Agency Based Discussion > iStockPhoto.com

istockPhoto and Getty Images stealing money silently

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bossbaby:
Don't trust  gettyimages . com  istockPhoto . com
(#1) Very very poor customer support. They never reply to contact form messages.
(#2) They are actually based in India. Although they using a mailing address of Canada on their website.
(#3) They stealing my money silently.
I didn't purchase anything from their site after 2015, but recently they started charging my card $40 USD every month, silently, without any invoice or any email.
I contacted them through: contact form, phone, email.
I talked with a person named Deepak, who told me (2017 Aug 20) that, the money will be refunded to my card within 2 business days. But no action taken. no reply email reply. moreover they charged my card 3rd time (at 23 Aug 2017).

Mantis:
Why dont you just conract your credit card company and let them know these are unauthorized charges.

bossbaby:
Thanks @Mantis
I already contacted with my card company.

I am sharing my review and my experience with Getty Images and iStock Photo
to aware other users.

namussi:

--- Quote from: bossbaby on September 02, 2017, 19:08 ---
I am sharing my review and my experience with Getty Images and iStock Photo
to aware other users.

--- End quote ---

Thanks for doing this. This site is for photographers who supply pictures to Getty, iStock and other agencies.

It's interesting and helpful to know how the other side -- people who buy pictures from Istock -- are treated.

makarona:
Sad to hear that!  :-\
What than contributor can expect?

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