pancakes

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Author Topic: March STATEMENT  (Read 2626 times)

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« Reply #25 on: April 21, 2017, 11:05 »
0
My statement shows a negative amount for "Royalty Free still". How can I have negative number, does anyone else have this???


« Reply #26 on: April 21, 2017, 11:48 »
0
Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I dont know.

« Reply #27 on: April 21, 2017, 12:33 »
0
The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I dont know.

ShadySue

  • There is a crack in everything
« Reply #28 on: April 21, 2017, 12:48 »
+2
The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock
Maybe you got lucky and had a big sale a while back which has been returned?

Why not take out a support ticket and ask them for their explanation?
You might have to wait a while (several weeks), or you might get lucky and get a reasonably quick answer.
You might even get an answer which makes sense or even which resembles the truth.



« Reply #29 on: April 21, 2017, 14:28 »
+1
Thanks, I will open a ticket and see what they say.

The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock
Maybe you got lucky and had a big sale a while back which has been returned?

Why not take out a support ticket and ask them for their explanation?
You might have to wait a while (several weeks), or you might get lucky and get a reasonably quick answer.
You might even get an answer which makes sense or even which resembles the truth.

« Reply #30 on: April 23, 2017, 03:29 »
0
So can you only download a txt file with your royalties now or am I missing something?


 

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