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My Fine Art America account is closed

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U11:
The last communication I have from FAA in my mailbox is about some sale
Couple of weeks since then I wanted to submit a new work and got the following message

This account is closed.   If you would like to re-enable it, please contact our technical support department by filling out the form
The support is not answering for about a week.
If there other people having the same problem?
Was FAA or me personally hacked?
 

ShadySue:

--- Quote from: U11 on October 11, 2018, 13:08 ---The last communication I have from FAA in my mailbox is about some sale
Couple of weeks since then I wanted to submit a new work and got the following message

This account is closed.   If you would like to re-enable it, please contact our technical support department by filling out the form
The support is not answering for about a week.
If there other people having the same problem?
Was FAA or me personally hacked?

--- End quote ---
Are you using a paid account? Is it possible that the auto-payment didn't go through (e.g. if you had to change your card since last year)? They don't tell you about this, you only find out when you get that account closed message.

If it's not that, no idea, sorry.

stockastic:
Not getting a reply from Support is no surprise - it comes up on their forum frequently.

Create a new account and use it to post your question on their forum - that tends to get a response.

U11:

--- Quote from: ShadySue on October 11, 2018, 13:52 ---Are you using a paid account? Is it possible that the auto-payment didn't go through (e.g. if you had to change your card since last year)? They don't tell you about this, you only find out when you get that account closed message.

--- End quote ---
yes  and today they charged me $30
the account is still closed

U11:

--- Quote from: stockastic on October 11, 2018, 14:27 ---Create a new account and use it to post your question on their forum - that tends to get a response.

--- End quote ---
Thanks, will try

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