Author Topic: Won't read IPTC data? (Read 15456 times)

stokfoto · « **on:** December 08, 2008, 16:27 »

for the past few days IS has failed to read IPTC data of new my files.I had no problem with same files with other sites. I was wondering it is just me or happening to you too.?

vonkara · « **Reply #1 on:** December 08, 2008, 16:34 »

Me also

madelaide · « **Reply #2 on:** December 08, 2008, 16:36 »

It never reads my IPTC data entered in Exifer and Irfanview, except description. Never. But it has been like this since I started there almost three years ago.

Regards
Adelaide

lisafx · « **Reply #3 on:** December 08, 2008, 16:36 »

I just notice the same.

I figured I would wait a day or two to finish submitting and see if it is worked out. Of course if the data simply isn't there I guess I will have to cancel those uploads and wait until the problem is resolved.

scrappinstacy · « **Reply #4 on:** December 08, 2008, 16:42 »

I find it's very hit and miss. Some days IS picks up the IPTC data and other days it doesn't. I usually keep my Photoshop files open while uploading to IS so I can quickly cut/paste if IPTC data isn't there. Obviously I don't upload large volumes to IS... lol

stokfoto · « **Reply #5 on:** December 08, 2008, 16:54 »

Quote from: scrappinstacy on December 08, 2008, 16:42

I find it's very hit and miss.

exactly!this is what just happened to me.I just uploaded another file and it works but I don't know what will happen with my next upload.

and thank you everyone for your reply now we know it is a general problem and I hope it will be fixed soon.

cathyslife · « **Reply #6 on:** December 08, 2008, 19:18 »

I had that happen last week. Looked through the forums but didn't see anyone else mentioning the problem, so I just let it ride for a couple of days. Then it worked ok the next time I uploaded.

basti · « **Reply #7 on:** December 09, 2008, 02:18 »

IS crappy upload is nightmare and IPTC worked only in few cases for me. Im now using DeepMeta and its completely ok. Without this SW I would likely quit uploading to IS.

shiyali · « **Reply #8 on:** December 09, 2008, 04:57 »

There is a thread in the help forum about it. It's been going on for about ten days now, and people are getting a bit edgy.

Norebbo · « **Reply #9 on:** December 09, 2008, 10:21 »

This isn't much of a problem for me - since I only upload a few images there each week, I think I actually find it easier to type in 5-10 keywords by hand rather than deleting the ones istock considers "irrelevant".

vonkara · « **Reply #10 on:** December 09, 2008, 10:25 »

Quote from: Norebbo on December 09, 2008, 10:21

This isn't much of a problem for me - since I only upload a few images there each week, I think I actually find it easier to type in 5-10 keywords by hand rather than deleting the ones istock considers "irrelevant".

Same for me. I delete all the IPTC keywords anyway to enter the correct search terms.

anaire · « **Reply #11 on:** December 09, 2008, 11:39 »

They're an absolute nightmare.
Nothing seems to go well on Istock.
I haven't uploaded anything there for more than 2 months.
I know they don't care, but they should. I'm not the only one and this is bad business.

louoates · « **Reply #12 on:** December 10, 2008, 19:35 »

anaire, I agree it's bad business. If I were them I'd be looking over my shoulder at SS and DT and a few others that seem to be gaining lots of yardage on them.

They've been ignoring my embedded IPTC info also. What a pain. When considering uploading I just cringe at their stupid category requirement and the convoluted keyword reasoning. And now adding keywords again also???
Sales there have been going into the toilet for me while other sites are picking up strength. I'm reminded of the Goliath story. But in this case there are a whole bunch of Davids.

stvcisco · « **Reply #13 on:** December 12, 2008, 10:17 »

I wonder if this is another 'perk' reserved only for exclusives now. Can someone exclusive say if IPTC data is being read when they upload?

lisafx · « **Reply #14 on:** December 12, 2008, 11:31 »

It still wasn't working for me as of 7pm EST Thursday when I uploaded. This is getting really old.

I doubt it is an exclusive perk. I think it's more likely that with all the programming they are doing to start these collections, etc. that repairing this is on the back burner.

e-person · « **Reply #15 on:** December 12, 2008, 16:08 »

I think they deliberately did it to slow down uploads and reduce the queue, which in fact went from about 60'000 to about 30'000, as of yesterday, I think.

I use Exifer to edit exif/iptc and an old version of ImageManager (I think 0.52b) to upload, although these days it keeps giving error and I am pretty sure it has to do with IS rather than the application itself.

louoates · « **Reply #16 on:** December 16, 2008, 10:52 »

SUPPORT sent me this today after I complained about lack of IPTC reading lately:

Hi Lou,

Thank you for your message.

Our IT team is looking into this issue, we apologize for the inconvenience and appreciate your patience. Other members have seen this issue clear up on its own within a few days - if this should happen to you as well, please do let us know.

In the meantime, you may want to try batch uploading software:

http://www.istockphoto.com/downloads.php

www.deepmeta.com

Since deepmeta doesn't support OSX I guess we Mac folk just gotta wait til it "clears up on its own" (as if that ever happens) or they get done "looking into this issue".

lisafx · « **Reply #17 on:** December 16, 2008, 11:36 »

I didn't bother reporting - just assumed they were working on it. Now I am concerned based on the response you got Lou. I have had this problem for well over a week and it hasn't magically fixed itself....

AstburyD · « **Reply #18 on:** December 21, 2008, 18:38 »

I 'developed' this problem about a week ago and it hasn't gone away. Luckily I am a low volume uploader most of the time so I just keep Lightroom open and paste everything back in but it is still really annoying.

ritasue · « **Reply #19 on:** December 26, 2008, 12:22 »

It won't read mine either, and I've tried several times. I use Adobe Photoshops's info space. I've had problems in the past with IStock reading IPTC. It works for the others. -- ritasue

cascoly · « **Reply #20 on:** December 26, 2008, 16:07 »

i've always had trouble with IS reading IPTC - reported it more than a year ago...

i use the free MS photoinfo and IS finds my title and keywords ,but cant find the desc. if i use the new MS upgrade Pro Photo Tools, then IS can find the desc IPTC too

steve

cathyslife · « **Reply #21 on:** January 01, 2009, 10:37 »

I've never had problems with IS reading my IPTC data. I enter it in Photoshop and have been uploading keywords for 2+ years. Until last month. I still have an intermittant problem.

Last week I uploaded one and it had problems. I aborted the upload, got docked for 1 upload but the image wasn't there. Reuploaded and it worked fine, as well as 3 others after that. Fortunately I never upload the maximum I am allowed, so docking me 1 or 2 uploads doesn't matter, but if I were a prolific uploader, I would be a little miffed.

Downloaded the iphoto plugin and will try using that and see if the problem goes away. Though I really wish they would get some kind of batch uploader going on their site.

null · « **Reply #22 on:** January 01, 2009, 11:15 »

Quote from: cclapper on January 01, 2009, 10:37

I've never had problems with IS reading my IPTC data. I enter it in Photoshop and have been uploading keywords for 2+ years. Until last month. I still have an intermittant problem.

Exactly. Adobe uses the IPTC in an "extended" way, while programs like Irfanview stick to the IPTC rules. Part of the problem is that Adobe, just like Microsoft with IE and the W3C standards, tries to enforce its own standards. I'm sortof familiar with the issue since I coworked on the IPTC module of the Open Software Coppermine project a couple of years ago. LO had that problem too but all new sites like CC and YAY handle it very well. That Istk refuses to put time into that issue and also in adding features like FTP is just part of the larger impression that Istk seems to treat its (non-exclusive) contributors as disposable serfs. Not that I complain, it's their site and they do as they please. The only way to upload in a stable way is through 3-d party software like Imagemanager (paying) and Deepmeta (free till now).

cathyslife · « **Reply #23 on:** January 01, 2009, 11:48 »

I would like to download Image Manager and use it, even if I have to pay. I used it before, but I've gotten a new computer with a new OS and I can't seem to find a viable link to download Image Manager Pro for Mac OS X Leopard. If someone has a link, I'd be happy to take a look.

cathyslife · « **Reply #24 on:** January 02, 2009, 10:20 »

I just figured out how to download Image Manager Pro for Macs. For others who might have problems figuring it out (or maybe I'm the only lamebrain

Go here

http://im.lauchenauer.info/

Look in the center column at the bottom. The ImageManager Pro costs $20.00. You click the Paypal button, then you have a choice of paying with paypal or with a credit card. You have to pay first, then it will take you to a link to download.

louoates · « **Reply #25 on:** January 02, 2009, 19:49 »

You'd think IS would have the courtesy to come out and say that they don't support Adobe's "extended" IPTC method. Save us a lot of time trying to figure out what's going on. I suppose that won't matter as I fully expect IS to go "exclusive only" sometime this year. That's my New Year's prediction in the microstock world.

travelstock · « **Reply #26 on:** January 05, 2009, 14:11 »

Is that's whats happening? I still can't get IS to read the metadata.. it makes a painful upload process even worse...

null · « **Reply #27 on:** January 05, 2009, 20:20 »

Quote from: holgs on January 05, 2009, 14:11

Is that's whats happening? I still can't get IS to read the metadata.. it makes a painful upload process even worse...

Use deepmeta.

brm1949 · « **Reply #28 on:** January 05, 2009, 20:35 »

Over the weekend it was reading everything just fine. Now today the fields come up blank again. Istock used to be by best performer, now it's falling fast. This problem makes this site frustrating. I once thought of going exclusive but now I'm glad I didn't make the jump.

dgilder · « **Reply #29 on:** January 05, 2009, 21:46 »

Ignore everything else posted so far, its nothing to do with the keywords in your file or not supporting certain versions of ITPC data, thats all a bunch of Hooey. Hit the forums before you upload through the web page and all will be well. Its a cookie related to the datacenter data is pulled from not being set properly by the upload page. If it is already set correctly by the forums it works fine. The info is in the Help forums on iStock.

madelaide · « **Reply #30 on:** January 06, 2009, 14:40 »

dgilder,

Would you be so kind and post a link to the forum thread you mentioned?

Regards,
Adelaide

MikLav · « **Reply #31 on:** January 06, 2009, 16:51 »

Quote from: cclapper on January 01, 2009, 10:37

I've never had problems with IS reading my IPTC data. I enter it in Photoshop and have been uploading keywords for 2+ years.

I don't have any problems - just doing the same as you have done, but upload with DeepMeta. I've read in another forum that some people experienced same issue with DeepMeta, but I never saw it - IPTC just works fine.

lisafx · « **Reply #32 on:** January 06, 2009, 18:29 »

dgilder is absolutely right. I have had the iptc problem on istock for weeks, but today it worked perfectly after I went to the forums first.

Very relieved as it was sheer drudgery having to cut and past all the file info....

madelaide · « **Reply #33 on:** January 06, 2009, 20:36 »

Lisa,

Would you be so kind and post a link to the forum thread dgilder mentioned? It seems it might help a lot of people here (although I think my own problem with IS vs IPTC is beyond that).

Regards,
Adelaide

dgilder · « **Reply #34 on:** January 07, 2009, 17:51 »

Just a heads up that it looks like iStock may have removed this workaround. There was a cookie named iStock_DatacenterID. In the past it was being set to a value of 2 by the upload page, and when you went to the forums it would set the value to 1. With the value set to 1, the upload page is able to pull the IPTC information correctly, when it is set to 2, it does not. The forums used to successfully reset the cookie value to 1, and it is no longer doing so. I just tried removing that cookie and refreshing the forum page and it now sets the bad value. So, I tried pulling up a specific forum, in this case the Help forum (Discussion worked as well, probably others), and it set the cookie correctly. I was then able to go from the help forum directly to the upload page, with the keywords successfully filled in.

So, new workaround: When you open your browser, click on forums, and go into a specific forum to get the correct cookie. Then click Upload in the navigation bar and you should be able to upload (or edit previous uploads) with all your info showing up.

charlesknox · « **Reply #35 on:** January 07, 2009, 18:08 »

My deepmeta doesnt work either anymore it says waiting for upload slot but i havent uploaded in 3 weeks

could it be the same problem?>

lisafx · « **Reply #36 on:** January 07, 2009, 18:29 »

Quote from: madelaide on January 06, 2009, 20:36

Lisa,

Would you be so kind and post a link to the forum thread dgilder mentioned? It seems it might help a lot of people here (although I think my own problem with IS vs IPTC is beyond that).

Regards,
Adelaide

I didn't see that thread. I read about it on the yahoo group. Not sure if we can post links to other independent forums here or not...?

Looks like David has saved the day by explaining the details, though

abimages · « **Reply #37 on:** January 08, 2009, 17:05 »

Quote from: dgilder on January 07, 2009, 17:51

So, new workaround: When you open your browser, click on forums, and go into a specific forum to get the correct cookie. Then click Upload in the navigation bar and you should be able to upload (or edit previous uploads) with all your info showing up.

Thanks, I just did this and it worked!

But boy, it shouldn't have to be this way!!

brm1949 · « **Reply #38 on:** January 08, 2009, 18:22 »

Work for me also. Tried uploading and all the fields came up blank. Went to forums, clicked on a topic, went back to upload and fields came back with info. Would think they could fix this.

madelaide · « **Reply #39 on:** January 08, 2009, 19:45 »

Didn't solve my old problems. Only description was read. So this problem had nothing at all to do with my problem, neglected by IS.

Back to copy&paste.

Regards,
Adelaide

travelstock · « **Reply #40 on:** January 08, 2009, 21:04 »

Quote from: dgilder on January 05, 2009, 21:46

Ignore everything else posted so far, its nothing to do with the keywords in your file or not supporting certain versions of ITPC data, thats all a bunch of Hooey. Hit the forums before you upload through the web page and all will be well. Its a cookie related to the datacenter data is pulled from not being set properly by the upload page. If it is already set correctly by the forums it works fine. The info is in the Help forums on iStock.

That will explain why when I went back to the files after looking at the forums for an answer, the data magically appeared. Unfortunately I can't use deep meta because I'm using OSX...

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Author Topic: Won't read IPTC data? (Read 15456 times)

vonkara

lisafx

vonkara

lisafx

e-person

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AstburyD

lisafx

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