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Author Topic: IS mess up yet again.  (Read 15836 times)

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« on: December 13, 2010, 15:50 »
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IS have introduced a new search and it is not working at all for me.  It gives me no results for even basic searches like Man.  Well done IS messed up again!!!!
« Last Edit: December 13, 2010, 16:44 by fotografer »


« Reply #1 on: December 13, 2010, 15:58 »
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I'm speechless..  Is it what is called tragicomedy in english?    :-\

« Reply #2 on: December 13, 2010, 15:59 »
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IS have introduced a new search and it is not working at all for me.  It gives me no results for even basic searches like Man.  Well done IS messed up again!!!!

maybe you have a bunch of filters on or something.  I suppose you already checked that.

I'm not defending them, just knowing that they have lately had some not-so-user-friendly (or intuitive) settings that leave you trapped without realizing it.

« Reply #3 on: December 13, 2010, 16:01 »
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It does seem to have some problems. I'm getting results for man now, but not dog. But cartoon dog returns results.

« Reply #4 on: December 13, 2010, 16:03 »
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This was just posted on Twitter by @istock:

"Fixes for the new search are being pushed.  It'll take about 10-15minutes for them to appear"

« Reply #5 on: December 13, 2010, 16:10 »
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vlad_the_imp

« Reply #6 on: December 13, 2010, 16:33 »
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It's starting to look like yet another iStoch techno cock-up. Very predictable, don't they test these things before launching them?

« Reply #7 on: December 13, 2010, 16:34 »
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I can't get any search results at all, in either Firefox or Safari, but rogermexico posted that they're pushing a fix in about 15 minutes, so I hope that will change shortly

« Reply #8 on: December 13, 2010, 16:40 »
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The search is not looking too good at the moment.  Tried to do a couple and got no results.  Lots of complaints from buyers in the forum, meaning lots of free/low cost credits being given away, meaning we get less royalties for Istock's poor execution.

ShadySue

  • There is a crack in everything
« Reply #9 on: December 13, 2010, 16:41 »
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The search is not looking too good at the moment.  Tried to do a couple and got no results.  Lots of complaints from buyers in the forum, meaning lots of free/low cost credits being given away, meaning we get less royalties for Istock's poor execution.
I'm getting single words (elephant) but not phrases (New York City)

« Reply #10 on: December 13, 2010, 16:43 »
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At the moment I'm having to pick a catagory as well as keywords to be able to get any results.  I hope that is just a glitch or I will have to go back through my  images and update my catagories as for the last couple of years I have just put in one token catagory per image.

ShadySue

  • There is a crack in everything
« Reply #11 on: December 13, 2010, 16:45 »
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I just searched 'elephant' again, and every image has a red rectangle with the word SALE in it.
Does that mean it's on sale, or there's a cut-price sale on?

ShadySue

  • There is a crack in everything
« Reply #12 on: December 13, 2010, 16:46 »
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I just searched 'elephant' again, and every image has a red rectangle with the word SALE in it.
Does that mean it's on sale, or there's a cut-price sale on?
Added: no, that's just the Vetta images. I hadn't noticed the red Sale notice before.

« Reply #13 on: December 13, 2010, 17:01 »
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IS doesn't test your improvements before put it on fly? They don't have a test site? It's a shame.

Well, if it works, could be a good change for all. Editorial is a very good thing, but i'm a illustrator and nothing changes AGAIN.

« Reply #14 on: December 13, 2010, 17:14 »
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From a buyer right now:

"Like many of your customers, I am on a deadline today and I don't have time to wait for the bugs to get worked out live. I am so tired of the half-assed way iStock implements everything."

ShadySue

  • There is a crack in everything
« Reply #15 on: December 13, 2010, 17:38 »
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It's going really weird right now.
My search for elephant was OK on page 1.
Go onto page two and you don't get another page of options, you get a category list from which to choose.
I chose animal, and got back to the first page of elephants.
Tried page two, back to the list of categories.
Out of badness, I chose archticture.
And got a page of elephant carvings on buildings.
So if you want a second page, you must use a category to filter.
Is that really what the facetted search is all about?

« Reply #16 on: December 13, 2010, 17:42 »
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Some seriously pi$$Ed people over there. Who's brain-child was it to roll out changes on a Monday?

« Reply #17 on: December 13, 2010, 18:04 »
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From a buyer right now:

"Like many of your customers, I am on a deadline today and I don't have time to wait for the bugs to get worked out live. I am so tired of the half-assed way iStock implements everything."

Their incompetence is truly breathtaking. How long are they supposed to have been working on this?

helix7

« Reply #18 on: December 13, 2010, 18:08 »
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What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.

« Reply #19 on: December 13, 2010, 18:13 »
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And to think I was joking when I said this.

ShadySue

  • There is a crack in everything
« Reply #20 on: December 13, 2010, 18:18 »
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Interesting, I just did a search to see if there were (m)any others of a pic I was going to upload.
Surprisingly, very few (13), most wrong (because of bad keywording), and one of them was a Dollar Bin image, among a general search. At the end of best match, but there.

WarrenPrice

« Reply #21 on: December 13, 2010, 18:25 »
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What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.

Exactly.  The guy who built my website was not aware of other sites.  Several others I've met did not want to bother with the hassle (and added expense) of more than one account.

bittersweet

« Reply #22 on: December 13, 2010, 18:35 »
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What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Unfortunately the image may likely be exclusive... probably lightboxed for a period of time and just now approved to go into a project. It happens all the time, and I've gotten burned more than once by the site being down (or flaky, e.g. converted earnings not appearing as credits in a timely mannner) at the time I needed to purchase an approved exclusive image, or by a surprise price increase on the file in question. But I have also found over the past few weeks several buyers who had no idea there was anything comparable out there, and who had no idea how small of a percentage the artists earned at istock as compared to some other sites.

« Reply #23 on: December 13, 2010, 18:37 »
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What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.
I suppose the buyers that have already gone to the other sites aren't bothering to complain in the istock forum?

« Reply #24 on: December 13, 2010, 18:46 »
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What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.
I suppose the buyers that have already gone to the other sites aren't bothering to complain in the istock forum?

there seems to be a few pissed off people posting on twitter. some contributors pissed about possibly lost sales when trying to reach the coveted RC goals and some buyers annoyed and pissed at the flaky way istock is pushing out changes. 

lisafx

« Reply #25 on: December 13, 2010, 18:48 »
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I can't remember ever reading a thread at Istock before that contained so many comments from people without canisters (strictly buyers)!

« Reply #26 on: December 13, 2010, 18:56 »
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F5!

I knew that was ludicrous. I guess I should go read the thread. I started to read the announcement thread by the big kahuna that the search was live, saw three or four wooyay posts and promptly came over here.

edit: read the thread. how discouraging.
« Last Edit: December 13, 2010, 19:13 by cclapper »

ShadySue

  • There is a crack in everything
« Reply #27 on: December 13, 2010, 19:14 »
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There's a word or phrase which slips my mind for hiding bad news behind good or neutral news, or a scandal or somesuch.
iStock have managed to reverse this, by muffling the apparent good news of introducing editorial images (and, by the way, the iStockys results) with the unfortunately mishandled 'faceted search' introduction.
Maybe they should have a Contest to invent a name for this phenomenon.

lisafx

« Reply #28 on: December 13, 2010, 19:21 »
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LOL!  Surely there must already be some German word for this?  What a great language - they have words for everything!  (Schadenfreude springs to mind as an example, but doesn't fit this situation)

Good news - the search must be working better.  Sales seem to be sputtering back to life.

« Reply #29 on: December 13, 2010, 19:25 »
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LOL!  Surely there must already be some German word for this?  What a great language - they have words for everything!  (Schadenfreude springs to mind as an example, but doesn't fit this situation)

Good news - the search must be working better.  Sales seem to be sputtering back to life.

How can we trust the numbers? (rhetorical question only)

ShadySue

  • There is a crack in everything
« Reply #30 on: December 13, 2010, 19:26 »
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Good news - the search must be working better.  Sales seem to be sputtering back to life.
Yes, I had a couple in the past ten minutes.

ShadySue

  • There is a crack in everything
« Reply #31 on: December 13, 2010, 19:32 »
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LOL!  Surely there must already be some German word for this?  What a great language - they have words for everything!  (Schadenfreude springs to mind as an example, but doesn't fit this situation)

Good news - the search must be working better.  Sales seem to be sputtering back to life.

How can we trust the numbers? (rhetorical question only)
I see it's a rhetorical question, but if you've been following the Missing EL Bonus and the now-locked (unresolved) Contributers Underpaid Twice threads on iStock, you might well wonder.

bittersweet

« Reply #32 on: December 13, 2010, 19:40 »
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There's a word or phrase which slips my mind for hiding bad news behind good or neutral news, or a scandal or somesuch.
iStock have managed to reverse this, by muffling the apparent good news of introducing editorial images (and, by the way, the iStockys results) with the unfortunately mishandled 'faceted search' introduction.
Maybe they should have a Contest to invent a name for this phenomenon.


I believe the phrase you are searching for might be "wag the dog"8)

« Reply #33 on: December 13, 2010, 19:41 »
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I believe the phrase you are searching for might be "wag the dog"8)


Perfect phrase.

lisafx

« Reply #34 on: December 13, 2010, 19:44 »
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I believe the phrase you are searching for might be "wag the dog"8)


Perfect phrase.


Yes indeed.  Well done Whatalife :)

« Reply #35 on: December 14, 2010, 06:16 »
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Wow, I only sold 3 there yesterday, the same as I sold on Sunday.  I wonder how much this latest fiasco has cost them?

vlad_the_imp

« Reply #36 on: December 14, 2010, 06:27 »
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Without knowing how many you'd normally sell its difficult to draw a conclusion, but I must say I had a very good Monday, sales-wise, although quite a few people have reported bad sales yesterday.

« Reply #37 on: December 14, 2010, 09:41 »
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I believe the phrase you are searching for might be "wag the dog"8)


Perfect phrase.


Well, not quite, because the most important thing is the search. I can't think of an expression for hiding a success behind a disaster, probably because no rational organisation would ever do that. Perhaps it should be called being istocked.

traveler1116

« Reply #38 on: December 14, 2010, 10:38 »
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Without knowing how many you'd normally sell its difficult to draw a conclusion, but I must say I had a very good Monday, sales-wise, although quite a few people have reported bad sales yesterday.
Last four mondays 22 sales a day pretty close to the same each day, this monday 12.

lisafx

« Reply #39 on: December 14, 2010, 11:11 »
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I can't think of an expression for hiding a success behind a disaster, probably because no rational organisation would ever do that. Perhaps it should be called being istocked.

Good one.  Maybe it will catch on.  ;D

« Reply #40 on: December 14, 2010, 12:43 »
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Without knowing how many you'd normally sell its difficult to draw a conclusion, but I must say I had a very good Monday, sales-wise, although quite a few people have reported bad sales yesterday.
Strange but I now have 6 downloads for Monday, I was sure it was 3 earlier.  My stats page hasn't been updated, I was counting them in the "my uploads" list.  Last Monday was 16 and that's not great for me.

« Reply #41 on: December 15, 2010, 10:26 »
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[irony]This is really good search engine[/irony].

Every search which starts with "3d" returns: File Not Available

I tried 3d cloud, 3d car, 3d man..

« Reply #42 on: December 15, 2010, 10:53 »
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The search engine is stripping numbers out of tags, and other weird stuff.  Like 3d tries to pull up file #3.

« Reply #43 on: December 15, 2010, 10:56 »
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The search engine is stripping numbers out of tags, and other weird stuff.  Like 3d tries to pull up file #3.

This happens only if 3d is first word.
car 3d - is ok.

« Reply #44 on: December 15, 2010, 11:17 »
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The company I work for posted this to Istock:

We can appreciate a lot of work goes into the backend (eh hum!), however, This development should not lead to the dissatisfaction of the end users .

As contributors, you may not be aware that as a business foremost we care not for time wasting, broken searches, reading threads on how to use a site, which should be intuitive in the first instance, site update/excuses and the like.

We care only for our own product and the best possible way to promote our products. We value our customers and do not ask our customers to fix our problems.

As a customer we expect a to receive a reliable service/product. The courtesy we have shown by mentioning "bugs" should be gratefully received and not be "allowed" to be met with abuse.

For the record and the last time:
the required search "safari" returns the required results. Each filter process we go through:
Organise by downloads,
Display 200 images
display photos only
display portrait photos only
etc...

Each of these changes reverts the progress of filtering back to 30 images all vetta/agency making today a cockup!

OSX 10.6.5 Safari 5.0.3


It was met with abuse. We were told we were in the wrong and the thread was locked. A little digging reveals we wern't the only one with problems (we thought it was the new machines we brought as iStock claimed its self not guilty)

Ill make this my grazzing grond from now on, any way I can mach user names her with the good folk at istock (mine is a bit obvious as is jsnover and sjlockie)

« Reply #45 on: December 15, 2010, 11:23 »
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lisafx has the same name, but a good number of people here are anonymous because some sites - notably FT - have closed accounts on the basis of things they didn't like said here (yes, an off site forum). It's really unfortunate, but understandable in the circumstances.

You may find you start to recognize people by their postings, however :)

« Reply #46 on: December 15, 2010, 11:27 »
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For real?

what a joke. thats the only reason I'm here , to talk freely, we're all like little children in a dictatorship being ordered not to talk badly.

MAKES MY BLOOD BOIL

« Reply #47 on: December 15, 2010, 11:33 »
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lisafx has the same name, but a good number of people here are anonymous because some sites - notably FT - have closed accounts on the basis of things they didn't like said here (yes, an off site forum). It's really unfortunate, but understandable in the circumstances.

You may find you start to recognize people by their postings, however :)

I would like to say I find it unfortunate that people have to be anonymous, but it is understandable considering what some sites have done. It is in no way understandable that the sites would punish people in the way they have for what those people have said elsewhere (although it is still unfortunate).

--=Tom

vlad_the_imp

« Reply #48 on: December 15, 2010, 11:37 »
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Quote
MAKES MY BLOOD BOIL

If it's so bad why not give up exclusivity and joinn all the other sites out there? Everyone here is always saying how much better than IS they are.

« Reply #49 on: December 15, 2010, 11:46 »
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Quote
MAKES MY BLOOD BOIL

If it's so bad why not give up exclusivity and joinn all the other sites out there? Everyone here is always saying how much better than IS they are.

earnings, ease of upload.

are you saying that because my earnings are good I have to put up with crap?

donding

  • Think before you speak
« Reply #50 on: December 15, 2010, 11:55 »
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Quote
MAKES MY BLOOD BOIL

If it's so bad why not give up exclusivity and joinn all the other sites out there? Everyone here is always saying how much better than IS they are.

earnings, ease of upload.

are you saying that because my earnings are good I have to put up with crap?

I personally can not understand why they feel you are not as important as a buyer just because you are also a contributor. You basically are contributing at both ends which I would think they would welcome. As I have said before I believe they have to lay the blame for their mistakes on the shoulders of the contributors, which is really sad because if not for all of us contributors they would not exist.

vlad_the_imp

« Reply #51 on: December 15, 2010, 12:02 »
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Quote
are you saying that because my earnings are good I have to put up with crap?

I'm not saying that at all, everyone here seems to think you can earn more being non-exclusive and putting work on other sites, why not follow their advice, that's all. Calm down.

lisafx

« Reply #52 on: December 15, 2010, 12:21 »
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Welcome aboard Malamus.  I posted in the IS thread, but I will reiterate here that I think you were treated unfairly.  Your status as an exclusive contributor in no way invalidates your opinions as a buyer.  If anything, it should bolster them, because you see the issues from two sides.  

And as you and others have pointed out, many other buyers are complaining of the same issues you mentioned.  
« Last Edit: December 15, 2010, 12:40 by lisafx »

« Reply #53 on: December 15, 2010, 12:30 »
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earnings, ease of upload.

are you saying that because my earnings are good I have to put up with crap?

I also read your posts in the IS forum. They have been biased for quite a while now against buyers/contributors. I know, because I am one (or should say WAS one...I don't buy from IS anymore) myself. Comments are met with hostility and rejection, as though you don't belong to their club.

No one should have to put up with crap, but from what I understand, Getty has been dishing it out for quite some time, long before they bought IS. So the question is...are you willing to put up with a lot of crap just to keep your good earnings? If you are, then you should probably just go about shooting and not frequent the forums. I am certain you can detect patterns there, just as we all have. And if you don't want to put up with the crap, then you should look for other means of income, as a number of contributors who post here are doing.

« Reply #54 on: December 15, 2010, 13:22 »
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Welcome Malamus

« Reply #55 on: December 15, 2010, 16:49 »
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I work for web publishing company as my day job. Of course - none of our sites have even nearly 1/100 of daily visits as iStock but I'm sure that if we would work this way many of our readers would leave to competitors. And our sites are "only" for readers, iStock buyers are exposed to very unpleasant situations with their clients.
I can imagine that iStock  would publish some not public "beta.istock.com" site and would very kindly ask contributors (and maybe in very very polite way selected buyers) to help them to fix the bugs and share their opinions. It's sure that not all of bugs would be found in beta mode but ...   "new" iStock at the moment when it was released was just one fat giant bug. To me it's pure amateurism.
Howgh.

vlad_the_imp

« Reply #56 on: December 15, 2010, 17:30 »
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To be fair to IS they did say they has tested the site, the problems didn't show until the new searches went live.

« Reply #57 on: December 15, 2010, 18:34 »
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Quote
are you saying that because my earnings are good I have to put up with crap?

I'm not saying that at all, everyone here seems to think you can earn more being non-exclusive and putting work on other sites, why not follow their advice, that's all. Calm down.

I don't think anybody has a clue which is most lucrative. But being non-exclusive provides some protection against one site or another doing something nasty to you, by accident or by design. It also involves a lot more work.


 

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