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Adobe Stock / Re: Adobe Stock took my money away
« on: Yesterday at 17:43 »
Some contributors received higher royalties than they were entitled to due to a technical error. Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13. We have adjusted the royalties of the affected contributors and the current balance of available payout for all contributors is accurate on Adobe Stock and Fotolia. We sincerely apologize for any inconvenience this has caused.

We are actively working on addressing the Adobe Stock contributor portal to reflect any negative adjustments in the earnings details.

As soon as we have updated information we will share it with you.

Thanks for getting in touch Mat... appreciated the update!

It's been a very good start to the year. Best January ever, by some margin and heading towards a best February ever. I hope the % increase continues across the rest of the year.

Adobe Stock / Re: Adobe Stock took my money away
« on: Yesterday at 10:25 »
It would be nice if Mat could chip in and confirm the additional information will be issued so I can update my accounts records. These things can happen, nothings perfect but they should provide details of what they have taken back so we can keep our records straight.

Adobe Stock / Re: Adobe Stock took my money away
« on: Yesterday at 04:02 »
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.

I have a video that sells regularly on adobe stock/fototlia before it was taken over at 21 today i only got 13 for the same video...does anyone know if the commission has gone down?

No. they've been around for quite a while now. Often they are 720 rather than 1080 or, large package deals. Majority are still 21.

Hi All,

As some of you noticed there is now a direct link on the dashboard page to "view my statistics" that will bypass the contributor of the week landing page you find by clicking the Insights tab. As I understand it, the Insights page was designed to be more than just statistics and it's likely more will be added to that page as time goes on.

I don't know exactly when the site will remember the stat you last checked and leave that as your default however as mentioned previously, this will happen.

Another recent change that has been mentioned in MSG is the contributor position now found near the top of the dashboard page. This was a top request from many of you and was communicated as important information available only at Fotolia. You can use the drop down menu to see where you land in comparison to the entire contributor community for lifetime and weekly earnings.

I recognize the many people asking for views as they were on Fotolia. Just a reminder...those numbers you saw were only for views that happened at the Fotolia site. The data was incomplete and in my opinion not helpful as the majority of activity for some time now has been at Adobe Stock. This is a top-of-mind feature request and is not forgotten. I do not know if/when it will be added to Adobe Stock.

The other top feature request has been the ability to search within your portfolio on the dashboard page. I don't have an update on that either unfortunately. Just wanted to let you know I'm very aware of the need for this feature and am continuing to bring it up on a very regular basis.

I have noted all other feature requests in this thread and many/most are very important. I will most definitely keep you updated as news comes in.

-Mat Hayward

Thanks for the update Mat, much appreciated!

Adobe site is also unusable from mobile phones.

With the phone in portrait mode it doesn't show any of the links but if you turn the phone into landscape, all the links become available. This works fine for now but the CSS style sheet needs updating with regards to the responsive design layout for mobile devices. While Landscape works, the page width doesn't adjust to the size of the device and you have to scroll left to right etc. Or... they could put out a contributor app  ;D

Hey everyone...check out the top of the Dashboard page in the portal. There was an update today I think you will like.


Very nice addition, timeframe refreshes quickly too!

Do you know...

1. Whether it's possible for them to add the number of downloads alongside $'s for Top Sellers? It would be useful to know whether the $ was from one download or a dozen etc.
2. Swap "Contributor of the Week" for "My Statistics" as being the landing page when you click on "Insights". Don' really need to be looking at COTW that often compared to MS.
3. Number of views... is this something that is being considered?
4. Rather than exporting one set of statistics at a time, Downloads, $ etc is it possible to be able to create a report file that would combine $, DLs,Views as one csv file?
5. You mentioned in the as they were looking to automatically refresh when swapping from Earnings to Activity and Tope Sellers etc as well as it remembering what dates you had entered etc... is there a timeframe for that happening yet?

I've been using AS for submitting work etc for some time now and never had any issues with it... prefer it. I don't use the KW tools though as I managed everything inside C1Pro. Things like csv for footage etc works without issue as well so all in all, most things work well and just a little fine tuning required.

Cheers for your effort again Mat

Edit. Just spotted a link to "My Statistics" above the graph on the dashboard.... very useful. Don't know if this is new or whether I just didn't spot it before!

It's also annoying that it keeps pushing you to "Contributor of the week" first when you go to insights. It should go straight to the stats as that's what 99% of people want to see first.

What's annoying at the moment is they've shut FT down before they've transferred any of the ranking details over to AS.

I've been using the statistics (insights) page at AS for the last few weeks. It isn't bad, has plenty of positives but it is slow and missing a number of stats that are on FT, views and US/Non-US split. Hopefully they'll sort that out soon. It's been mentioned that the issues over the insights page not remembering what you input and changing back to a FT date range is being looked at.

Funnily, my main issue with the AS site is that it displays earnings in 's. Even though that is my currency, my head is used to seeing earnings in $'s . It would be handy if you could change the displayed currency while retaining 's for payment.

Thanks everyone for  you have provided. We have been discussing ways to make the portal more intuitive and as easy as possible to navigate and to get the information you want.
A top feature for years has been for the aggregate total of earnings for individual assets. With the new feature added we have provided that information but understand that as a result it created an extra navigation burden to you.

I want to keep you in the loop on what we are working on right now. In the not-too-distant future, when you navigate to the insights page and select a drop down option you will not have to click the "display statistics" button. The new data will automatically populate when you select the option you want. The display statistics button will remain a click requirement when you change the date range.

In addition, the system will remember what you last viewed and will set that as your default each time you visit the insights page. If you are looking at the current activity when you close out the page, the activity stats will be the default the next time you visit.

 I don't have an exact timeline for you but I can assure you this is a priority. I'll keep you updated as I learn more.

-Mat Hayward

Thanks Mat.... would it also be possible for the number of downloads to be displayed along with the Earnings for each file?

Also, keyword/s used to find the file would also be very useful..... thanks for the keeping us updated!

iStockPhoto.com / Re: December stats in
« on: January 19, 2019, 17:55 »
Not bad at all.... couple hundred $ more than last Dec.

General Stock Discussion / Re: Adobe Stock graphs not working
« on: January 08, 2019, 16:44 »
Yeah, not working for me as well... looks a bit of a mess at the moment.

New Sites - General / Re: Chad Bridwell / OnePixel
« on: December 11, 2018, 12:02 »
Received a couple of emails from him. Just ignored them.

Adobe/FT will be extremely unhappy if he's taken data from them to set up in competition with them. And, as you say, it breaks quite a few data protection laws along the way. Unfortunately, the email address he used for me is my main one so he could have picked this up from a number of places.

It's a tough call this. I would like an opt out for these sales as the idea of sacrificing $300-$400 of video sales a month because of half a dozen $1.50 sales feels like cutting off one's nose to spite your face. Yes I'm pi**ed about it but...

This month has had several 40+ sales so far and last month a couple of $100+ sales as well as plenty over $30.

Adobe Stock / Re: My biggest sale!
« on: November 18, 2018, 08:52 »
These large sales, are these from photos that are exclusive to Adobe Stock?

(I'm still learning)

Image licences and not exclusive (for me anyway).

Adobe Stock / Re: Inaccurate Data showing at FT
« on: November 18, 2018, 08:51 »
I am looking into this and will let you know when I find something out.

Thanks for bringing it to my attention,


Any news on this?

As expected, this was resolved quite quickly. About a week or so after reporting it. Rank and sales stabilised after that... coincidence ?!? who knows.

Adobe Stock / Re: My biggest sale!
« on: November 09, 2018, 01:45 »
I am very happy with an email I received today:

christiano, you've made a sale!
Your commission $ 94.05

My biggest sale so far (contributor for 1 year and a half).

I hope to have many other messages like this one!

Congrats.... also had one for the exact same licence fee as well yesterday.

Adobe Stock / Re: Important Fotolia Announcement
« on: November 07, 2018, 18:19 »
Everyone is so concerned about uploading process, mobile apps, which really are the matters of a secondary importance.
Lets tak about real thing - money. Mat, what is your stance on Adobe decreasing commissions from 40% to 33% for high ranked contributors ? What do you think about depriving high ranked contributors of the privilege of setting price higher per image ? Everyday I get at least a few 10/20/30/40-credit sales (or so), soon these will be gone.

There is no simple answer to your question. At Adobe Stock the pricing for all content is the same to provide a consistent experience for customers. For stock buyers, finding the right content and making the purchase can be challenging.  At Adobe we do everything we can to ensure the most straightforward and simple process to find and purchase content is at Adobe Stock. We continuously strive to enhance the search and offer simple ways to purchase at competitive prices . Regarding the specific question about the commission rate, the commission has always been 33% at both Adobe Stock and Fotolia for subscription downloads. This has not changed since the launch of Adobe Stock. We are always looking for ways to ensure contributors are well compensated both in commissions and through added perks such as the free Creative Cloud subscription plans, free access to Adobe Portfolio, promotion of contributors through social media and Adobe blogs and tutorials and more.
My personal philosophy on this is that credits sales have been declining for several years now as the entire industry has evolved. I rarely see credit sales in my account already. There is a record volume of content available now at multiple agencies and most sites have shifted into a subscription based plan because this is what the customers want. I understand that many long term contributors (myself included) have benefited from the higher priced individual downloads with Fotolia credits in the past. I have found in my personal experience the way to maintain a steady income now is through consistently creating more and better content. Even with the decline of credits sales I have managed to increase my overall stock income year over year by creating and submitting new content on a regular basis.  I think this transition is best compared to the original introduction to microstock. I once sat in on a lecture from a stock photographer who was teaching about stock in general. This was not long after Fotolia had launched. During the talk he started to rant a bit about the absurdity of the microstock concept and that it would never last. I know countless photographers who profited greatly in the past by selling stock with rights-managed licenses for hundreds of dollars per license, the volume of sales was much lower but the sales price was much higher. Then came microstock and  the industry was completely disrupted. While many photographers protested, the reality is that the change was inevitable. What was generally accepted in the past, was not what customers wanted at that time. The industry has continued to change since then. For creatives to find success, we must also continue to change and evolve our business strategy.  What is the best way to do that? I can't answer that in a general statement. I know what works for me but that might be completely different for you. The consistent theme for success since the beginning of photography has been hard work, skill and creativity.


At the moment I do receive quite a few credit sales, good mix of smaller ones and some larger ones.

Ultimately, if all the smaller credit sales still happen in the future (i.e. the customers don't go elsewhere) and they were to licence the images from AS using credits, then we could make more money. You may lose out on some of the larger credit sales but, make extra from the smaller ones that now result in $3.30 compared to only a fews cents for the lower resolution images. Without being able to identify the credit sales in the raw data it's impossible to say whether that would be the case or not.

The only concern is whether the client, who was saving a few $ by buying a lower resolution image would be prepared to pay the higher price of the AS credits. If not, AS may lose the sale altogether as the client goes elsewhere. That wouldn't be good.

Separate question. At SS they have a team that makes deals with enterprise clients that result in higher licence fees. They can make a difference in earnings. Only takes a few $$$ fees to make a positive difference. Do AS do something similar or, plan to?

I emailed you about some random $ amounts that didn't match the AS page and weren't identified as S,M,L, XL credit sales etc. Did you get a chance to look at that? Would these continue after FT has gone?


Adobe Stock / Re: Important Fotolia Announcement
« on: November 06, 2018, 04:22 »
Other than view statistics and the weekly position, what specific feature are you referencing that is available at Fotolia and not Adobe Stock?


I would like a clear, fast navigation. At the moment navigation on the site is a pain in the a....

Once you leave the so called dashboard, which contains nothing but a graph and the portfolio, you are lost on the site. There is no coming back, say from the portfolio to dashboard or indexing or anywhere else.

At least, I would like to have more links in the dropdown right at the top, near my name, visible on all pages.

I spent four hour last night to get used to the interface and I had to bookmark certain pages to be able to come back to them.

This is the worst agency as far as usability concerns and all this was done in more than two years.
How can we expect something better in just a few month?

I prefer Adobe for uploading and submitting but when it comes to looking at data, account activity, FT is better.

The space at the top between "Lifetime Earnings" and "Available Earnings" is dead space at the moment. Things like weekly activity, Weekly Rank and Overall Status could occupy that Space. The text size also seems slightly to big and has to much space around it. That space could easily occupy a dropdown navigation menu to in addition to the other metrics. This would then be available to see/use no matter what page you are on.

The lefthand column used for entering dates for the graphs also takes up way more room than it really needs to. Acres of space around the day and year. The month is also displayed as "November", numerical would give you more space in the main content column with potential for some additional space for a menu on the right if needed.

At the moment, it has the feel of items being oversized in order to fill the page rather than looking to add the additional data / pages to the space that is left. The dashboard is basically two rows (below the header), graph and portfolio. A dashboard to me is something that contains all the key data in one place. An overview. And from there you can visit other pages to flesh out the headline figures / information. Should contain, Daily / Weekly & Monthly overview of sales and work submitted and accepted with your position at the agency. There could be links to additional community information such as a blog, maybe headlines of the latest articles etc. Basically, the hub, the centre of the contributor experience but at the moment..... it's two lines.

These are just thoughts, others will have different ideas. I will add that I do like like the upload and submitting process at AS, it is very good. I'm sure the AS team will get there but they need to get there running shoes on if they only have a year  ;D

Adobe Stock / Re: Important Fotolia Announcement
« on: November 05, 2018, 08:49 »
Can't Log In:


This page isnt working contributor.stock.adobe.com took too long to respond.


Yeah, every time I click on the link, it tries to go to a different place, none of which works.

Same here.  I also attempt to go via a direct link (bookmark) it also fails at the moment. Maybe with IT have been tweaking stuff and it's broken it!

Adobe Stock / Re: Important Fotolia Announcement
« on: November 05, 2018, 08:23 »
Thanks for the update Mat

1. Will out rank be displayed on AS as it is in FT now?

2. With FT we see more higher value sales from credit sales... these tend to be a lot more than the 3.30 max mentioned in the Royalties link below. Will we see an increase in royalties by way of additional Credit Packs being made available to clients?

3. Sort of connected to the above. When DPC was closed, a lot of clients felt they received very poor service and felt badly treated overall. A lot of angry posts in the forums etc at that time. Will Adobe be looking to help them migrate over to AS a bit better this time by providing them similar options as they currently have now.

4. Receiving emails about syncing data. As far as I was aware I was already syncing data with AS. Already submit most of my work via AS portal. Are these just generic requests or do we need to sync again?

5. Will AS continue the the 0.75 conversion of $ credits to UK currency afterwards?

Mostly happy by the prospect of merging but just a bit concerned about the loss of credit earnings from FT.


Thank you for . You can already see your rank in the Adobe Stock Contributor Portal. Click the contributor account link at the top. Your rank is the very last line item on that page.

Credit packs are currently available at Adobe Stock in addition to the subscription options: https://stock.adobe.com/plans#plans-vs-credits

Regarding the migration process, we have a very strong team working hard to make the process as seamless as possible. I anticipate a well organized transition.

If you are receiving an email about syncing. Is it possible you created an alternate account at Fotolia and didn't end up using it? If so, that's like the cause. Regardless, if you are already synced with Adobe Stock you can disregard any notification encouraging you to sync now.

I'm not aware of any changes to currency or conversion at this time. If I hear something I'll be sure to post here in MSG.

Thanks again,


Thanks Mat

1. Sorry, should have been clearer about rank. I meant the Weekly / Overall rank. Will that be migrated over?

2. Thanks for that link.... do each of those credit pack sizes result in different royalties for contributors? Just on the royalties page I linked it says "Credit packs 5 pack-500 pack   $7.99-$9.99  Flat rate of $3.30 for contributor" Not sure if that is an outdated link or whether it is still accurate about the flat rate of $3.00

3. Excellent, it costs far more to gain new clients than it does to keep existing ones.

4. I do have an old adobe user ID from before I submitted work but the emails I've been receiving aren't connected to that old id (it has no contributor status set up on it).

Thanks again

Adobe Stock / Re: Important Fotolia Announcement
« on: November 05, 2018, 07:47 »
Thanks for the update Mat

1. Will out rank be displayed on AS as it is in FT now?

2. With FT we see more higher value sales from credit sales... these tend to be a lot more than the 3.30 max mentioned in the Royalties link below. Will we see an increase in royalties by way of additional Credit Packs being made available to clients?

3. Sort of connected to the above. When DPC was closed, a lot of clients felt they received very poor service and felt badly treated overall. A lot of angry posts in the forums etc at that time. Will Adobe be looking to help them migrate over to AS a bit better this time by providing them similar options as they currently have now.

4. Receiving emails about syncing data. As far as I was aware I was already syncing data with AS. Already submit most of my work via AS portal. Are these just generic requests or do we need to sync again?

5. Will AS continue the the 0.75 conversion of $ credits to UK currency afterwards?

Mostly happy by the prospect of merging but just a bit concerned about the loss of credit earnings from FT.


is there could be a keyword factor because the sales of adobe stock are very low comparison to shutterstock.

Sent from my SM-J200G using Tapatalk

This maybe true for you but not everyone. Shutterstock has been doing very well for me of late but Adobe is always a little ahead, normally by $200-$300 a month.

Different ports will do better at different agencies so everyone will have different experiences in terms of turnover between agencies

Alamy.com / Re: Caution: Don't Question Alamy
« on: October 23, 2018, 12:37 »
Alamy contributor support is second to non. Yes, they do make mistakes at times .... especially when releasing design changes  ;)  ;D but they do listen and correct errors when they're found. I would go as far as to say they are the least likely of all the agencies to ever get petty, alter or manipulate search positioning of images/portfolios. I'd always contact them with a problem first but, I've rarely ever had to. Can't remember the last time, we're talking years ago.

General Stock Discussion / Re: shutterstock earnings question
« on: October 15, 2018, 13:42 »
What are "ODD"s, "SOD"s, & subs? Also - I didn't know you could upload clip packs to ss?

So... thinking of uploading to shutterstock...

Then took a look at a few numbers, did some math, and then noticed a few posts talking about 'spammy' portfolios (i.e., 1000 pictures of a pair of shoes, from 0-360 degrees in 0.3 degree increments, etc)...

If my math is correct, it seems on 'average' right now you'd need to have a portfolio size of about 10,000 images to 'make' about $600/year? Does that sound right? (Of course, I realize there would be outliers on both sides), but that seems to the case?

Any agreements/disagreements?


I have less than 10,000 and even if I took a below average daily stats I would be well over that....in a month. Today, for example, I currently have $211.68. A mix of large clip packs, Enhanced, ODDs and SODs plus Subs.

I'd put good money on my earnings being no where near the top and certainly not an outlier.

Do you submit to SS?

Subs = Subscription
ODD's = On Demand Downloads
SOD's = Single and Other downloads
Clip Pack = a type of footage sale (there are also Cart Sales)

When you look at your earnings page, these are all detailed on the top heading.

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