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Author Topic: Retroactive raise in Royalty?  (Read 13306 times)

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« on: October 10, 2014, 15:17 »
+9
"Hi there,
You reached the next redeemed credit level this year. Nice work!
Weve applied the new rate retroactively and added $*8.71 to your account.

Please accept our apologies for the delay."

The iStock Team

There is so much wrong with this I don't even know where to begin. I haven't reached a new level. If I have I would like to know what that level it is. If it is retroactive I would like to know to what date.

Part of being an agent is being accountable to the principals (contributors or as they erroneously think, suppliers.) Something that has always been lost on them or denied by them.
This letter went out to a lot of members as evidenced in the on site thread. They claim they have people there that actually went to business school.

I hope we can get an explanation from someone a little higher up than their contributor relations spokesperson who seems to have little understanding of what is to be expected as to accountability and tends to ban those that ask too many questions.

« Last Edit: October 10, 2014, 15:49 by landbysea »


« Reply #1 on: October 10, 2014, 15:20 »
+4
Looks like I'm going to get a couple hundred taken back in a few months.

« Reply #2 on: October 10, 2014, 15:35 »
+2
Same thing here.

Your post is completely on point. I mean, "extra cash" is good, but it'd be good to know why/how/when.


U11


« Reply #4 on: October 10, 2014, 15:42 »
+1
hopefully it is not another iGlitch

dbvirago

« Reply #5 on: October 10, 2014, 15:43 »
+4
I got $1.61, so heading for the beach now

« Reply #6 on: October 10, 2014, 15:46 »
+4
"LOBO ETA: The retroactive royalties are legitimate. However, the email sent is clearly incorrect. We will get the correct email out to you all early next week. We're sorry for the confusion."

Apology accepted then.
Ok that's good. It sounds like I may get to keep this money. I will venture a guess and say it has to do with an inacccurate accounting at some point and nothing to do with a new royalty level.

« Reply #7 on: October 10, 2014, 15:50 »
+2
I will venture a guess and say it has to do with an inacccurate accounting at some point and nothing to do with a new royalty level.

That sounds right, they would pay out if they found a mistake but I'm pretty sure they're not going to dish out a pay rise - and if they did they would be sure to announce it.

« Reply #8 on: October 10, 2014, 15:56 »
+2
Looks like I'm going to get a couple hundred taken back in a few months.

This is my fear too.  Happy to see my balance go up, but confused about why.

For one thing, I got three letters, all with different amounts, and all addressed to "Hi There", not my name or my screen name. 

Another clawback won't go over good.  Not at all. 

« Reply #9 on: October 10, 2014, 15:59 »
0
"LOBO ETA: The retroactive royalties are legitimate. However, the email sent is clearly incorrect. We will get the correct email out to you all early next week. We're sorry for the confusion."


Thank you for posting this.  So it is my money but just not for the reason they said.  Big relief. 

« Reply #10 on: October 10, 2014, 16:42 »
+2
Confidence in IS is not running high for me - but it is nice to get a 2 month income correction (so about a good SS day). I wonder what their screwup was this time and how long it has been going on.

shudderstok

« Reply #11 on: October 10, 2014, 18:06 »
+12
"LOBO ETA: The retroactive royalties are legitimate. However, the email sent is clearly incorrect. We will get the correct email out to you all early next week. We're sorry for the confusion."

When will IS get it right the first time?

« Reply #12 on: October 11, 2014, 08:19 »
+7
It would appear that iStock's accounting capability is mirrored in it's script writing capability. Ha! Ha!

« Reply #13 on: October 11, 2014, 20:03 »
0

Did I miss something? I thought independent vector folks were at a fixed 20% for a while now. How can I go up a level?

ShadySue

  • There is a crack in everything
« Reply #14 on: October 11, 2014, 20:06 »
+1

Did I miss something? I thought independent vector folks were at a fixed 20% for a while now. How can I go up a level?
Yes, you missed replies #3, #6 and #9 above.
« Last Edit: October 12, 2014, 06:12 by ShadySue »

« Reply #15 on: October 13, 2014, 21:59 »
+2
I've got a feeling we're all going to get another email telling us we were overpaid and they will take some back each month for 6 months. Why can't we get an all inclusive accounting system like my bank were every debt and credit has it's own entry. You should be able to see when they took money out and when they put a credit back in, etc.

Whatever!!!.

ShadySue

  • There is a crack in everything
« Reply #16 on: October 14, 2014, 03:35 »
+1
I've got a feeling we're all going to get another email telling us we were overpaid and they will take some back each month for 6 months. Why can't we get an all inclusive accounting system like my bank were every debt and credit has it's own entry. You should be able to see when they took money out and when they put a credit back in, etc.

Whatever!!!.

As Lobo has assured us that the money is correct, just the reason is wrong, both on iS forum and a Fb forum, I think he'd really have to resign this time if iS have thrown him to the lions with more duff gen - he'd have no cred left whatsoever.

« Reply #17 on: October 14, 2014, 09:48 »
+1
I was away and just catching up on my email.

I got the letter too. I just didn't get the money.  :-[

"Hi there,
You reached the next redeemed credit level this year. Nice work!
Weve applied the new rate retroactively and added $0 to your account.

Please accept our apologies for the delay.

The iStock Team"

As my dear departed mother used to say "Well, that was a waste of a perfectly good stamp!"

ShadySue

  • There is a crack in everything
« Reply #18 on: October 14, 2014, 10:03 »
+1
I got 4 emails, ranging from $0 to $104.19.

« Reply #19 on: October 14, 2014, 12:39 »
0
I got 4 emails, ranging from $0 to $104.19.

Same here.   Three letters and one was fo $0.

« Reply #20 on: October 14, 2014, 13:56 »
+1
Got the 3 emails as well with various amounts.

Uncle Pete

« Reply #21 on: October 14, 2014, 21:14 »
+1
I feel neglected and left out. Is this only for people they care about? I never got anything.  :)

I think the answer is I didn't change levels.


Got the 3 emails as well with various amounts.

« Reply #22 on: October 14, 2014, 22:30 »
0
I feel neglected and left out. Is this only for people they care about? I never got anything.  :)

I think the answer is I didn't change levels.


Got the 3 emails as well with various amounts.

None of us changed levels.  Is still a mystery what happened.   Guess whatever screw up it was did not happen to you. :)

« Reply #23 on: October 14, 2014, 22:37 »
0

Did I miss something? I thought independent vector folks were at a fixed 20% for a while now. How can I go up a level?
Yes, you missed replies #3, #6 and #9 above.

Sorry but I still don't see anything here that answers my question. I don't understand how any sort of adjustment can be made for vector folks when we've been on a fixed royalty rate for well over a year now. There's nothing to adjust, no levels to go up or down, no royalties to change.

« Reply #24 on: October 14, 2014, 22:57 »
+2
It has nothing to do with a royalty rate change. IS realized they had made some sort of accounting mistake and then made another mistake in saying it had to do with royalty rates. Supposedly all will be revealed next week.

Since this meant they had to give us money it was probably something that happened years ago - so why they couldn't have crafted a proper e-mail is beyond me, but most of their actions are beyond me.


 

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