Author Topic: iStock Sitewide Outage Again? (Read 7517 times)

B8 · « **on:** July 02, 2016, 01:03 »

All I get is: An error occurred while processing your request.

DaRkWeeDo · « **Reply #1 on:** July 02, 2016, 01:05 »

iStop · « **Reply #2 on:** July 02, 2016, 01:07 »

I get:

"Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request."

Nice one. Not even a message to buyer's that the site is temporarily down, that it is being fixed, or an estimate of when it will be back online. Completely asleep at the wheel. Shameless.

X9D7CE84A2B5Y · « **Reply #3 on:** July 02, 2016, 01:11 »

Don't worry, they will fix it with a 20% discount coupon on credit packs so that "you" pay for the outage twice.

NewStocker · « **Reply #4 on:** July 02, 2016, 01:14 »

Still down. Maybe they have gone out of business. No message about site being temporarily down. Guess I will head over to SS and buy what I need there.

Ozzy75 · « **Reply #5 on:** July 02, 2016, 01:19 »

Once again

If I remember correctly this is the third or fourth time within a month. This is just ridiculous. They call themselves a multi million dollar company and on the other hand their so called technicall staff is not able to keep the site up for two weeks. Which ambitious buyer, who is sort of depending on a stable website as source for his working material is seriously sticking with such an amateurish maintenanced companies website?

Every time I see their 50somewhat error page I know I'll have 5 downloads less in the upcoming month because two buyers are buying images somewhere else, which they had bought from me, if the site would have run.

If it wasn't so sad, I'd just laugh my ass off.

B8 · « **Reply #6 on:** July 02, 2016, 01:43 »

Back online now. Thank goodness for this thread or they may have never ever even known.

NewStocker · « **Reply #7 on:** July 02, 2016, 01:47 »

Quote from: B8 on July 02, 2016, 01:43

Back online now. Thank goodness for this thread or they may have never ever even known.

Sort of. Can't upload or fetch any file data with Deep Meta. 500 error there too. Guess they have enough files now and don't want any more?

NewStocker · « **Reply #8 on:** July 02, 2016, 01:48 »

Quote from: Ozzy75 on July 02, 2016, 01:19

Once again
If I remember correctly this is the third or fourth time within a month. This is just ridiculous. They call themselves a multi million dollar company and on the other hand their so called technicall staff is not able to keep the site up for two weeks. Which ambitious buyer, who is sort of depending on a stable website as source for his working material is seriously sticking with such an amateurish maintenanced companies website?

Every time I see their 50somewhat error page I know I'll have 5 downloads less in the upcoming month because two buyers are buying images somewhere else, which they had bought from me, if the site would have run.

If it wasn't so sad, I'd just laugh my ass off.

Yes, it is a 24-hour store, just not in a row.

Ozzy75 · « **Reply #9 on:** July 02, 2016, 01:52 »

Quote from: B8 on July 02, 2016, 01:43

Back online now. Thank goodness for this thread or they may have never ever even known.

Yeah, cause the number of sales are no longer a sign whether the site is running or not

iStop · « **Reply #10 on:** July 02, 2016, 03:08 »

Broken is what broken does.

Dog-maDe-sign · « **Reply #11 on:** July 02, 2016, 03:43 »

This happen here:

Errors were encountered:
File could not be saved due to a server error. If the problem persists, please contact Customer Support. [7.2]

ShadySue · « **Reply #12 on:** July 02, 2016, 05:06 »

Quote from: B8 on July 02, 2016, 01:43

Back online now. Thank goodness for this thread or they may have never ever even known.

It's on their forum and at least one of their Fb groups.

drd · « **Reply #13 on:** July 02, 2016, 05:36 »

Still cannot upload with deepmeta and gettyimages site is down too..

ShadySue · « **Reply #14 on:** July 02, 2016, 05:41 »

Quote from: drd on July 02, 2016, 05:36

Still cannot upload with deepmeta and gettyimages site is down too..

Uploading direct doesn't work either.
Still, I guess if you're going to be down, the Saturday of a big US holiday is probably the day to be down*, but have they got enough staff in to be able to deal with it?

*But not for Getty, which no doubt is supposed to be covering all aspects of said US holiday.

B8 · « **Reply #15 on:** July 02, 2016, 05:44 »

Quote from: ShadySue on July 02, 2016, 05:06

Quote from: B8 on July 02, 2016, 01:43
Back online now. Thank goodness for this thread or they may have never ever even known.
It's on their forum and at least one of their Fb groups.

I looked earlier, before I started this thread, and couldn't find anything in their forum. Also, don't think any buyer would be hunting around forums, looking for answers. They don't have time for that. Would already be buying their content elsewhere by then. And aren't the forums only accessible by contributors anyway?

I also don't use Facebook. And Facebook, is that how a multi-million dollar company sends out important announcements (like site outages) to their customers and contributors? How about an email to everyone notifying them or at least a message on the website (the most obvious place). You can't even make this stuff up.

B8 · « **Reply #16 on:** July 02, 2016, 05:50 »

Quote from: Ozzy75 on July 02, 2016, 01:19

Once again
If I remember correctly this is the third or fourth time within a month. This is just ridiculous.
If it wasn't so sad, I'd just laugh my ass off.

If they go down 5 times in a month, and then give buyers a 20% discount coupon each time, pretty soon your files will be given away for free.

All on account that they aren't willing to spend what it takes to feed the hamsters enough to keep the site spinning. $:-\$

ShadySue · « **Reply #17 on:** July 02, 2016, 06:14 »

B8, you seem to be mistaking iS/Getty for a company that gives a d*mn.
It has been evident for years that they don't, for suppliers or buyers.

iFlop · « **Reply #18 on:** July 02, 2016, 17:24 »

So what is the official word? Or isn't there one? Any news when uploading can recommence? Or should we just remain dangling from a thread as usual?

ShadySue · « **Reply #19 on:** July 02, 2016, 17:29 »

Quote from: iFlop on July 02, 2016, 17:24

So what is the official word? Or isn't there one? Any news when uploading can recommence? Or should we just remain dangling from a thread as usual?

Why not check their forums?
No-one can quote from there on here or elsewhere.

Ozzy75 · « **Reply #20 on:** July 03, 2016, 06:04 »

Quote from: ShadySue on July 02, 2016, 17:29

Quote from: iFlop on July 02, 2016, 17:24
So what is the official word? Or isn't there one? Any news when uploading can recommence? Or should we just remain dangling from a thread as usual?

Why not check their forums?
No-one can quote from there on here or elsewhere.

Seriously - all that is ever oficially being posted in the Getty / Istock forums regarding tech issues is that useless wah-wah about 'We are looking into it' and 'our best techies are working hard' and so on.
I sometimes feel they are planing to drive Istock out of business by shooshooing their buyers over to Getty, as the prices and royalties have decreased there significantly. I can hardly believe full time professional IT and software staff guys are not able to prevent their website from crashing or performing so extremely poor all the time.
Why do they have to come up with new features all the time? Make the site run in first place, *!

I haven't had a download for four days now, which is perfectly understandable with their ridiculous site performance.

ShadySue · « **Reply #21 on:** July 03, 2016, 06:39 »

Quote from: Ozzy75 on July 03, 2016, 06:04

Quote from: ShadySue on July 02, 2016, 17:29
Quote from: iFlop on July 02, 2016, 17:24
So what is the official word? Or isn't there one? Any news when uploading can recommence? Or should we just remain dangling from a thread as usual?

Why not check their forums?
No-one can quote from there on here or elsewhere.

Seriously - all that is ever oficially being posted in the Getty / Istock forums regarding tech issues is that useless wah-wah about 'We are looking into it' and 'our best techies are working hard' and so on.

True, but what more can anyone on msg say than iS: SNAFU

Quote

I sometimes feel they are planing to drive Istock out of business by shooshooing their buyers over to Getty, as the prices and royalties have decreased there significantly. I can hardly believe full time professional IT and software staff guys are not able to prevent their website from crashing or performing so extremely poor all the time.

I'm sure they have some evil plan, and it won't be good for suppliers.
But be aware that Getty was down for several hours yesterday with only a '404-not found' message.

CraigMiller · « **Reply #22 on:** July 03, 2016, 12:43 »

Smells like a nasty malware attack on the Getty servers. All hush hush now of course.

PixelBytes · « **Reply #23 on:** July 05, 2016, 01:24 »

Am I the only one who read the title as Sitewide Outrage ? Seems like their outages and outrages are both coming way too often!

Phadrea · « **Reply #24 on:** July 06, 2016, 01:56 »

Non of my earnings are showing and have had not a single sale since the 30th June.

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Author Topic: iStock Sitewide Outage Again? (Read 7517 times)

B8

DaRkWeeDo

iStop

X9D7CE84A2B5Y

NewStocker

Ozzy75

B8

NewStocker

NewStocker

Ozzy75

iStop

Dog-maDe-sign

ShadySue

drd

ShadySue

B8

B8

ShadySue

iFlop

ShadySue

Ozzy75

ShadySue

CraigMiller

PixelBytes

Phadrea

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