Is it a site glitch? Also I think this is affecting Deep Meta, although I haven't tried to upload anything since this happened. Deep Meta is not updating and I get a message to check credentials. I updated the pw and get the same message.
« Last Edit: December 07, 2018, 00:10 by landbysea »


« Reply #1 on: December 06, 2018, 09:55 »
0
I have been login on to the Esp Getty site since it's inception and never have a problem signing in. I use the numeric code they gave me as a user name and a pw that is normally saved on Google. I have checked and rechecked the user name and reset the pw twice and I still get the message that the username and pw does not match their records. I was able to contact them through a link on the page reset page and they said they will respond within 10 days!!
Has anyone had this problem? Is it a site glitch? Also I think this is affecting Deep Meta, although I haven't tried to upload anything since this happened. Deep Meta is not updating and I get a message to check credentials. I updated the pw and get the same message.
For the inception sign in thing I tried deleting my cookies and it worked for me. But for the new code and password thing I am not sure if that's going to help.

« Reply #2 on: December 06, 2018, 22:08 »
+1
I received a suspicious looking email saying my Getty Tax information was expiring...anyone else?

« Reply #3 on: December 07, 2018, 01:33 »
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I received a suspicious looking email saying my Getty Tax information was expiring...anyone else?

I got the same email and it does look suspicious but it mentions my Contributor ID which is correct. When I log in to ESP and click on the Tax Interview tab, there is no warning or notification about my tax form expiring.  I dont know if the email is legit  :-\
« Last Edit: December 07, 2018, 01:38 by kaboom »

« Reply #4 on: December 07, 2018, 01:39 »
+2
Haven't received it, but you should contact Getty support to be on the safe side.

« Reply #5 on: December 07, 2018, 01:52 »
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I created a support ticket asking them about legitimacy of the email. Hopefully they will reply soon.

« Reply #6 on: December 07, 2018, 03:42 »
+1
Same here. Got the email, can't login, can't reset password :(

« Reply #7 on: December 07, 2018, 05:20 »
+1
I tried a different browser (in my case Firefox instead of Chrome) and I could then just log in and also fill in the tax form.

« Reply #8 on: December 07, 2018, 05:56 »
0
I also received mail that my tax form had expired and I managed to log in, but when I filled in a new tax form I can not electronically sign.

ShadySue

« Reply #9 on: December 07, 2018, 06:30 »
0
I created a support ticket asking them about legitimacy of the email. Hopefully they will reply soon.
It's likely to be legitimate, as the site told me my tax interview had expired and I had to do it again.
I didn't click through from the email, though, as I was also nervous in case it wasn't genuine, but I was already logged in and just went to the link from my profile.
I completed and signed the form without hitches, FF/Win.
(However back when I had to do it for the first time, it was a nightmare which took me days to do, all sorts of technical hitches.)
« Last Edit: December 07, 2018, 06:37 by ShadySue »

« Reply #10 on: December 07, 2018, 06:43 »
0
I created a support ticket asking them about legitimacy of the email. Hopefully they will reply soon.
It's likely to be legitimate, as the site told me my tax interview had expired and I had to do it again.
I didn't click through from the email, though, as I was also nervous in case it wasn't genuine, but I was already logged in and just went to the link from my profile.
I completed and signed the form without hitches, FF/Win.
(However back when I had to do it for the first time, it was a nightmare which took me days to do, all sorts of technical hitches.)

Thanks. I will wait till next week, if I hear from support or not. Then I guess I will just fill in the Tax Interview again, it wont hurt. The email looks a bit weird because it is a clustered text with many links, it looks somewhat unprofessional but it is probably legitimate since they had my ID correct.

ShadySue

« Reply #11 on: December 07, 2018, 06:47 »
+1
I created a support ticket asking them about legitimacy of the email. Hopefully they will reply soon.
It's likely to be legitimate, as the site told me my tax interview had expired and I had to do it again.
I didn't click through from the email, though, as I was also nervous in case it wasn't genuine, but I was already logged in and just went to the link from my profile.
I completed and signed the form without hitches, FF/Win.
(However back when I had to do it for the first time, it was a nightmare which took me days to do, all sorts of technical hitches.)

Thanks. I will wait till next week, if I hear from support or not. Then I guess I will just fill in the Tax Interview again, it wont hurt. The email looks a bit weird because it is a clustered text with many links, it looks somewhat unprofessional but it is probably legitimate since they had my ID correct.

You could just log into your account as you normally would, then check via the tax interview on the profile page whether you need to update it. The link is just under 'country' in your address details.

« Reply #12 on: December 07, 2018, 07:00 »
0
Yes, I checked the Tax Interview tab immediately but there is no notification or warning of an approaching expiration. The email says that my tax form will expire as of 31 December 2018 but there is no mention of it in the ESP account, neither in the Tax tab or the Messages tab. I would expect them to send the message also directly through the ESP, not just an email. Well, I will wait and see.

ShadySue

« Reply #13 on: December 07, 2018, 07:08 »
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Yes, I checked the Tax Interview tab immediately but there is no notification or warning of an approaching expiration. The email says that my tax form will expire as of 31 December 2018 but there is no mention of it in the ESP account, neither in the Tax tab or the Messages tab. I would expect them to send the message also directly through the ESP, not just an email. Well, I will wait and see.
There are posts on their forum relating to your problem.
However, it seems (from other places) that  lots of people had genuine emails about this at the same time.
"I would expect them to send the message also directly through the ESP," Yeah, well, how often does Getty do the logical thing?

« Reply #14 on: December 07, 2018, 07:18 »
0

Yeah, well, how often does Getty do the logical thing?

Yeah, I find the email suspicious, while in fact it is probably just classic iStock :) I should stop expecting things..

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #15 on: December 07, 2018, 10:22 »
+1
You could just log into your account as you normally would, then check via the tax interview on the profile page whether you need to update it. The link is just under 'country' in your address details.

Reminder for all, and repeating what Sue just wrote, never click a link in an email, go to the site, login and see.

Also your user name/login to ESP is your email & password. User names or artist names or any of the old IS doesn't work anymore. Just in case someone else finds this thread and can't login to ESP, that might help fix things faster?

« Reply #16 on: December 07, 2018, 10:33 »
0
I tried a different browser (in my case Firefox instead of Chrome) and I could then just log in ..

I double checked my username, reset the pw and tried logging in with Firefox. Same message as on Chrome.
Also Deep meta is not syncing. There is nothing I can do now but wait. I was hoping to switch how I get paid.  Nothng to do now but wait for a response and hop it is a useful one.

ShadySue

« Reply #17 on: December 07, 2018, 10:46 »
0
Keep checking the Help forum on iS's forums for progress on this.
(Oh, but if you can't get in to iS/Getty at all, that's no use).
Seems FF is coping better than Chrome, but that seems not to have helped landbysea.

Maybe they'll manage to fix it for everyone by the end of the month.  ::)

« Reply #18 on: December 07, 2018, 10:59 »
0
Keep checking the Help forum on iS's forums for progress on this.
(Oh, but if you can't get in to iS/Getty at all, that's no use).
Maybe they'll manage to fix it for everyone by the end of the month.  ::)

Is there anything in the help forums about this now? I am not the only one? I thought maybe I got kicked out, although I have been uploading and selling regularly and otherwise behaving.

« Reply #19 on: December 07, 2018, 11:01 »
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Also your user name/login to ESP is your email & password. User names or artist names or any of the old IS doesn't work anymore. Just in case someone else finds this thread and can't login to ESP, that might help fix things faster?

My username is the numeric code like the OP. Tried to change that but didn't work so I keep using it.

ShadySue

« Reply #20 on: December 07, 2018, 11:06 »
0
Keep checking the Help forum on iS's forums for progress on this.
(Oh, but if you can't get in to iS/Getty at all, that's no use).
Maybe they'll manage to fix it for everyone by the end of the month.  ::)

Is there anything in the help forums about this now? I am not the only one? I thought maybe I got kicked out, although I have been uploading and selling regularly and otherwise behaving.

Yes, like I said, real emails have been sent out, but some people are having problems with the process. Though obviously those reporting there aren't people who can't get into ESP in the first place.  ::)
« Last Edit: December 07, 2018, 11:13 by ShadySue »

« Reply #21 on: Yesterday at 10:06 »
0
I still can't log in. I reset my PW again today. I have to use my old email to do that which is an aol account. I get all my usual correspondence from Getty through a gmail account as aol always blocked my newsletters. I never recieved the email about this recent log in problem. If anyone knows a fix, I need it.

When I reset my PW it said I was now logged in and it gave me a link to Getty and one to the upload page. But I was not logged in and the new PW didn't fix the problem. I will try later.
« Last Edit: Yesterday at 10:41 by landbysea »

« Reply #22 on: Today at 00:02 »
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Well I got the email and it was just the same link to change my pw that I used before. So I changed it using the same pw I used this morning with the same link. And it worked. Also Deep Meta syncs now. Thanks for the responses and help.


 

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