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Author Topic: bug report  (Read 2068 times)

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nicksimages

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« on: May 26, 2018, 11:27 »
0
I am not sure where to report bugs, so I am trying here.

There is an ugly bug with how stock submitter handles model releases. I have noticed it at iStock but it could also relate to other agencies.

When I uploaded to images to iStock, Stock submitter associated images with older model releases of the same model (and not the actual model release that shows in the stock submitter interface) which resulted in Date conflict rejections - now I have to correct everything manually.

The problem seems to be how Stock submitter saves releases at iStock - by using only model name and not the shoot date.


« Reply #1 on: May 26, 2018, 21:28 »
0
I am not sure where to report bugs, so I am trying here.

There is an ugly bug with how stock submitter handles model releases. I have noticed it at iStock but it could also relate to other agencies.

When I uploaded to images to iStock, Stock submitter associated images with older model releases of the same model (and not the actual model release that shows in the stock submitter interface) which resulted in Date conflict rejections - now I have to correct everything manually.

The problem seems to be how Stock submitter saves releases at iStock - by using only model name and not the shoot date.

It's not really a bug.
The program checks for the existence of the releases on the agency website by their names (First + Last name) because those are the only fields visible at all of the agencies and there is no other way.
So if you have multiple releases with the same name and one (or more) of them are already at the agency website the program will use them instead of uploading a new one (otherwise it would upload tons of duplicates of the same release).
If you want a new release to be uploaded you can give it a different name in the program (First or Last name).

nicksimages

  • contact : nicksimages.com
« Reply #2 on: June 11, 2018, 07:45 »
0
Yes, this is a bug and it is solvable. During release upload you can specify the name of the release.My releases added before paying for stocksubmitter do have a shoot date in the name, adding the shoot date to the release name in stocksubmitter and than search for this name in future submissions would solve this.

I would even prefer uploading new release with every picture, because currently the stocksubmitter is unusable for me for images with a release. Or another, less effective solution - the stocksubmitter must know there are already other releases from previous submissions with the same name, a warning is possible as well.

Please let me know the following:
Is this a problem only with istock/getty or also with other agencies?

« Reply #3 on: June 11, 2018, 09:13 »
0
I am not sure where to report bugs, so I am trying here.

There is an ugly bug with how stock submitter handles model releases. I have noticed it at iStock but it could also relate to other agencies.

When I uploaded to images to iStock, Stock submitter associated images with older model releases of the same model (and not the actual model release that shows in the stock submitter interface) which resulted in Date conflict rejections - now I have to correct everything manually.

The problem seems to be how Stock submitter saves releases at iStock - by using only model name and not the shoot date.

It's not really a bug.
The program checks for the existence of the releases on the agency website by their names (First + Last name) because those are the only fields visible at all of the agencies and there is no other way.
So if you have multiple releases with the same name and one (or more) of them are already at the agency website the program will use them instead of uploading a new one (otherwise it would upload tons of duplicates of the same release).
If you want a new release to be uploaded you can give it a different name in the program (First or Last name).

I have to look into this. If it really works like you've said, than it's a huge issue.
No for months i'm make newer and newer releases, because they get rejected on Shutterstock.. I'm have written countless e-mails to support claiming that now my release complies with all their criteria. And they keep getting rejected. It's going on for half a year. Could it be that the photos are submitted with the old release?
Never thought about checking that, as it seemed to be obvious that different releases with the same name have to be handled somehow.
« Last Edit: June 11, 2018, 09:22 by Desintegrator »

« Reply #4 on: June 11, 2018, 09:46 »
0
So it's really happening on Shutterstock too.
The newer releases that I've made to adress the rejections of the old ones are not even uploaded to the site.

If the only way to distinguish between different releases is the name field than Stocksubmitter shouldn't allow us to save releases with the exact same name.

« Reply #5 on: June 11, 2018, 12:16 »
0
This is actually a feature requested by some users.
You can create releases with the same name because some users are having multiple releases for multiple agencies and they're controlling which releases will go to which agencies using the "Upload to" setting.

As of issues you're experiencing you can just add something to the release name (e.g. shooting date) so the program will upload the new release instead of an old one.

« Reply #6 on: June 11, 2018, 13:33 »
0
This is actually a feature requested by some users.
You can create releases with the same name because some users are having multiple releases for multiple agencies and they're controlling which releases will go to which agencies using the "Upload to" setting.

As of issues you're experiencing you can just add something to the release name (e.g. shooting date) so the program will upload the new release instead of an old one.

Yes, I'm starting to do that. I hope no site will have issue with the fact that what i write in the name field doesn't match exactly with the model's name.

« Reply #7 on: June 12, 2018, 03:48 »
0
This is actually a feature requested by some users.
You can create releases with the same name because some users are having multiple releases for multiple agencies and they're controlling which releases will go to which agencies using the "Upload to" setting.

As of issues you're experiencing you can just add something to the release name (e.g. shooting date) so the program will upload the new release instead of an old one.

Yes, I'm starting to do that. I hope no site will have issue with the fact that what i write in the name field doesn't match exactly with the model's name.

As far as I know none of the agencies have issues with that.

nicksimages

  • contact : nicksimages.com
« Reply #8 on: June 12, 2018, 07:01 »
0
This is actually a feature requested by some users.
You can create releases with the same name because some users are having multiple releases for multiple agencies and they're controlling which releases will go to which agencies using the "Upload to" setting.

As of issues you're experiencing you can just add something to the release name (e.g. shooting date) so the program will upload the new release instead of an old one.

Okay I unserstand. I will start adding shoot date to the release name too. That is a working work around though I still think software should do this automatically as they obviously are two different releases

« Reply #9 on: June 18, 2018, 13:54 »
0
BTW,
There is the "Shooting Date" field for releases registered in Stocksubmitter.. does this info get submitted to any of the sites?

« Reply #10 on: June 19, 2018, 02:05 »
0
BTW,
There is the "Shooting Date" field for releases registered in Stocksubmitter.. does this info get submitted to any of the sites?

As far as I remember, no.

« Reply #11 on: July 26, 2018, 02:34 »
0
Well, I feel this might had to do with what i'm having lately...
i upload only videos, so no need for a seperate release for each shoot (yet...)
But in the last couple of batches my releases were not even attached to the footage (I double checked a few times they are attached in SS before uploading)
Happned in SS, Pond5, Fotolia, VB.

Anyone having the same issue?

« Reply #12 on: July 27, 2018, 01:55 »
0
Well, I feel this might had to do with what i'm having lately...
i upload only videos, so no need for a seperate release for each shoot (yet...)
But in the last couple of batches my releases were not even attached to the footage (I double checked a few times they are attached in SS before uploading)
Happned in SS, Pond5, Fotolia, VB.

Anyone having the same issue?

Did you check if they're still attached in the program when you've noticed the issue?

PZF

« Reply #13 on: August 02, 2018, 01:28 »
0
OK, I don't follow everything being said on this thread, but I do know that with PHOTOS the MR I attach works for all sites except SS.
The release I attach now has the same name as the one already on SS and it still won't take it.
Oh well.

« Reply #14 on: August 02, 2018, 06:43 »
+1
OK, I don't follow everything being said on this thread, but I do know that with PHOTOS the MR I attach works for all sites except SS.
The release I attach now has the same name as the one already on SS and it still won't take it.
Oh well.

It happens with SS sometimes, they have issues with that.
You can just try re-uploading files in case you get release-grounded rejections.


 

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