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Author Topic: iStock ESP connection error  (Read 575 times)

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« on: December 03, 2017, 20:21 »
0
Hi guys,

Just having problems uploading to Getty iStock. I've verified my logins details, tried logging into incognito, etc. When clicking upload it pops out a Connection error message: "Check your internet connection and try again". Details say: "Code UnkownConnectionError".

This my first time uploading to Getty so not sure whats the correct way. Any help appreciated!

Cheers


« Reply #1 on: December 04, 2017, 02:07 »
0
What do you see if you click the "Details" in the error message?

« Reply #2 on: December 04, 2017, 17:58 »
0
Details:

Connection error. Code UnknownConnectionError

All the other sites are uploading fine and manually uploading on ESP works fine. thanks

« Reply #3 on: December 05, 2017, 01:08 »
0
Hi Niakris,

Just to update. Played with the istock settings and ticked the "consider files without terms filled not ready for upload". I had no idea what keyword terms are but ended up finding your Istock term editor in the advanced editor settings.

I still get the same connection error when trying to upload, but now it at least asks me to name the Batch and set a Batch upload limit. This didn't popup before. It seems to pass the authorization phase and errors when the status says uploading, after about 2 seconds.

Cheers


« Reply #4 on: December 05, 2017, 04:03 »
0
Try to select another upload region in settings.

« Reply #5 on: December 06, 2017, 00:56 »
0
Tried all regions, same connection error. Uploading through a browser to iStock works fine if that helps.

Anything else I can try?

Thanks

« Reply #6 on: December 06, 2017, 03:10 »
0
Tried all regions, same connection error. Uploading through a browser to iStock works fine if that helps.

Anything else I can try?

Thanks

Try the following:
- restart your router/modem;
- disable firewall on your router/modem;
- disable your antivirus.


 

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