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iStockPhoto.com / Someone stole my money while I unsuccessfully reset EPS passwords
« on: May 19, 2022, 02:17 »
Hi,
I have had a problem accessing the EPS iStock site for over a year now, while everything was OK with qHero. I contacted the support three times, so that I simply cannot access my account even after resetting the password. After their answers and long waits, usually after a few reset the password would work, and I would be able to access.
However, since iStock has fallen to very low branches and my payouts have shifted to 3-4 months instead of every month, I havent noticed that my payments havent arrived with iStock for a while now.
A few days ago, I decided to see again what this is about and what is happening with iStock. Again an access problem, again a few restarts of my password and finally I manage to access and I see that in the meantime I had 3 payouts of about $ 550 in total, however I didn't get any. I check the PayPal registered account and see that it has been replaced with [email protected].
I returned my PayPal address and I received a change notification in the mail: Your Getty Images contributor account has been updated. That has never occurred to me before. How is it possible that someone changed my payment details without receiving notification!? (PayPal mail is not the same as profile mail). What is interesting in the notification mail that arrived are my 2 addresses. Account mail, PayPal mail, and PayPal mail [email protected] )
I contacted support of course. They immediately asked me if I could access and if they could they would forward me to the payment department. I've been waiting for about ten days for someone to contact me. Of course, I doubt that someone will return the stolen money to me and that they will make sure that at least that account is blocked, etc.
I am convinced that the mistake was not up to me, but that their system was hacked. I have been working for 14 years in an IT company that makes websites and applications, I know very well what security is and this is the first time this has happened to me. I have 2 autotentification factors at my home e-mail address (password and code on the phone number) and it is impossible that someone reset my passwords with my e-mail address and accessed the EPS account.
I'm thinking of leaving iStock, it just made me very nervous that the money I got from them didn't pay off. Of the 11 agency sites where I upload, only Pond 5 and Vecteezy are worse.
I have had a problem accessing the EPS iStock site for over a year now, while everything was OK with qHero. I contacted the support three times, so that I simply cannot access my account even after resetting the password. After their answers and long waits, usually after a few reset the password would work, and I would be able to access.
However, since iStock has fallen to very low branches and my payouts have shifted to 3-4 months instead of every month, I havent noticed that my payments havent arrived with iStock for a while now.
A few days ago, I decided to see again what this is about and what is happening with iStock. Again an access problem, again a few restarts of my password and finally I manage to access and I see that in the meantime I had 3 payouts of about $ 550 in total, however I didn't get any. I check the PayPal registered account and see that it has been replaced with [email protected].
I returned my PayPal address and I received a change notification in the mail: Your Getty Images contributor account has been updated. That has never occurred to me before. How is it possible that someone changed my payment details without receiving notification!? (PayPal mail is not the same as profile mail). What is interesting in the notification mail that arrived are my 2 addresses. Account mail, PayPal mail, and PayPal mail [email protected] )
I contacted support of course. They immediately asked me if I could access and if they could they would forward me to the payment department. I've been waiting for about ten days for someone to contact me. Of course, I doubt that someone will return the stolen money to me and that they will make sure that at least that account is blocked, etc.
I am convinced that the mistake was not up to me, but that their system was hacked. I have been working for 14 years in an IT company that makes websites and applications, I know very well what security is and this is the first time this has happened to me. I have 2 autotentification factors at my home e-mail address (password and code on the phone number) and it is impossible that someone reset my passwords with my e-mail address and accessed the EPS account.
I'm thinking of leaving iStock, it just made me very nervous that the money I got from them didn't pay off. Of the 11 agency sites where I upload, only Pond 5 and Vecteezy are worse.