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Author Topic: My Fine Art America account is closed  (Read 552 times)

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U11


« on: October 11, 2018, 13:08 »
0
The last communication I have from FAA in my mailbox is about some sale
Couple of weeks since then I wanted to submit a new work and got the following message

This account is closed.   If you would like to re-enable it, please contact our technical support department by filling out the form

The support is not answering for about a week.
If there other people having the same problem?
Was FAA or me personally hacked?
 


ShadySue

« Reply #1 on: October 11, 2018, 13:52 »
+2
The last communication I have from FAA in my mailbox is about some sale
Couple of weeks since then I wanted to submit a new work and got the following message

This account is closed.   If you would like to re-enable it, please contact our technical support department by filling out the form

The support is not answering for about a week.
If there other people having the same problem?
Was FAA or me personally hacked?
Are you using a paid account? Is it possible that the auto-payment didn't go through (e.g. if you had to change your card since last year)? They don't tell you about this, you only find out when you get that account closed message.

If it's not that, no idea, sorry.

« Reply #2 on: October 11, 2018, 14:27 »
+2
Not getting a reply from Support is no surprise - it comes up on their forum frequently.

Create a new account and use it to post your question on their forum - that tends to get a response.

U11


« Reply #3 on: October 13, 2018, 16:27 »
0
Are you using a paid account? Is it possible that the auto-payment didn't go through (e.g. if you had to change your card since last year)? They don't tell you about this, you only find out when you get that account closed message.
yes  and today they charged me $30
the account is still closed

U11


« Reply #4 on: October 13, 2018, 16:51 »
0
Create a new account and use it to post your question on their forum - that tends to get a response.
Thanks, will try

« Reply #5 on: October 13, 2018, 16:58 »
0
The forum admin is likely to tell you they already replied and you must have missed the email. Then she'll try to take the discussion out of the open forum. But she may get it straightened out. 

ShadySue

« Reply #6 on: October 13, 2018, 19:15 »
0
Are you using a paid account? Is it possible that the auto-payment didn't go through (e.g. if you had to change your card since last year)? They don't tell you about this, you only find out when you get that account closed message.
yes  and today they charged me $30
the account is still closed

Happened to me, and my site went up after a day or two without me having to connect them. If yours isn't up by Monday, you'd need to see what they say.
I don't actually like that system of having it on an auto-pay which isn't a DD or SO, but at the time I joined, I couldn't find an alternative.

Good luck getting it sorted.


 

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