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MicrostockGroup » Forum » Top Tier - Big 4 » iStockPhoto.com » Refund for a Purchase of Your File - huh?

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Topic: Refund for a Purchase of Your File - huh?  

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click_click


Dreamstime GaugeiStock Gauge
« on: May 31, 2011, 09:15 »
I just got this email:

Quote
We regret to inform you that a refund has been issued for a purchase of your file #XXXXXXX:

This is in reference to the file downloaded on  Tesday XXXXXXXX,XX 2010, 07:18 AM in the amount of $ 0, Partial void no royalties were lost.

There are a number of reasons why a purchased file may be refunded:
...

What the heck does that mean?

The mentioned file doesn't even show up in my downloaded list...

I wonder if I contacted IS they would actually look into this matter and then deduct the money this file supposedly generated...?
It's a footage clip so it would have to be a bunch of credits.

Any takers?


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DepositPhotos.com
Sadstock


« Reply #1 on: May 31, 2011, 09:24 »
I don't quite know what to make of the language but Istock seeking any type of take back from a contributor in May 2011 for a file sold in 2010 is shocking (well maybe not...).  
« Last Edit: May 31, 2011, 09:26 by Sadstock »

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click_click


Dreamstime GaugeiStock Gauge
« Reply #2 on: May 31, 2011, 09:52 »
Quote from: Sadstock on May 31, 2011, 09:24
I don't quite know what to make of the language but Istock seeking any type of take back from a contributor in May 2011 for a file sold in 2010 is shocking (well maybe not...).  

... and that for $0 Huh


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stockastic


« Reply #3 on: May 31, 2011, 09:55 »
$0 is probably just your commission - who knows what the buyer actually paid :-)


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click_click


Dreamstime GaugeiStock Gauge
« Reply #4 on: May 31, 2011, 10:10 »
Quote from: stockastic on May 31, 2011, 09:55
$0 is probably just your commission - who knows what the buyer actually paid :-)


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jamirae


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #5 on: May 31, 2011, 15:01 »
it says "partial void"  so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties.  yes, i think it is possible that there are still a few good things that istock does for its contributors now and then. 


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click_click


Dreamstime GaugeiStock Gauge
« Reply #6 on: May 31, 2011, 15:11 »
Quote from: jamirae on May 31, 2011, 15:01
it says "partial void"  so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties.  yes, i think it is possible that there are still a few good things that istock does for its contributors now and then. 

You mean....

Are you really saying...

Does that mean I did not get screwed over by IS?


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jamirae


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #7 on: May 31, 2011, 21:59 »
I'm just saying it's possible, yeah.  Smiley


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qwerty


« Reply #8 on: June 01, 2011, 02:53 »
Quote from: click_click on May 31, 2011, 15:11
Quote from: jamirae on May 31, 2011, 15:01
it says "partial void"  so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties.  yes, i think it is possible that there are still a few good things that istock does for its contributors now and then. 

You mean....

Are you really saying...

Does that mean I did not get screwed over by IS?

I wouldn't bet money on it


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