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Topic: Surprise, Surprise, Credits Reset to 0  

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Pixart


Dreamstime GaugeiStock Gauge
« on: January 26, 2012, 19:20 »
Can't they get anything right?  I'm back down to 15% with 0 Credits.


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DepositPhotos.com
ShadySue


Premium Member

iStock Gauge
« Reply #1 on: January 26, 2012, 19:27 »
Quote from: Pixart on January 26, 2012, 19:20
Can't they get anything right?  I'm back down to 15% with 0 Credits.
Yup, I'm on 25% with 0 RCs.


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wut


« Reply #2 on: January 26, 2012, 19:30 »
This sheat again?!? I can't believe, more and more monkeybusiness all the time. I wonder how much of the lost money I really get retro payed... :s


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Karimala



« Reply #3 on: January 26, 2012, 19:39 »
Can't they get anything right is right.  Dear God.  Reminds me of a classic Katrina Brown photo (hope ya don't mind I swiped your photo, Katrina!  Wink  Heavily watermarked just in case someone else wants to swipe it).


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contrastaddict



« Reply #4 on: January 26, 2012, 19:41 »
Sigh


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cmannphoto


iStock Gauge
« Reply #5 on: January 26, 2012, 19:42 »
Unfreaking believable  Huh  Huh  Huh  Huh  Angry


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KB

iStock Gauge
« Reply #6 on: January 26, 2012, 19:46 »
I believe it. I'm sure it pulled in quite a lot of money the last time they did it, so why not do it again?  Grin (And before I'm accused of slander or libel or whatever it's properly called: The corrections made the last time this happened were NOT correct. And in most every case reported, including mine, the errors were in iStock's favor.)


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jsnover


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #7 on: January 26, 2012, 19:48 »
Unfortunately, it's entirely believable, just very frustrating. It's very hard to track which sales were wrong and whether (when they dole out the supposed difference later) the make-up payment is right - too little information is provided on each sale.

Let's hope (a) it gets fixed quickly and (b) this time it stays fixed.

It's never a good sign when developers repeatedly break the same thing - poor source code control, or spaghetti code, or ...


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KB

iStock Gauge
« Reply #8 on: January 26, 2012, 19:53 »
Quote from: jsnover on January 26, 2012, 19:48
It's never a good sign when developers repeatedly break the same thing - poor source code control, or spaghetti code, or ...
incompetence or ...

+1


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ShadySue


Premium Member

iStock Gauge
« Reply #9 on: January 26, 2012, 19:55 »
Maybe the wrong people were retained.  Angry
Why can't they fix something as easily as they break it?
Why don't they test things thoroughly before pushing them live?
Why were they fiddling in there anyway? (OK, RCs had been 'sticky', sometimes coming down a couple of days at a time, like stats.)
Why do they consistently break things?
It's pathetic and sad, if not so maddening.


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dcdp

iStock Gauge
« Reply #10 on: January 26, 2012, 19:59 »
Quote from: jsnover on January 26, 2012, 19:48
Unfortunately, it's entirely believable, just very frustrating. It's very hard to track which sales were wrong and whether (when they dole out the supposed difference later) the make-up payment is right - too little information is provided on each sale.

Let's hope (a) it gets fixed quickly and (b) this time it stays fixed.

It's never a good sign when developers repeatedly break the same thing - poor source code control, or spaghetti code, or ...

To break something they have to release new code. Why are the releasing new code during the US business day. I realise iStock is a 24/7 company (except when it comes to customer support) but surely there is a better time to be doing this.


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dhanford

Premium Member

iStock Gauge
« Reply #11 on: January 26, 2012, 20:01 »
I'm so frustrated!  Are they really this incompetent or are they diddiling around with settings behind the scenes in preparation for the next big  horror story improvement?


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dcdp

iStock Gauge
« Reply #12 on: January 26, 2012, 20:02 »
Every time something like this happens my decision of a few days ago seems like a better idea. I know this sort of thing happens to all the sites from time to time, but it seems to happen far more often to iStock than others and if that is your only sale outlet, then you have no other outlets at least keeping things up for you.


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wut


« Reply #13 on: January 26, 2012, 20:03 »
Quote from: dcdp on January 26, 2012, 19:59
To break something they have to release new code. Why are the releasing new code during the US business day. I realise iStock is a 24/7 company (except when it comes to customer support) but surely there is a better time to be doing this.

No it isn't, it's the time they profit the most Wink


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dehooks

Dreamstime GaugeiStock Gauge
« Reply #14 on: January 26, 2012, 20:07 »
I'm past the point of being mad at IS.  Now it's just downright sad what that place has become.  What happens there this year will determine whether I pull my port or not.


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ShadySue


Premium Member

iStock Gauge
« Reply #15 on: January 26, 2012, 20:07 »
Quote from: dcdp on January 26, 2012, 19:59
Quote from: jsnover on January 26, 2012, 19:48
Unfortunately, it's entirely believable, just very frustrating. It's very hard to track which sales were wrong and whether (when they dole out the supposed difference later) the make-up payment is right - too little information is provided on each sale.

Let's hope (a) it gets fixed quickly and (b) this time it stays fixed.

It's never a good sign when developers repeatedly break the same thing - poor source code control, or spaghetti code, or ...

To break something they have to release new code. Why are the releasing new code during the US business day. I realise iStock is a 24/7 company (except when it comes to customer support) but surely there is a better time to be doing this.


They take in money 24/7, but only have a skeleton staff working out of normal office hours.
But surely this isn't really during the US business day: it seemed to start at midnight here/5pm MST. Just when the programmers are knocking off, probably.


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wut


« Reply #16 on: January 26, 2012, 20:07 »
Quote from: dcdp on January 26, 2012, 20:02
Every time something like this happens my decision of a few days ago seems like a better idea. I know this sort of thing happens to all the sites from time to time, but it seems to happen far more often to iStock than others and if that is your only sale outlet, then you have no other outlets at least keeping things up for you.

I contribute to 8 sites and I guarantee you, if I combine all of them, they have 10x less bugs in a year, than IS has in a month, even in a bad week Wink . They're beyond pathetic, my level of trust in them is at a level of a follow the ball street artist


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Artemis


« Reply #17 on: January 26, 2012, 20:36 »
...and this while i'm STILL waiting for the corrections of 1-3 january  Angry


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StanRohrer


« Reply #18 on: January 26, 2012, 20:41 »
Maybe an integration into the Getty accounting system would be a good thing.   Angry


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jsnover


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #19 on: January 26, 2012, 20:55 »
Quote from: StanRohrer on January 26, 2012, 20:41
Maybe an integration into the Getty accounting system would be a good thing.   Angry

Funny man Smiley

I never took Getty up on their contract, so I don't know if they're better (but they would have to be, I'd think). I do like daily stats though, and if Getty accounting meant only getting data once a month (my brothers get it once a quarter from the PumpAudio division of Getty, I think), it'd be a tough choice.


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gostwyck

Dreamstime GaugeiStock Gauge
« Reply #20 on: January 26, 2012, 20:57 »
Quote from: StanRohrer on January 26, 2012, 20:41
Maybe an integration into the Getty accounting system would be a good thing.   Angry

How do you know that? With high-volume, low-price sites we can sometimes spot anomalies. With high-price, low-volume sites like Getty we have no way of doing so. Therefore we don't know if Getty might be better or worse.


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helix7


« Reply #21 on: January 26, 2012, 21:01 »

I'd care about this if my earnings weren't already in the toilet. But at this rate, dropping me a couple more percent is barely noticeable.

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jamirae


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #22 on: January 26, 2012, 21:50 »
Quote from: Pixart on January 26, 2012, 19:20
Can't they get anything right?  I'm back down to 15% with 0 Credits.

when the flip did this happen?!  argh!


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cmannphoto


iStock Gauge
« Reply #23 on: January 26, 2012, 21:52 »
Quote from: jamirae on January 26, 2012, 21:50
Quote from: Pixart on January 26, 2012, 19:20
Can't they get anything right?  I'm back down to 15% with 0 Credits.

when the flip did this happen?!  argh!

It seems to be around 5 PM EST


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Pixart


Dreamstime GaugeiStock Gauge
« Reply #24 on: January 26, 2012, 22:33 »
Funny how these blunders always happen at or just after quittin' time.


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