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Author Topic: My account is suddenly empty, my portoflio and sales are not longer displayed !  (Read 717 times)

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« on: April 18, 2017, 05:26 »
0
Good morning
Maybe i missed something about Istockphoto, i've just logged at my account now for checking my low income (i've stopped to uploading there since 4 years) and everything has been deleted : my portfolio, my sales, everything on my profile is blank.
What does it means ?
Here is the sreenshot of the only informations remaining on my account.


« Reply #1 on: April 18, 2017, 05:30 »
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Oh got it, sorry, the site has moved to getty ESP ! You can delete this post !

« Reply #2 on: April 18, 2017, 05:40 »
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Anayway when im logging with my password to getty EPS it says "Your account is not currently set up for ESP access."

ShadySue

  • There is a crack in everything
« Reply #3 on: April 18, 2017, 06:18 »
0
Anayway when im logging with my password to getty EPS it says "Your account is not currently set up for ESP access."

Check your old emails. You should have got an invitation from them a couple pf months ago with your new username.
(Mine arrived on the 1st Feb, but they were sent out in batches.)

« Reply #4 on: April 18, 2017, 06:50 »
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The link was only good for 30 days but I sent an email to the "help" email provided in the email and got a response with a new link the next day.

« Reply #5 on: April 18, 2017, 07:00 »
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Thanks, i've checked the email but found nothing, do you have the email address details ?
I've also just sent a message to the help section of the gistock and getty sites

ShadySue

  • There is a crack in everything
« Reply #6 on: April 18, 2017, 07:28 »
0
Thanks, i've checked the email but found nothing, do you have the email address details ?
I've also just sent a message to the help section of the gistock and getty sites

If you have, or used to have, video there, you'd have got an invite in June 2014, which will now have expired.

This is the official support ticket address, but I suspect you need to be able to get into ESP to use it.  ::)
https://accountmanagement.gettyimages.com/Help/SupportTicket


« Reply #7 on: April 18, 2017, 08:11 »
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Here's another official page to create a support ticket: https://esp.gettyimages.com/contact

« Reply #8 on: April 18, 2017, 14:45 »
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Thanks all, i've already contacted the support via the ESP site, i can login and i have only the option to send a ticket, nothing more, now wait and see ...

« Reply #9 on: April 18, 2017, 15:07 »
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Ok, now i've already received an answer from the support with a link on ESP, I can now login and I've recovered my portfolio and sales reports, anyway it's ending in February, does that means the sales are now stopped for non exclusives contributors ?

ShadySue

  • There is a crack in everything
« Reply #10 on: April 18, 2017, 15:11 »
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Ok, now i've already received an answer from the support with a link on ESP, I can now login and I've recovered my portfolio and sales reports, anyway it's ending in February, does that means the sales are now stopped for non exclusives contributors ?
No, it means we only get one report per month, so on 20th April, we'll get our report for March.
Now that you're in ESP, you can get all the skinny on their forums, and there's a lot of comment here too.

« Reply #11 on: April 18, 2017, 15:20 »
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Thanks so much for the help, have a nice evening


 

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