It's caused by their modifications that sometimes prevent SS/M+ from reading all the newly published files.
As you may know, they have a QC (some kind of a review) BEFORE images can be submitted with all the metadata. And this QC can take a long time.
After the QC images will be on sale but without all the extra metadata you've mentioned. And if their website won't provide the correct list of those unfinished files (which it doesn't sometimes) - M+/SS won't be able to complete the submission.
There's not much we can do about it, you can either complete it manually or re-upload.

Ok, thanks for the explanation. I didn't realize that your submission process didn't apply this metadata prior to QC.
And great news about the ability to download the files. Thank you!

Ok, I see. That makes sense and I agree, approval tracking would be helpful!

I just checked and there is no custom keyword in these photos. There is also one new file on BS pending submission, without that custom keyword (5e0acb3f1bf529301d7ecf27) that is marked as Submitted in the app. I'm unable to submit it myself on BS as well. When I try, I get an error saying that the original is no longer there. Not sure which side the problem originated on.

And here's an example of the mismatched status, I have 3 photos that I accidentally skipped over a while back and just realized the other day that they weren't uploaded. I know I'd gone through and marked the rest of the photos as Submitted, but I'm pretty sure I didn't mark these. I do apologize if this is a false alarm and if I did mark it as Submitted myself, but would appreciate if you could check this: 5de1f68afefbf874f30224e8, 5de1f67afefbf874f30224e2, 5dd20afc2bf8ca2069393fea. Bigstock is one the agencies that shows these as submitted, but they weren't. I had to submit them manually today myself.

Well for most users it's better to have it that way, because agencies losing files happens all the time and it's hard to track which files got lost to re-upload them manually.

I don't know about the other users' experience, but I don't ever see files just disappear. Are you saying that this happens after your app uploads it to the agency? Is that something you can fix on your end? With several thousand files with multiple agencies, I still can't relate to this problem

While on the other hand if you do submit files manually it's an action performed by you and you always know which files you submit that way.

When I upload sets of 3-5 similar images, it's really difficult to go back and forth between the different sites to see what got and what didn't get submitted. I find that the microstockplus app isn't always consistent at marking the status of the files correctly, so if something is marked as Uploaded and not Submitted, I have to first check whether or not that is correct, then I have to update the files manually. Even though it's certainly not as hard as uploading directly to multiple agencies on my own, it's still quite cumbersome.

I still don't see any reason to perform the submission manually to be honest, why would you do that?

If I recall this correctly, you have set a limit of 33 free uploads per month. It is enforced for some agencies, but not all. And even when it seems to be enforced for an agency, some files still seem to seep through. So for instance with Dreamstime and 123RF I always have to submit the files manually. For others - only sometimes. I suspect it could be a non-issue if I had a subscription, but the issues I've reported here in this thread prevent me from being comfortable with signing up for it.

Ok, I'll keep an eye out when the app doesn't submit again. However, is it possible to somehow avoid having the app consider the files lost? Shouldn't it be smart enough to understand that it's already uploaded the file? It's less disruptive for me to reupload the file again if a file does indeed get lost (which I haven't had happen yet), rather than to deal with the duplicates. Do you think that's possible?

Hey folks, any plans to add the ability to assign agency categories in the upload process? This is the one and only blocker for me to use the app.

Hi, I'm continuing to have issues with the repeated uploads. It's getting too cumbersome to manually track the status of the uploads, when I think the system should be able to detect that a specific file has already been uploaded to an agency. Seems like the 2nd condition from your list below is failing.
Is there anything you can do to fix this? 

Quote from: SvetlanaSF on June 25, 2019, 22:27

Also, it's not doing it for the other agency where it has an incorrect status. For example, Shutterstock.

It's doing that only when the following conditions are met:
- files still have 'uploaded' status;
- the system NEVER seen them on the agency website;
- there are no other reasons for the submission to not happen (submissions are not used up, there are no parsing errors, etc.);
- a week has passed since the file been uploaded.

I just realized that I changed my PW on a bunch of sites yesterday and Adobe was one of them. Sorry for the false alarm! Although, it would be good to get an alert within the UI that clarifies that a connection failed because of a bad password

Thank you for the suggestion, I'll add it to the task list

Awesome! Thanks a lot. Look forward to having it later!

Well, I think that must have been it! I didn't realize they would end up in different queues and that I'd have to go through the submission process twice. I've now gone down the editorial path on the website and there are new files in the queue. Thanks for the help!

Ok, good to know, thanks!

Also, I'm getting an Internal Error or Connection Error, Retry in XX notification on most of my agencies now, when trying to upload photos. Is there a known connection issue?