Nav: Home
Welcome, Guest. Please login or register.
Did you miss your activation email?
May 26, 2012, 15:11

Login with username, password and session length

MicrostockGroup

MicrostockGroup » Forum » Top Tier - Big 4 » iStockPhoto.com » Watch your refunds

Microstockgroup Sponsors

Pond5 Unusual Stock Photo

« previous next »
Pages: [1] Print

Topic: Watch your refunds  

(Read 907 times)
KarenH


« on: December 23, 2011, 14:16 »

http://www.istockphoto.com/forum_messages.php?threadid=338731

Another bug?   Refunds where the entire amount of the purchase (not the royalty) is taken back???   Of course, we won't know if it's an isolated occurrence, or a bug in the wild, because the threads get locked.


Ignore | Logged

DepositPhotos.com
sjlocke

iStock Gauge
« Reply #1 on: December 23, 2011, 14:35 »
He/She should have gotten an email with the amount listed.  What did it say?


Ignore | Logged

ShadySue


Premium Member

iStock Gauge
« Reply #2 on: December 23, 2011, 14:38 »
Quote from: sjlocke on December 23, 2011, 14:35
He/She should have gotten an email with the amount listed.  What did it say?
Is that a rhetorical question? The thread has been locked.


Ignore | Logged

sjlocke

iStock Gauge
« Reply #3 on: December 23, 2011, 16:25 »
Quote from: ShadySue on December 23, 2011, 14:38
Quote from: sjlocke on December 23, 2011, 14:35
He/She should have gotten an email with the amount listed.  What did it say?
Is that a rhetorical question? The thread has been locked.

It was more of a request in case that OP reads here...


Ignore | Logged

ShadySue


Premium Member

iStock Gauge
« Reply #4 on: December 23, 2011, 16:35 »
Quote from: sjlocke on December 23, 2011, 16:25
Quote from: ShadySue on December 23, 2011, 14:38
Quote from: sjlocke on December 23, 2011, 14:35
He/She should have gotten an email with the amount listed.  What did it say?
Is that a rhetorical question? The thread has been locked.

It was more of a request in case that OP reads here...

Good thinking, Batboy.


Ignore | Logged

csproductions


Dreamstime GaugeiStock Gauge
« Reply #5 on: December 23, 2011, 16:58 »
I was just notified of a refund of $11.00 on a file for which I only received $7.10 initially, and it was sold on September 2 - almost four months ago!  What the H is going on here???   Shocked
« Last Edit: December 23, 2011, 17:01 by csproductions »

Ignore | Logged

sjlocke

iStock Gauge
« Reply #6 on: December 23, 2011, 17:46 »
A refund removes the record from the history.  Are you sure the now gone record wasn't for $11?


Ignore | Logged

csproductions


Dreamstime GaugeiStock Gauge
« Reply #7 on: December 24, 2011, 06:02 »
The email message reads as follows:

"We regret to inform you that a refund has been issued for a purchase of your file #7101268:
This is in reference to the file downloaded on 02/09/11 for the amount of 11.00."

If the retail price of the file were $11.00, I certainly wouldn't have received $7.10.  (It's a video file, not a photograph.)  At 20% royalty rate, I would receive $2.20.

They gave me $7.10 initially for the sale, then took back $11.00 for the refund.  How does that work???  Maybe I'm in the wrong business!   Tongue


Ignore | Logged

ShadySue


Premium Member

iStock Gauge
« Reply #8 on: December 24, 2011, 06:31 »
Quote from: csproductions on December 24, 2011, 06:02
The email message reads as follows:

"We regret to inform you that a refund has been issued for a purchase of your file #7101268:
This is in reference to the file downloaded on 02/09/11 for the amount of 11.00."

If the retail price of the file were $11.00, I certainly wouldn't have received $7.10.  (It's a video file, not a photograph.)  At 20% royalty rate, I would receive $2.20.

They gave me $7.10 initially for the sale, then took back $11.00 for the refund.  How does that work???  Maybe I'm in the wrong business!   Tongue

I don't think, even with old credits and discounts, that you can buy a video for $11. I'm guessing the $11 was your share of a larger gross value.
I had a recent EL refund and that was the wording, and the amount quoted was the amount I originally got for the file.


Ignore | Logged

csproductions


Dreamstime GaugeiStock Gauge
« Reply #9 on: December 24, 2011, 10:12 »
I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   Tongue


Ignore | Logged

ShadySue


Premium Member

iStock Gauge
« Reply #10 on: December 24, 2011, 10:24 »
Quote from: csproductions on December 24, 2011, 10:12
I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   Tongue

I guess you'll get a reply from CR, if you take out a ticket, some time in mid-January.


Ignore | Logged

sjlocke

iStock Gauge
« Reply #11 on: December 24, 2011, 11:00 »
Quote from: csproductions on December 24, 2011, 10:12
I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   Tongue

Again, how do you know the royalty was for $7.10?  The record disappears when they make the refund.  Are you sure the now removed sale didn't net you $11?


Ignore | Logged

Karimala



« Reply #12 on: December 24, 2011, 12:05 »
Quote from: sjlocke on December 24, 2011, 11:00
Quote from: csproductions on December 24, 2011, 10:12
I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   Tongue

Again, how do you know the royalty was for $7.10?  The record disappears when they make the refund.  Are you sure the now removed sale didn't net you $11?

Your question leads me to believe the sites should preserve and disclose all of our records onsite instead of just sending an email.  Fotolia, Alamy and I think Bigstock provide refund reports in our stats and don't remove the sale.  If the sale's record disappears, how can anyone verify the site made a mistake?  All the sites provide downloadable stats spreadsheets, but not everyone is disciplined enough to download them every month (or even realize they are available).  
« Last Edit: December 24, 2011, 12:07 by Karimala »

Ignore | Logged

sjlocke

iStock Gauge
« Reply #13 on: December 24, 2011, 12:09 »
I'm certainly not going to argue with you that ISs reporting abilities are lacking Smiley .


Ignore | Logged

KB

iStock Gauge
« Reply #14 on: December 24, 2011, 13:37 »
Quote from: csproductions on December 24, 2011, 10:12
I don't think you can buy a video for $11.00, either.  My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund.  If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!!   Tongue
Sort of OT, but actually a video could be bought for $11. A Small Web costs only 15 credits, so that would be a per credit price of 73.33 cents. I think the cheapest I've had was for around 77 cents per credit, but I've definitely had plenty of photo sales at far less. So I'm sure somebody could buy a Small Web for $11.

Still, I agree with the others here. Unless there really was an error on iStock's part (always possible), you probably did receive $11 for this sale.


Ignore | Logged

Microstock InsiderEnvateo Photo Tools
Pages: [1] Print 
« previous next »
Jump to:  


Related Topics
Subject Started by Replies Views Last post
Credit card fraud refunds: Why do we pay? « 1 2 »
General Stock Discussion 		helix7 33 6008 Last post November 23, 2008, 12:07
by helix7
Refunds now at StockXpert - finally :-(
StockXpert.com 		click_click 0 640 Last post April 27, 2009, 22:04
by click_click
Lots of refunds on Alamy
Alamy.com 		lisafx 14 1526 Last post January 19, 2012, 23:11
by pancaketom
Refunds? « 1 2 »
iStockPhoto.com 		KarenH 26 1631 Last post December 13, 2011, 10:43
by wut
refunds IS
General Stock Discussion 		markrhiggins 3 310 Last post January 03, 2012, 16:57
by jsnover

Microstockgroup Sponsors

CanstockPhoto



MicrostockGroup Email Updates

Microstock Poll Results

Site Earnings Rating
Top Tier - Big 4
Shutterstock 100 arrow
iStock 66.7 arrow
Fotolia 34.9 arrow
Dreamstime 26.7 arrow
Middle Tier
DepositPhotos 21.6 arrow
123RF 16.3 arrow
Canstockphoto 11.2 arrow
Bigstockphoto 9.5 arrow
Veer 8.7 arrow
Low Earners
PantherMedia 6.7 arrow
PhotoDune 5.8 arrow
isignstock 4.1 arrow
Zoonar 3.5 arrow
GLStockImages 2.7 arrow
Stockfresh 2.2 arrow
YayMicro 1.8 arrow
FeaturePics 1.4 arrow
MostPhotos 1.3 arrow
ScanStockPhoto 1.1 arrow
Crestock 0.8 arrow
Cutcaster 0.6 arrow
AllYouCanStock 0.1 arrow
ClipartOf
Pond5
RevoStock
Clipcanvas
DrawShop
ClipDealer
PhotoSpin
VectorStock
GraphicRiver
Pixmac
PhotoCase
The3dStudio
photaki
SuperHug
PhotoKore
StockPhotoMedia
Regimages
ImageVortex
Imagegate
ViscoImages
iRockStock
Vivozoom
More Poll Results
Updated: 2012-05-26

TinyPortal v1.0.5 beta 1© Bloc
Advertise on Microstockgroup.com | Contact: [email protected]
Sitemap | Powered by SMF 1.1.15 | SMF © 2011, Simple Machines | Adagio design by Bloc