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May 26, 2012, 10:48

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MicrostockGroup » Forum » Top Tier - Big 4 » iStockPhoto.com » Istockphoto Down For Maintenance or Hacked?

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Topic: Istockphoto Down For Maintenance or Hacked?

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gwhitton

« on: November 26, 2011, 20:28 »

#link

Just happened upon the "Jay is working on our website" screen at IStockphoto.com, and after reading it, and seeing no sign of Istock photo, or a professional "we're down page", I am wondering if they are really undergoing maintenance or if they really have been hacked instead. I can't imagine a site of their magnitude is really run by just one guy...and I would think they'd have put a little more thought into a maintenance page...like making it at least half look like the original site.


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ShadySue

Premium Member

« Reply #1 on: November 26, 2011, 20:31 »

#link

They announced during the week that they were going to be down for several hours starting 4pm MST.


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cobalt

Premium Member

« Reply #2 on: November 26, 2011, 20:31 »

#link

They are really down for maintenance. They announced it on the forums on Thursday.

LOL! Sue!

But you are right about the design of the maintenance page. I didn´t understand why they didn´t use the regular design with a normal "We´re down " notice.

But at least they have several languages and offer a discount for customers. So they got that right.


« Last Edit: November 26, 2011, 20:34 by cobalt »	Ignore \| Logged

luissantos84

« Reply #3 on: November 26, 2011, 20:36 »

#link

anybody knows a company that have done this before? (and of course I am not talking about a peanuts store)


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ShadySue

Premium Member

« Reply #4 on: November 26, 2011, 20:41 »

#link

Quote from: luissantos84 on November 26, 2011, 20:36

anybody knows a company that have done this before? (and of course I am not talking about a peanuts store)

Hmm, well, iStock's done it several times in the past, when the bugs get too many to deal with 'in the background'.


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Suljo

« Reply #5 on: November 26, 2011, 20:41 »

#link

Finally RIP
God take them in advance when they are in light tunel.
PLS take them and wish they will newer bee back.
PLssssssssssssssssssss


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raw_milk

New Member

« Reply #6 on: November 26, 2011, 20:43 »

#link

Uh...They're going to fix in a "few" hours what they haven't been able to fix in two+ years?...Right.


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cobalt

Premium Member

« Reply #7 on: November 26, 2011, 20:45 »

#link

the apple online store goes down several times a year when they upgrade the system with new products or just before a significant new announcements.

It´s Saturday night, were not really losing serious money.


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luissantos84

« Reply #8 on: November 26, 2011, 20:50 »

#link

Quote from: cobalt on November 26, 2011, 20:45

if we accepted 15% why not a few hours offline, I am not losing money for sure


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sjlocke

« Reply #9 on: November 26, 2011, 21:03 »

#link

Quote from: gwhitton on November 26, 2011, 20:28

It's the kind of cutesy thing that might have been appropriate a few years ago, but doesn't really fly for a $200+ million a year business these days.

And, no, I've never gone to eBay or Amazon to see them down for 4+ hours. And since this is "regular" maintenance, it won't likely fix any of the known issues.


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Suljo

« Reply #10 on: November 26, 2011, 21:15 »

#link

I dont belive in god but take them in advance Grin

gggg

Shean let's leave the sinking ship on time


« Last Edit: November 26, 2011, 21:23 by Suljo »	Ignore \| Logged

rene

« Reply #11 on: November 26, 2011, 21:47 »

#link

Not even Istock's logo on the page. Only touching story about little Jay working hard.
I cannot imagine that they are so unprofessional. Maybe they have smart plans like to make as many loses as possible to be sell for nothing and leave Getty's family.


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jsmithzz

« Reply #12 on: November 26, 2011, 22:03 »

#link

I'm amazed that they wouldn't even put the iStock logo on this page. Yet another example of poor iStock communications. My knee-jerk reaction was also that they'd been hacked. Thank goodness I'm one of the 1% of the people who actually reads the forums. I can't imagine what the other 99% must be thinking. What a joke.


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RapidEye

« Reply #13 on: November 27, 2011, 00:56 »

#link

Quote from: jsmithzz on November 26, 2011, 22:03

I'm perversely sorry I missed the page. Bizarre that in these times they would tell a cutesy tale as described; even stranger that they would omit the logo.

It sounds as if whoever is in charge of the site's presentation is a sandwich short of a picnic, or they don't even have such a position, or the person in that position lacks control.

Which is possible. Back in the day, when PHP was young (clears throat), I was in charge of a newspaper group's content aggregation site and it was a hell of a fight to assert my right as editor to give the okay to every last message that went up on the site. None of the new-wave techies, designers and business managers had ever worked in traditional media, so they seemed to think it was perfectly fine to slap on the front page whatever they thought was necessary at the time.


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Cogent Marketing

« Reply #14 on: November 27, 2011, 01:42 »

#link

It's fairly early here in the UK on a Sunday morning, (06.38), and I just checked the D/L page. Still displaying my last downloads were 31/10 (like last week) but the total revenue amount is 'up to date' still (or maybe I should say I think is the right total). Without D/L data it's not possible to say. The "Jay" message has gone so I can only assume the maintenance is finished but the problem reported last week (and maybe others) still persist.


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BaldricksTrousers

« Reply #15 on: November 27, 2011, 02:43 »

#link

They avoided disturbing the bug-eyed download monster...


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Lagereek

« Reply #16 on: November 27, 2011, 03:59 »

#link

Or just paving the way for some new idiot news after the hollidays. People are getting paranoid and who can blame them.


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sharpshot

« Reply #17 on: November 27, 2011, 05:07 »

#link

I still can't see any downloads since 1/11/2011. You would think that with lower traffic and less sales transactions, the site would be easier to run. Total incompetence again. How long can they carry on like this? I don't mind if they fix problems in a few days but this is over a week now.


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ShadySue

Premium Member

« Reply #18 on: November 27, 2011, 06:20 »

#link

So, we pay for their maintenance with a 10% discount.
They took less time than pre-announced to do the site maintenance, but although it was in the evening/night during a holiday weekend in their biggest market, they didn't think to use the extra announced downtime to fix some of the bugs which they themselves somehow introduced?

Does SS have anything like as many bugs? How much downtime do they have?


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wut

« Reply #19 on: November 27, 2011, 06:41 »

#link

Quote from: ShadySue on November 27, 2011, 06:20

Does SS have anything like as many bugs? How much downtime do they have?

Not a single one in 2 years since I'm there. The only bug was that files didn't show up in your port and sometimes in search for a day or 2. A tiny inconvenience compared to IS's constant bugs.

They still haven't fixed the last DL bug. I can't understand, for the life of me, how they can be so incompetent Huh


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fujiko

« Reply #20 on: November 27, 2011, 09:12 »

#link

I believe they did something to the last DL bug, it did show the correct page sometimes, after one or more reloads, now it doesn't. Roll Eyes


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wut

« Reply #21 on: November 27, 2011, 09:32 »

#link

Quote from: fujiko on November 27, 2011, 09:12

I believe they did something to the last DL bug, it did show the correct page sometimes, after one or more reloads, now it doesn't. Roll Eyes

Yes, from bad to worse:). Besides, I can't even see pending files anymore. I really hope the site completely fails and the traffic is transferred to IS and sites that pay 50% royalties and have normal, not absurdly low prices


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pancaketom

« Reply #22 on: November 27, 2011, 09:35 »

#link

It always annoyed me when they have some downtime and offer discounts because of it and it comes out of our percentage too.


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ShadySue

Premium Member

« Reply #23 on: November 27, 2011, 09:48 »

#link

Quote from: pancaketom on November 27, 2011, 09:35

It always annoyed me when they have some downtime and offer discounts because of it and it comes out of our percentage too.

Yup.
Why do we have to pay for their incompetence?
(I'm not pointing fingers at exactly who is incompetent, as there are a few possibilities, not necessarily the code-monkeys.)
^^^^^^^^^ NB that term is not intended as derogatory. When I ran my school's website, I always said, "I'm only the code monkey, I'm not going to write the content, other than my own department's")


« Last Edit: November 27, 2011, 09:50 by ShadySue »	Ignore \| Logged

dhanford

Premium Member

« Reply #24 on: November 27, 2011, 13:33 »

#link

Well, IS just locked the Site Maintenance thread, so I'm guessing that TPTB consider it complete and a success.
- Time for the peons to bugger off! - Nothing to see here. If you want to congratulate IS, you'll have to to the Fall/Winter WooYay thread!

Obviously, this must be foreshadowing for some very grim news and situations at IS.
Also, I think the moderators are caught by the short hairs, so you cannot expect ANYTHING from them.


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