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Messages - cristianstorto
1
« on: March 20, 2024, 13:30 »
Big amount of negative sales here too.
2
« on: October 13, 2023, 01:07 »
I still got photos in queue starting from 24 days ago.
3
« on: September 13, 2023, 01:04 »
This morning, my disposable income increased by a 3-digit amount but when I check my sales it shows nothing for that amount. I don't do illustrations, so they certainly don't come from the free collection bonus and I haven't received any emails from Adobe. Now, before reporting the incident to customer service, I would like to know if the same thing has happened to anyone else. Thank you all!
4
« on: September 06, 2023, 06:39 »
I'm affected too, it seems many if not any contributors are involved
Last time this happened didn't get paid til following month.
Really? Never heard the story. So no payment until next month? It's scary...
https://www.microstockgroup.com/shutterstock-com/anyone-get-paid-from-shutterstock-yet/
But the earnings weren't added back to the balance like this time. So it was a bit different.
Anyway, looking at my balance today, it seems back to normal now.
Same to me, august earnings are not in unpaid earnings anymore
5
« on: September 05, 2023, 15:09 »
do you remember when did it last time happen ?
Last December, but not everyone was affected
6
« on: September 05, 2023, 13:00 »
On my account the payment of august just added to my unpaid earnings some minutes ago.
So it seems to be problem with their payment system... we will see :-)
Same here, unpaid earning now shows the august sales again.
7
« on: August 13, 2023, 00:13 »
Same here
8
« on: May 03, 2023, 03:44 »
Hey, I didn't want to make a new thread because of this. Anyone having problems with their earning summery missing sales?
Since this morning the amount of this month's earnings on the earning summery page and the unpaid earnings in the upper right corner on my dashboard show a different amount by around $60.
I thought the missing sale(s) would show up eventually, but it's been a while now and new sales keep dribbling in, but nothing to make up for the missing amount.
I also had around $20 more than what the sales states, I thought it was the contributor fund, but nothing is shown there.
9
« on: March 02, 2023, 05:45 »
Lol. Why my payout button is non active? I can't get payout for some reasons
They are likely reworking their payment processing systems. I already got the payment in Euro, which I issued 1.5 days ago - which is highly unusual and indicates that they are processing the non-USD payments right now. According to the email, from March 3rd all payments will be in USD, so I would expect the payout button to come back tomorrow 
Same here, got my payment in just 1 day
10
« on: February 22, 2023, 05:01 »
So starting from March, an "old" 0,99 commission will be a $ 0.99 one?
Because in this case the cut would be even worst.
11
« on: September 16, 2022, 00:48 »
I received the payment today.
Same here.
12
« on: September 15, 2022, 06:17 »
Hello everyone, this morning I received the payment from Canva, however the PayPal transaction is pending and the resolution center is not working at the moment.
Has anyone had the same problem?
Thank you!
13
« on: March 16, 2022, 11:38 »
Mine were reviewed and rejected for these reasons:
Editorial: Uploads to the Creative or Creative Unreleased collection will be rejected if they are News, Sport, Entertainment or Event Coverage. If you wish to upload such images, you will first need to apply to Getty Images to become an Editorial contributor for that site. Please note that Editorial Photo contracts are generally only offered to working photo-journalists.
Commercial: The content in this file is not suitable for our broad Royalty Free license, or depicts sensitive or newsworthy subject matter. We have decided not to accept this file - future uploads of similar content will also be rejected
14
« on: March 10, 2022, 05:43 »
Same here. Not a big seller, but always had a couple of dl per day.
15
« on: February 28, 2022, 04:22 »
You should be banned.
16
« on: February 28, 2022, 01:30 »
Can anyone tell me why despite the 7 downloads, no commission was credited to me?
I know about the revenue sharing program, but these downloads don't appear among those.
17
« on: December 10, 2021, 00:46 »
I requested my payment (PayPal) December 1 and received it earlier today (Dec 9th). If you still didn't receive yours, are you sure your tax information is current?
Payment has been made overnight (Italian night  ), it was just a delay as Mat states.
18
« on: December 09, 2021, 15:31 »
Payment generally takes 4/5 days. I've been on hold for 11 days now and still nothing. Support says they have a lot of requests to handle, so I was wondering if others are having the same problem.
In the month of Christmas it is a pity that they are all late with their payments.
The typical payment timeline is 7-10 business days. It can sometimes a bit longer during the first of the month as there are many requests to process. Thanks for your patience.
-Mat Hayward
Thank you Mat.
19
« on: December 09, 2021, 14:29 »
Payment generally takes 4/5 days. I've been on hold for 11 days now and still nothing. Support says they have a lot of requests to handle, so I was wondering if others are having the same problem.
In the month of Christmas it is a pity that they are all late with their payments.
20
« on: December 09, 2021, 14:26 »
Not yet...
21
« on: October 26, 2021, 23:43 »
I've received my payment on October 21
22
« on: October 19, 2021, 13:01 »
Hi, do someone else is having problem with video upload?
I can see in the FTP client that the file was succesfully uploaded but then, after hours, it doesn't shows in my "new" files section.
Thank you!
I've been made aware that there was an issue with video uploads as is described in this thread. I'm told the issue has now been resolved. Please re-upload any videos that did not appear after your previous upload. Let me know if any issues persist. We are very sorry for the inconvenience. Your patience is greatly appreciated.
Mat Hayward
Thanks Mat!
23
« on: October 17, 2021, 12:09 »
Hi, do someone else is having problem with video upload?
I can see in the FTP client that the file was succesfully uploaded but then, after hours, it doesn't shows in my "new" files section.
Thank you! I have the same problem - uploaded 19 new videos via sFtp and 0/19 apperead in my "new" tab at the contributor site so far.
Will check this later again, maybe it takes a while...
Still 0 after 24h here
24
« on: October 16, 2021, 12:08 »
Hi, do someone else is having problem with video upload?
I can see in the FTP client that the file was succesfully uploaded but then, after hours, it doesn't shows in my "new" files section.
Thank you!
25
« on: July 01, 2021, 04:53 »
Hi Mat, are the batches of each individual user examined or is the review done by file number?
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