Hey Microstock,

I am David from Payoneer, I look forward to interacting with you guys on this forum.

If any of you have questions about Payoneer feel free to ask.

If you are truly Dave from Payoneer you should get the MSG admin to validate your account

you should get the MSG admin to validate your account

True.  The internet breeds anonymity and impersonation.

And naming your thread "Hey" doesn't exactly scream professionalism.

Good heavens, get of the poor guy's back!  Welcoming someone like this also does not scream of professionalism or friendliness. 

Hey,

I tried figuring out how to do this but could not find an admin account. Do you mind helping me with who I can contact?

Thanks.

I got your message, but in case others have problems finding the contact info.. there is a contact email address on the bottom of every page on the site.

Quote from: CD123 on March 21, 2012, 07:46

Quote from: cclapper on March 21, 2012, 07:36

And naming your thread "Hey" doesn't exactly scream professionalism.

Good heavens, get of the poor guy's back!  Welcoming someone like this also does not scream of professionalism or friendliness. 

I'm not a representative of a company that is trying to get others to use their service either. Seems to me that if I were representing a company looking for new business, I would be naming the thread something like "Questions about Payoneer? I can help."

So not OK that I'm on his back, but OK that you're on my back? 

Yes 

Quote from: David_Payoneer on March 28, 2012, 07:39

I apologize if my post came off as unprofessional to you. My post was to introduce myself and not the company. As you suggested I will be starting a separate official post for Payoneer.

I wouldn't worry about it, there are a bunch of curmudgeons here. They will leave no turn unstoned :-)

So asking for a little professionalism constitutes being a curmudgeon, according to you? You're so funny! 

I apologize if my post came off as unprofessional to you. My post was to introduce myself and not the company. As you suggested I will be starting a separate official post for Payoneer.

No problem, apology accepted. I too think it's a good idea to answer questions here.

Edit: I was going to go over to the "official" thread you said you were going to open to ask a question, but I don't see it.

So I have a question...I use Paypal, and have for years. Once, when istock had issues with Paypal and I couldn't get my money I opened a Moneybookers account so I could get it. But there was a transaction fee. Paypal does not charge me a fee for any of the transactions from the agencies. Do I get charged a fee because I am in the US, or does everyone with Moneybookers get charged a transaction fee?

Welcome David! Never mind...the people on this board are sometimes a bit too skeptical, maybe coming from experience.

I am one of the very happy users of Payoneer. Never had a problem. Always friendly support. Zero failure where others services are problematic.

Bingo.

[/quote]

No problem, apology accepted. I too think it's a good idea to answer questions here.

Edit: I was going to go over to the "official" thread you said you were going to open to ask a question, but I don't see it.

So I have a question...I use Paypal, and have for years. Once, when istock had issues with Paypal and I couldn't get my money I opened a Moneybookers account so I could get it. But there was a transaction fee. Paypal does not charge me a fee for any of the transactions from the agencies. Do I get charged a fee because I am in the US, or does everyone with Moneybookers get charged a transaction fee?
[/quote]

Hello,

Since Payoneer and Moneybookers are not affiliated, I really can't speak to their fees and policies. I suggest contacting their customer support and asking them this questions.

If you have any questions with Payoneer, I am happy to help.

The reason I have not started the thread was because I sent an email to the forum admin asking if he is ok with it first. I do not want to over step any boundaries since I am new to the forum.

Welcome David! Never mind...the people on this board are sometimes a bit too skeptical, maybe coming from experience.

I am one of the very happy users of Payoneer. Never had a problem. Always friendly support. Zero failure where others services are problematic.

Glad to hear it. If you have any questions please feel free to ask.

My concern about payoneer is that they do not allow me to choose free loading as a default. This could easily lead to situations where an e-mail is lost/overlooked and my account is never loaded even though they have the money. I don't think it is right for them to leave themselves potentially lucrative little loopholes like that.

Thank you for your feedback and I will pass on your suggestion. If you don't get the first email we send a reminder and if you log-in to your "My Account" you can see any pending payments.

Welcome David! Never mind...the people on this board are sometimes a bit too skeptical, maybe coming from experience.

I am one of the very happy users of Payoneer. Never had a problem. Always friendly support. Zero failure where others services are problematic.

Better safe than sorry, completely understandable

Thanks for the compliment, we're glad to hear that you're satisfied with our service!

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Hi and welcome to the forum.

A few questions:

Are there fees when recieving funds from Istockphoto ?
Is it possible to withdraw cash from an ATM using this card in non US currency (outside of the US) ?
What are the exchange rates ?
What other fees are involved ?

Hey,

Fees vary based on partner. You can view a full list of the fees by going to the partner website and choosing Payoneer as your payment method. There you will find a list of fees through that company.

Yes it is possible to withdraw money in non U.S. currency.

Any exchange rates are set by MasterCard and you can visit their website to view the rates.

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

David, I have to agree with cclapper, "hey" does sound a bit too casual. Would you mind using hi or hello?

Also I would like to see that Payoneer offers some kind of reward points. Just to give us more incentives to use it.

Insurance options, I can think of a few:

1. Purchase insurance. If I use my MasterCard to purchase something and it was stolen, my MasterCard has a insurance which covers it.
2. Travel insurance. If I use my MasterCard to purchase travel package/ticket, in case I am stuck somewhere or get delayed, MC offers coverage.
3. Travel health insurance.

Quote from: Freedom on March 29, 2012, 15:01

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

Why is the spread soo high (2-3% or more?) on transactions not done in USD and why is it so hard to get specific knowledge about your spreads?

Can you inform us what the spread is for transactions done in Euro, RUB, AUD, Yen, CAD, GBP? And maybe for some other major currencies?

This is very relevant for anyone considering to use Payoneer outside the US. Most microstockers are from outside the US, whereas most payments (if not all payments?) from microstock sites to payoneer cards are in USD...

Hi David, 

I am a bit late in welcoming you (CRAZY busy last week!) but I am certainly glad you are here offering to help answer questions.  Wish more services we use would do the same

I was seriously considering Payoneer at one time for my Dreamstime earnings.  What put me off was that, as I recall, they wanted my Social Security number and I didn't feel like sharing it with them.  Paypal recently did the same, and as a result, I switched a lot of my payouts to Moneybookers. 

I am honest in reporting my income at tax time, but really don't want to have to give out my SS to every company that I do business with.  The micro agencies have them, and that should be enough IMO. 

Do you still require my SS# in order to open a Payoneer credit card account? 

Thanks in advance. 

Hi David, 

I am a bit late in welcoming you (CRAZY busy last week!) but I am certainly glad you are here offering to help answer questions.  Wish more services we use would do the same

I was seriously considering Payoneer at one time for my Dreamstime earnings.  What put me off was that, as I recall, they wanted my Social Security number and I didn't feel like sharing it with them.  Paypal recently did the same, and as a result, I switched a lot of my payouts to Moneybookers. 

I am honest in reporting my income at tax time, but really don't want to have to give out my SS to every company that I do business with.  The micro agencies have them, and that should be enough IMO. 

Do you still require my SS# in order to open a Payoneer credit card account? 

Thanks in advance. 

Hey,

We are required, as an official money service business and provider of prepaid debit cards, by rules and regulations to ask for a SSN from US cardholders. We strictly comply with all applicable online payment regulations. These include KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).

You should know that your information is kept safe and encrypted, not even Payoneer employees can view the SSN.

If you have any further questions please feel free to ask.

David,

It would be nice if you could reply to some of the questions that have been posted on istock forum that have been completely ignored or refused to be answered by your support team when contacted (except saying that they do not see any issues on transactions). 

i.e. ATM withdrawal in Bangkok: why is there a 6% fee charged on certain ATM withdrawal while your fee should be limited to 3% ?

Thanks

The istock forum is limited to istock members and employees only, therefor we do not interfere there out of respect for istock.

If you have any questions, please feel free to come and ask them here, as you see we are active on this forum.

In regard to your question we do not charge more in Bangkok then anywhere else around the world, if you received that high of a fee it is likely that it was imposed by the bank or ATM.

If you would like you can provide me with the email associated with your Payoneer account and I will look into the matter and see what happened.

Again, if you have questions on istock, or friends with questions, feel free to direct them here and I will be more than happy to answer whatever questions they have.

I am really impressed by your willingness to engage here. You are really paying attention to what people are asking in an upfront way. That is a really rare thing from a company rep.
Is there any way to make a straight forward comparison between the rates you use for currency conversion and what Paypal uses?

I can't really comment as to paypal and their services. By looking at their site I see they list their fees as anywhere between 3.5% - 4.5% depending on the country.

As I mentioned above, for Payoneer, ours are up to 3% above MasterCard's official rate.

I had a payoneer card but it expired in 2010. When I tried to apply for a new one the program told me I cannot use it because my name is already in their database. after some mail contact with payoneer they told me, ask Istock ( thats were I used the card for) At I stock they told me. ask payoneer. Thought it was handy to have an extra card for my stock income. got tired from all those mail traffic just to receive a card so I applied for the paypal debit card.

We are required, as an official money service business and provider of prepaid debit cards, by rules and regulations to ask for a SSN from US cardholders. We strictly comply with all applicable online payment regulations. These include KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).

You should know that your information is kept safe and encrypted, not even Payoneer employees can view the SSN.

If you have any further questions please feel free to ask.

Thanks a lot David.  I didn't realize that was a federal regulation.  Nothing to do about it then.  I will certainly keep Payoneer in mind for the future, in case I become disenchanted with either of my current payment services

I had a payoneer card but it expired in 2010. When I tried to apply for a new one the program told me I cannot use it because my name is already in their database. after some mail contact with payoneer they told me, ask Istock ( thats were I used the card for) At I stock they told me. ask payoneer. Thought it was handy to have an extra card for my stock income. got tired from all those mail traffic just to receive a card so I applied for the paypal debit card.

If you would like you can email me your account reference number or emails associated with your Payoneer account at davidst [at] payoneer.com and I will look into the matter for you.

[/quote]
Thanks a lot David.  I didn't realize that was a federal regulation.  Nothing to do about it then.  I will certainly keep Payoneer in mind for the future, in case I become disenchanted with either of my current payment services
[/quote]

Ok, well we are here to help if you need any further assistance.

Payoneer cancelled my card and account without notifying me because I had not used it often enough and despite the fact that it had not reached its expiry date. I only found out when I tried to log in at their site. They wanted $9.99 to issue a replacement card  - for the privilege of using their already expensive service. Talk about squeezing the customer at both ends.

My credit and debit cards do not expire if I do not use them often enough. Sometimes we sign up for services on the basis that we may need to start using them more often at some point in the future.

Hey,

We did not cancel the account, we disabled the account due to an extended period of inactivity. If you still have your old card you can reactivate the account without paying the charge. Additionally, if your card expired we will issue a new card at no cost.

Agreed, I got the same issue and Payoneer support refused to provide any information on the 6% fees perceived. The only reply was "we checked your account and didn't see any issue" !

Quote from: David_Payoneer on April 02, 2012, 02:33

Quote from: Microbius on April 02, 2012, 02:30

I am really impressed by your willingness to engage here. You are really paying attention to what people are asking in an upfront way. That is a really rare thing from a company rep.
Is there any way to make a straight forward comparison between the rates you use for currency conversion and what Paypal uses?

I can't really comment as to paypal and their services. By looking at their site I see they list their fees as anywhere between 3.5% - 4.5% depending on the country.

As I mentioned above, for Payoneer, ours are up to 3% above MasterCard's official rate.

And that's the point why I often payed 6(!!!)% over the market rate on foreign currency payments. MasterCards official (rip off rate) is about 3% above market rate and payoneer hammers another 3% on top of it. Even though your Homepage clearly stats that you guys ONLY charge a max of 3%. Noone of my other credit card companies charge over 1% and ATM withdrawal has no extra fee.
I really hope people start using Oanda.com to compare the market rate with the rate they got.

And please don't come telling me about having to add 3% because of risk. I worked as a currency trader for years and I know that all credit card companies use a real time conversion rate and the 3% is straight profit. There are many banks like the DKB (in Europe) who charge 0% on top of the market rate.

I you guys at payoneer want to keep your customers you better start using fair rates. It was 2.2% last year btw and you guys increased it without any notice!

Here a screenshot of a withdrawal in Bangkok. The market rate at that day was $648.80 - payoneer charged me $686.10 !!! I think that speaks for itself.

Looking at that last post, you should change it's name to 'Hey-oneer'. 

Hahaha! That's a good one, I will pass on the suggestions   

Hi David,
Thanks for being part of this forum and for helping to sort out various issues. I use my Payoneer card mostly for online purchases and it serves me well. The only problem was with my renewal card that was sent to me when my last one was close to expiration. It got lost in the mail and I had to wait for a new one, so I was without a card for a while. I suggest sending cards by registered mail, yes, it costs more, but it is still cheaper than sending it twice. Thanks!

Just to clarify, the 3% is not above any additional fee from MasterCard. It is possible the ATM is charging a high fee or the bank operating the ATM is imposing rates of their own.

As I mentioned above if you can provide me with your Payoneer account email, I would be more than happy to look into the transaction.

David: I sent you some screenshot of transactions that have all been far above 3% - I always make sure I pay in the foreign currency so the conversion rate is set by Mastercard / Payoneer!

My other credit cards even give interest on the credit side of 2% and charge me 0% on currency conversion. You guys would make much more money if you don't charge 3% and more on currency conversion, because many more people would use your card and payoneer can "work" with the money "parked" on the cards, which earns payoneer much more than trying to make money with those hidden currency conversion fees.

I worked for a bank for years and you guys will loose many customers if you stick to those rates! My word on it!

@4FR - I have not received an email with screen shots, please check the address, my email is [email protected].

Quote from: David_Payoneer on April 03, 2012, 09:11

@4FR - I have not received an email with screen shots, please check the address, my email is [email protected].

Send it 80min ago to [email protected] - check your SPAM since I attached screenshots

Else you can find my account by the transaction ID from my screenshot I posted on page2. All transactions in the last few months, especially the ones above $500 have been above 3% currency conversion rate.

Just sent the mail again!

Thanks, got it, the first must have gotten caught up in my spam filter. I added you to my whitelist.

As I mentioned, Payoneer does not charge more than the listed percentage for currency conversion, I am going to check the exact transaction details with our card processor and get back to you.

Hey, a card is inactive it will not work but it does not mean it has been expired. Additionally, it is a prepaid debit card so if there are no funds on the card it will not work either. We do not charge a fee for reactivating the card.

Well obviously a card with no funds on the account is not going to work. Did that even need stating ?

But the fact is that my account was dis-activated / cancelled ( call it what you like - it amounts to the same thing ) despite the card not having expired. The upshot of this was that I could not log into my account.

And whatever you say now, at the time your people wanted $9.99 to get it up and running again. Sadly I no longer have the old emails or else I would forward them to you. Lets assume that things have changed now.

Hey - but I'm not that bothered - I only ever received one payment to the card. I got the thing to use in case there was ever a problem with the account which I normally use.

Hello 4FR

I looked into the matter for you:

The transaction was converted using MasterCard's official rates, and a conversion charge no greater than that mentioned above,. A customer support supervisor contacted you with more detailed information regarding the transaction.
 
Additionally, we use MasterCard�s official rates, which can be estimated at: https://www.mastercard.com/global/currencyconversion/index.html.

I hope this helps resolve the confusion and am happy to help if there are further questions.

Thanks David, Dan contacted.

Exactly what I expected the Mastercard rate for my 20000 THB withdrawal is almost 3% (!!!) higher than the market rate for that date and you guys added another 2,3% + ATM charge + Foreign Currency Charge to it which leads to an effective 6% and higher !!!

For us costumers the FINAL % is of matter and as long as you guys work with a mastercard conversion rate which is FAR off any acceptable value, we feel ripped-off by your currency conversions!

No way Payoneer can be competitive with those rates once customers are aware of this "hidden" cost.

Quote from: David_Payoneer on April 03, 2012, 05:33

Hey, a card is inactive it will not work but it does not mean it has been expired. Additionally, it is a prepaid debit card so if there are no funds on the card it will not work either. We do not charge a fee for reactivating the card.

Well obviously a card with no funds on the account is not going to work. Did that even need stating ?

But the fact is that my account was dis-activated / cancelled ( call it what you like - it amounts to the same thing ) despite the card not having expired. The upshot of this was that I could not log into my account.

And whatever you say now, at the time your people wanted $9.99 to get it up and running again. Sadly I no longer have the old emails or else I would forward them to you. Lets assume that things have changed now.

Hey - but I'm not that bothered - I only ever received one payment to the card. I got the thing to use in case there was ever a problem with the account which I normally use.

I mentioned the first part become sometimes people confuse the card with a credit card. Additionally, if you still have your old card you can reactivate the account without paying the charge.

If you would like if you email (at [email protected]) or DM me the email address associated with your Payoneer account, I can look into the matter for you to see exactly what was going on.

I look forward to hearing from you.

Quote from: somethingpretentious on April 03, 2012, 21:58

Please tell that we are getting all this wrong...

Payoneer does not have any hidden fees. Our entire list of pricing and fees is fully explained and available at any time. If you have any specific questions I am happy to answer them.

Let me be clear, you are not being charged 6% for currency conversion. The issue here seems to be with MasterCard's official rates which are used by millions of people in over 210 countries worldwide.

MasterCard's rates are used for all debit/credit MasterCard cards worldwide. When compared to other leading international on-line payment solutions, you will see that these rates are highly competitive and are considered to be among the best rates available on the market.

Don't take this personal David, but thats WRONG

I have several payments (non ATM withdrawals) that I payed in the foreign currency and you guys charged me far over 3%, in few cases even up to 6%

I also have a straight comparison between two ATM withdrawals from the same ATM within 5minutes. One with my VISA and one with the Payoneer Mastercard. You guys charged me 6,2% more.

I have worked for the bank long enough David to know exactly how currency conversion works. The effective % you guys charged our cards is a fact. We as customers don't care if its Mastercard, Payoneer or whoever.

@4FR

I understand what you are saying but as I mentioned you are not referring to a charge by Payoneer but rather the conversion rates used by MasterCard. You would experience the rates with any MasterCard, which is a leading provider of debit/credit cards around the world. 
 
You mentioned VISA if you go to http://corporate.visa.com/pd/consumer_services/consumer_ex_rates.jsp and estimate the rates they use, you will see they are similar to the rates of MasterCard (if not the same).

I do apologize that you are not satisfied and I will pass on your feedback.

I have other Mastercard CCs also, but they don't add another 3% on top of the Mastercard rate like you guys do!

Talking about competetive. I don't know one single CC that charges MORE than you do.

You guys better come up with a solution FAST

If anything on the fee page is confusing or you have any suggestions that you would like us to consider, please email me at [email protected] and I will pass on the suggestions.

So far, I haven`t had any hidden fees. Maybe it applies only to certain countries? I have no Idea....however, I cannot confirm any hidden fee stuff.

I must join the cummon crowds opinion here.
I still don't understand what are the fees involved.
What can't I get a strait answer listed in 1 table ?
if I have 100$ and wish to withdraw them from a local ATM in my local currency, how much local currency cash would I be able to withdraw ?

this might be a good solution for US people, and NOT the rest of the world.  I don't mind paying (reasonable) fees but I sure like to know HOW MUCH fees I am paying in advance!
The bank rips me off, but at least I know how much (down to the last cent) + the fees are negotiable.

Quote from: aeonf on April 04, 2012, 18:11

I must join the cummon crowds opinion here.
I still don't understand what are the fees involved.
What can't I get a strait answer listed in 1 table ?
if I have 100$ and wish to withdraw them from a local ATM in my local currency, how much local currency cash would I be able to withdraw ?

this might be a good solution for US people, and NOT the rest of the world.  I don't mind paying (reasonable) fees but I sure like to know HOW MUCH fees I am paying in advance!
The bank rips me off, but at least I know how much (down to the last cent) + the fees are negotiable.

I just checked my transaction list. I sucked last month 1000 Reais from an ATM in Brazil and when calculating the conversion payoneer charged me almost exactly what currency converter shows me NOW. The rate a month ago off course was a little different, but I doubt it was much more the 3%. Beyond that, I see 2 $ maintenance fee per month in my account.

Although I agree that they should give a straight answer to the question and should be more transparent, I still cannot see where or why the named people had been charged or claim to have been charged this high fee. Payonner says no, they say yes. Since they had been writing under new accounts on this board I am not sure if their statement is believable, especially since I never had such a case.

I posted a Screenshot of my transaction and you can calculate every cent yourself by going to www.oanda.com and use the currency conversion tool (you can set the date right below the currency converter) - So go ahead and check my screenshot and calculate your ATM withdrawl on the date you withdrew money. Not sure were you are based but maybe you get a better mastercard rate when based in the US.

The reason why I signed up here is because of payoneer. I have written their support many times without any answers. They only seem to react when you go public on their issues.

Hey David :-) Any explanation?

Did you read the thread at all?

Everything has been explained. Payoneer claims the Mastercard rate of almost 3% above market rate is "fair" since millions of people worldwide use it !!!

And Payoneer stats clearly in their FAQ adding up to 3% to that Mastercard rate which leads to a 6% final rate, which they think is competitive.

If you ever wonder why Payoneer does NOT show a conversion rate on the foreign currency bookings, there is your answer.

Hello Everyone,

Thanks for all your great feedback and warm welcome.

If anyone has any questions regarding Payoneer, also be sure to checkout our sub-forum: http://www.microstockgroup.com/payoneer/   and official thread: http://www.microstockgroup.com/payoneer/official-payoneer-support-thread/

My first post on this forum so hi everyone! 
I'm interested in iStockPhoto Payoneer card, and I got one question...Can I use that same card for other freelance jobs? I need universal card to receive payments from various places, moneybookers (Skrill) and  iStock also...is that possible? Thanks and regards!

Hey,

Welcome to the forum it is a great place. The answer to your question is yes, you can order a card from istock and receive payments from other Payoneer patners. Please note that Moneybookers is not a Payoneer parner,  however you can receive payments from them to your Payoneer Card via our US Payment Service.

You can apply for the US Payment Service once your Payoneer card application has been approved.

Please feel free to ask any further questions.

Thanks David
Seems that i can't sign up through IS right now... only when it's time to payout. I can sign through Envato... Is there any difference between this two cards? Maybe in fees, benefits...or only in card design?  And one more thing...On US Payment Service corporation list I didn't saw moneybookers...they are crucial for me

Hey,

The difference would be fees that each company dictates (also card design). You can look on both of their sites when you choose Payoneer and see a list of fees.

The list may not have been updated yet but yes you can receive payments from Moneybookers via our US Payment Service.