MicrostockGroup

Agency Based Discussion => Mostphotos.com => Topic started by: Elenathewise on August 01, 2013, 16:20

Title: How to contact Mostphotos support?
Post by: Elenathewise on August 01, 2013, 16:20

Anyone had success contacting Mostphoto's support recently? I've been trying to contact them since May about a financial issue, and didn't get any reply whatsoever. I used [email protected] and [email protected] email addressed, their web form, tried to reach Arian through LinkedIn - nothing. Any help would be appreciated.

Title: Re: How to contact Mostphotos support?
Post by: m@m on August 01, 2013, 18:07

I've also try to reach them for the past few days with no success...

Title: Re: How to contact Mostphotos support?
Post by: JPSDK on August 02, 2013, 01:47

They are probably on vacation.

I phoned them once, in an urgent matter. It worked.

Title: Re: How to contact Mostphotos support?
Post by: melking on August 02, 2013, 08:47

I had emails from them over the last few days... they always return my emails :)

Title: Re: How to contact Mostphotos support?
Post by: Elenathewise on August 02, 2013, 10:18

Quote from: melking on August 02, 2013, 08:47

I had emails from them over the last few days... they always return my emails :)

I used to have pretty good communication with them too - which email address do you use to contact them? Maybe I am using the wrong one...

Title: Re: How to contact Mostphotos support?
Post by: Elenathewise on August 02, 2013, 13:27

I also tried to call but I think I am getting an answering machine in the language I don't understand :(

Title: Re: How to contact Mostphotos support?
Post by: Mostphotos Support on August 09, 2013, 04:24

Hi m@m, how did you try to contact us? And have you gotten help? We always try to answer asap. During week 31 we had several people on vacation though so we were not as fast as usual.

E-mail us at [email protected] or call +46 (0) 8 - 122 080 80 (leave a message if we are closed/in a meeting and we will call back).

Best Regards,
Lina

Quote from: m@m on August 01, 2013, 18:07

I've also try to reach them for the past few days with no success...

Title: Re: How to contact Mostphotos support?
Post by: m@m on August 09, 2013, 09:00

Hello Lina,

Mostphos support already contacted me a couple of days ago, there was suppose to be some tech problem with the sites email...thanks