I used to get payouts every month for years in a row... This year, 2 months have passed and I'm still halfway to payout! It's about 25% of the usual performance!
New images sit there forever to be reviewed... I mean really, is 123RF agonizing before a certain death? Or are there some search algorithm "issues" going on?

 
Just sent this through iStock contact form. Anyone having the same problem?!

"Hello,
I was promped to change my password due to system changes. I clicked the "lost my password" link, received the email and clicked the "Reset your password now" button.
Problem is that my previous 6 character password that I have been using forever and that is recorded in my browser so that I don't have to type it everytime, is not being recognized by the site as my old password. It says:

"Errors were encountered:
The old password you entered does not match your account information.
Please fix all errors to continue."

Needless to say that I find it a little odd the system asking me for my old password, having I pressed the "lost my password" link in the first place...

Please tell me what to do.

[...]"

edit: edited to attach print screen

Almost 3 weeks ago I had some difficulties in uploading by FTP (I use Dreamweaver FTP tools). The thumbnails didn't appear and I thought that the system hadn't yet had the time to assimilate the images. I didn't wait for them to show and blindly edited categories backed up with the photo descriptions. One day later, the thumbnails were still missing.

Surprisingly, the images got accepted but all I was seeing in my port was blank squares saying "image not available".

Searching for the images, they did not appear is search results. Then, I wrote to support and they replied that they were having some server issues and that my thumbnails would soon be visible, which they did some days later. The problem is that by then, my images were already buried under hundreds of new ones, with very small chances to be found in searches again...

Last week I uploaded a new batch, this time avoiding FTP. I've chosen the HTML forms, and, guess what,... no thumbnails again, only "image not available"... I'm going to delete them.
I have just tried to upload one image a few minutes ago. The problem remains.

What I'm finding very strange is that I don't see anyone else complaining about this. Not here, not in BS forums.

Maybe I should contact support again, but as they have confirmed me the first time that they were having server problems, I'm waiting for them fix them!...
But isn't 3 weeks a little too long? And why don't they announce something about this?!

Or is this just happening to me? what's your experience?

Thanks in advance for your responses.
Carlos

Hello all,

Please can you check if you can load Shutterstock site in your browser?
For me it seems to be down as it doesn't load...

Thank you