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Messages - MatHayward
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951
« on: November 06, 2018, 11:40 »
Thanks very much for the feedback everyone. It has been a very busy 24 hours. I'm going to answer each question asked here but would like to give one small reminder before I dive in....
As you know, I am a fan of the Microstock Group forum and appreciate all but one of you and your feedback (just kidding, I appreciate you all!). Unfortunately, I simply cannot provide customer service through the MSG private message system. If you have a question for me that needs to be asked outside the forum I am happy to help however I request you ask through the Adobe Stock Contributor Portal "contact us" link. Feel free to put my name in the subject so it's guaranteed to get to me and please remind me that we know each other through this forum so I can give you priority service.
Thank you!
-Mat
952
« on: November 05, 2018, 20:30 »
Mat
Using the Adobe Stock Contributor portal, we can edit keywords and titles on approved content.
But it is not easy to reach a specific file for editing it, because there is no search tool.
It will be very helpful for the contributors to have a search tool which will work with the Adobe Stock file ID, so please include this feature in the next website update
George
George, I totally agree. This request has been made to the development team and I promise you I bring it up often to keep it top of mind.
Thanks for ,
Mat
The most important thing from fotolia website was the search base on downloads and newest, please make that a priority before cut fotolia any of its capabilities, these are very helpful for contributors and buyers, if necessary please extend fotolia doom day, till your hi-tech team has those features on AS.
i believe all contributors and buyers will agree with me.
Regards.
Joe
Thanks for the feedback Joe. You can already search by date or downloads in the Portfolio section of your Contributor Portal Dashboard. The filter is on the far right side of the dashboard page. -Mat
953
« on: November 05, 2018, 20:27 »
Apparently, I've been merged since last year and making sales - but when I signed in today - ALL of my files were rejected in Adobe. WTH?
If your files are online at Fotolia they are online at Adobe Stock. You may have multiple accounts. Send a ticket to support and we'll take a look for you. -Mat
954
« on: November 05, 2018, 20:25 »
Matt, if we're at a specific rank, will we able to move up to the next rank if the download criteria is met for the next rank like in Fotolia?
Yes.
955
« on: November 05, 2018, 18:51 »
Mat, some suggestions for improving the Adobe Stock Contributor portal:
- for displaying my own portfolio I would prefer a list view as on Fotolia ("My files"), showing columns for date uploaded, views, sales and total earnings per file (the latter is not available on Fotolia but would be great to have).
- On dashboard and Insights, the graph on top shows data for weeks. I would much prefer to see months instead. Possibly that could be made configurable, so that everybody can choose what they want to see. Also, exact numbers are missing on the graph for downloads and earnings per data point (could be done as a mouseover).
- While Insights allows to select any timeframe for statistics, you always need multiple clicks to get any result. Would it be possible to display some useful numbers (e.g. downloads and earnings for the current day, current week and current month) as default on the page? Or make that configurable also.
- You do support making our own collections, but they are lacking some basic functionality, like displaying statistics (number of downloads and total earnings per collection). Also, adding files to collections doesn't really work well without a search function within the list of own files.
While some of these are not available on Fotolia, it would be great to see them implemented.
Thanks!
Thank you for the excellent suggestions. I am sharing with the development team. -Mat
956
« on: November 05, 2018, 17:48 »
Hi Matt,
I use my Fotolia account to occasionally purchase licenses as well for projects (web developer). Can you tell us if our purchased license history will show in Adobe? Currently it does not.
As well, I can license content through my Fotolia account without buying a monthly plan and just do one-off purchases using my earnings balance. Will this be included in the future at Adobe or will I have to open a separate buyer account?
@farbled, I am not sure about your first question. I'm asking the team and will get back to you asap. Regarding purchasing content with your commissions via Adobe Stock, no that is not possible at this time. You will need to create a customer account through stock.adobe.com. Kind regards, Mat Hayward
957
« on: November 05, 2018, 17:24 »
I hope there's going to be some serious development of the Adobe stock site. At the moment I think the Fotolia site is far superior to the very simplistic Adobe site. Fotolia has a lot of features I like a lot, whereas Adobe stock is boring to use and has almost no useful features.
We are working hard to continue developing the Adobe Stock Contributor Portal. I expect to continue to see many new and exciting features in the months to come. Other than view statistics and the weekly position, what specific feature are you referencing that is available at Fotolia and not Adobe Stock? -Mat
958
« on: November 05, 2018, 17:22 »
The keywording Adobe tool needs to include copy and paste of blocks of keywords (Preferably in a box field). Right now it is one by one which is slow and painful. Fotolia has this before upload and this needs to be implemented before and after upload to streamline contributor file preparation and maintenance. Thank you!
This feature is in place already. When looking at the individual keyword boxes look just above the top box and click the link that says "paste keywords." That opens the main keyword box you are looking for. -Mat
959
« on: November 05, 2018, 17:20 »
MatHayward i send mail to support contributor but no response
We are very busy today. I promise we will get back to you as soon as possible. Thank you for your patience. -Mat
960
« on: November 05, 2018, 16:36 »
On some reson I dont want my real name on ___________myportfolio.com page
"https://XY.myportfolio.com"
How can I solve this problem?
Whay we can not use our "nick" contributor name?
You can use a custom URL. Click the settings tab where you will see the option to either purchase a domain name or use one you already own. -Mat
961
« on: November 05, 2018, 15:12 »
Mat
Using the Adobe Stock Contributor portal, we can edit keywords and titles on approved content.
But it is not easy to reach a specific file for editing it, because there is no search tool.
It will be very helpful for the contributors to have a search tool which will work with the Adobe Stock file ID, so please include this feature in the next website update
George
George, I totally agree. This request has been made to the development team and I promise you I bring it up often to keep it top of mind. Thanks for the feedback, Mat
962
« on: November 05, 2018, 15:00 »
If I hit "snyc my account" and take me to ASC page, with all my photos, LIFETIME EARNINGS, AVAILABLE EARNINGS, My Statistics grapf ect., same like on FL_page,
I think, that it is it...I done
Yes or No
What about indexing?
However, the ASC site is much less useful than the FL contributor page _ for now I hope...
Yes. It sounds like you have successfully synced. -Mat
963
« on: November 05, 2018, 14:59 »
fotolia didn t send 1042-s tax form to contributors - so we used tool statistics with withholding tax amount for each year (plus cradits earned in us) - to get back our money from iris - is this "tool statistic" available on AS - if not - will AS start to send us 1042 tax form for each year like ALL other stock sites
Yes, these statistics are available in the Insights tab. -Mat
964
« on: November 05, 2018, 14:58 »
I have synced and cant find my pictures, no portfolio, nothing? I did sync some time back when they first merged!
Funny according to Adobe now I have zero images, zero sales and zero uploads and zero portfolio. Somethings gone wrong I recon!
You can only sync one time (the first time) so if you had already done so then what you just did was create a new account with a different Adobe ID. Please send a ticket to support and we can delete that account for you. -Mat
965
« on: November 05, 2018, 13:49 »
mathayward, why when i enter mu login fotolia this message appear The selected account is already used.
That is an indication you have already synced your account. You should be able to log into the Adobe Stock Contributor Portal using your Adobe ID and your Adobe password.
-Mat
but i don't synced my account
Please contact Adobe Stock support and we will look into this for you. To contact support click the "contact us" link found at the bottom of the portal. If you don't have access at all to the portal you can email [email protected]
Thank you,
Mat
966
« on: November 05, 2018, 13:43 »
mathayward, why when i enter mu login fotolia this message appear The selected account is already used.
That is an indication you have already synced your account. You should be able to log into the Adobe Stock Contributor Portal using your Adobe ID and your Adobe password. -Mat
967
« on: November 05, 2018, 11:56 »
I'm getting a 'sync your account now' banner across the top of my Fotolia page with information and a link to 'sync my account'. I'm pretty sure I did this some time back, and can login on the Adobe stock page, so I guess I can ignore this?
Is this just coming up on everyone's page or does it mean that something isn't actually linked?
I echo the others with regard to the interface and weekly position. The weekly rank gives something to focus on and improve, which is great in an industry that often leaves you feeling demotivated.
Yes, I believe the Fotolia message is universal for all accounts. If you have already synced, you can disregard. We will be adding the overall/weekly position stat to the Adobe Stock Contributor portal as soon as possible. -Mat
968
« on: November 05, 2018, 11:55 »
Thanks for the update Mat
1. Will out rank be displayed on AS as it is in FT now?
2. With FT we see more higher value sales from credit sales... these tend to be a lot more than the 3.30 max mentioned in the Royalties link below. Will we see an increase in royalties by way of additional Credit Packs being made available to clients?
https://helpx.adobe.com/stock/contributor/help/royalty-details.html
3. Sort of connected to the above. When DPC was closed, a lot of clients felt they received very poor service and felt badly treated overall. A lot of angry posts in the forums etc at that time. Will Adobe be looking to help them migrate over to AS a bit better this time by providing them similar options as they currently have now.
4. Receiving emails about syncing data. As far as I was aware I was already syncing data with AS. Already submit most of my work via AS portal. Are these just generic requests or do we need to sync again?
5. Will AS continue the the 0.75 conversion of $ credits to UK currency afterwards?
Mostly happy by the prospect of merging but just a bit concerned about the loss of credit earnings from FT.
Thanks
Thank you for . You can already see your rank in the Adobe Stock Contributor Portal. Click the contributor account link at the top. Your rank is the very last line item on that page.
Credit packs are currently available at Adobe Stock in addition to the subscription options: https://stock.adobe.com/plans#plans-vs-credits
Regarding the migration process, we have a very strong team working hard to make the process as seamless as possible. I anticipate a well organized transition.
If you are receiving an email about syncing. Is it possible you created an alternate account at Fotolia and didn't end up using it? If so, that's like the cause. Regardless, if you are already synced with Adobe Stock you can disregard any notification encouraging you to sync now.
I'm not aware of any changes to currency or conversion at this time. If I hear something I'll be sure to post here in MSG.
Thanks again,
Mat
Thanks Mat
1. Sorry, should have been clearer about rank. I meant the Weekly / Overall rank. Will that be migrated over?
2. Thanks for that link.... do each of those credit pack sizes result in different royalties for contributors? Just on the royalties page I linked it says "Credit packs 5 pack-500 pack $7.99-$9.99 Flat rate of $3.30 for contributor" Not sure if that is an outdated link or whether it is still accurate about the flat rate of $3.00
3. Excellent, it costs far more to gain new clients than it does to keep existing ones.
4. I do have an old adobe user ID from before I submitted work but the emails I've been receiving aren't connected to that old id (it has no contributor status set up on it).
Thanks again
1.) The weekly/overall position feature will be added to the contributor portal sometime in the months to come. It will definitely be in place before Fotolia is closed. 2.)I am not aware of other payment options for credit pack standard license purchases for core content at this time. 3.) Yes, very true. 4.) That likely explains the emails you are getting. You can email me offline ( [email protected]) and I can fix that for you so you don't receive emails for your inactive account any longer . -Mat
969
« on: November 05, 2018, 11:47 »
The contributor portal is back up and running. Thank you for your patience!
-Mat
970
« on: November 05, 2018, 11:45 »
Thank you for your patience everyone. The contributor portal is back up and running.
-Mat
971
« on: November 05, 2018, 08:05 »
Thanks for the update Mat
1. Will out rank be displayed on AS as it is in FT now?
2. With FT we see more higher value sales from credit sales... these tend to be a lot more than the 3.30 max mentioned in the Royalties link below. Will we see an increase in royalties by way of additional Credit Packs being made available to clients?
https://helpx.adobe.com/stock/contributor/help/royalty-details.html
3. Sort of connected to the above. When DPC was closed, a lot of clients felt they received very poor service and felt badly treated overall. A lot of angry posts in the forums etc at that time. Will Adobe be looking to help them migrate over to AS a bit better this time by providing them similar options as they currently have now.
4. Receiving emails about syncing data. As far as I was aware I was already syncing data with AS. Already submit most of my work via AS portal. Are these just generic requests or do we need to sync again?
5. Will AS continue the the 0.75 conversion of $ credits to UK currency afterwards?
Mostly happy by the prospect of merging but just a bit concerned about the loss of credit earnings from FT.
Thanks
Thank you for your feedback. You can already see your rank in the Adobe Stock Contributor Portal. Click the contributor account link at the top. Your rank is the very last line item on that page. Credit packs are currently available at Adobe Stock in addition to the subscription options: https://stock.adobe.com/plans#plans-vs-creditsRegarding the migration process, we have a very strong team working hard to make the process as seamless as possible. I anticipate a well organized transition. If you are receiving an email about syncing. Is it possible you created an alternate account at Fotolia and didn't end up using it? If so, that's like the cause. Regardless, if you are already synced with Adobe Stock you can disregard any notification encouraging you to sync now. I'm not aware of any changes to currency or conversion at this time. If I hear something I'll be sure to post here in MSG. Thanks again, Mat
972
« on: November 05, 2018, 07:57 »
What will happen to our ranks?
You will retain your rank. The rank determines the royalties for Fotolia credit sales and the minimum payout for large subscription packs on Adobe Stock.
-Mat
Thank you.
Fotolia credit sales will no longer exist after November 2019, right?
Will we still retain our ranks after that for minimum payout determination of large subscription packs on Adobe Stock?
Yes, that is correct. A year from today Fotolia will be closed to customers and contributors. Yes, you will retain your rank to determine the minimum subscription commission amount. -Mat
973
« on: November 05, 2018, 07:22 »
Hi Mat,
some questions:
1) No FTP on Adobe for photos?
https://helpx.adobe.com/stock/contributor/help/uploading-content.html
2) Why is Adobe in my local language? I want to use it in English, no matter where I am at the moment
Thanks
You can upload photos via ftp. Click the upload icon in the upper right corner of the portal. Under the blue upload circle is a link that says "learn more." Click that to view your ftp login information. You can change the language displayed by scrolling to the very bottom of the portal. The lower left link allows you to change the region and language displayed for that login session. -Mat
974
« on: November 05, 2018, 07:18 »
What will happen to our ranks?
You will retain your rank. The rank determines the royalties for Fotolia credit sales and the minimum payout for large subscription packs on Adobe Stock. -Mat
975
« on: November 05, 2018, 07:03 »
Hello everyone, I have important news to share with you. One year from today on November 5, 2019 Fotolia will close. What does this mean for you? If you have already synced your Fotolia account with Adobe Stock then you are all set. No additional action is required on your part. If you have not synced your Fotolia account with the Adobe Stock Contributor portal, now is the time to do so. Go to https://contributor.stock.adobe.com and create or sign in with your Adobe ID. You will be asked if you are a Fotolia contributor and then prompted to sync your account. Beginning February 5 contributors will not be able to submit new content through Fotolia. All new uploads must happen via Adobe Stock starting on that date. You will however still be able to access Fotolia with your login credentials to view your sales history, the tax center and to submit payment requests should you prefer to do so up until November 5. After that, there will be no access to Fotolia in any capacity. Your content will still be online at Fotolia up until November 5 so customers can continue to purchase licenses to use your work through Fotolia. As always, any commissions earned through Fotolia sales will be paid immediately into your Adobe Stock Contributor account. You will find additional information including how to sync your account here: https://helpx.adobe.com/stock/contributor/help/contributor-fotolia.htmlThere are many advantages to using the Adobe Stock Contributor portal. You can edit keywords and titles on approved content. Free access to Adobe Portfolio where you can share custom collections created in the Adobe Stock Contributor portal along with your non-stock work, Adobe sensei generated auto keywords, auto title and auto categories to streamline your indexing process, contributors outside the US paid in USD can receive payments through Payoneer, top 10 contributors of the week displayed to show you what type of content is in demand from customers in real time, Creative Cloud members can upload to Adobe Stock through Lightroom Classic, Adobe Bridge and Premiere Pro CC. There are many new and exciting features being developed. Migrating everyone to one site will allow us to focus more on Adobe Stock development to provide these new features faster than ever. Im sure you have many questions. I will be checking the forum frequently and will do my best to answer them in as timely a manner as possible. Kind regards, Mat Hayward
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