MicrostockGroup
Agency Based Discussion => Shutterstock.com => Topic started by: grace on October 10, 2017, 05:23
-
Hi everyone,i'm just wonder anyone facing shutterstock refund,video or photos?thanks
-
Never had one in seven years...only site I can say that for
-
I've been with SS since 2004 (with a hiatus 2008-11 while exclusive with iStock) and I've never had a refund. That could be because they never give the buyer a refund or because they eat the cost. Either way, other agencies could behave that way but they don't.
I think most of the other agencies I've contributed to have charged me for refunds - of those who haven't, like Pond5, GL Stock and StockFresh, sales haven't amounted to much either, so it's not really a fair comparison to the higher volume sites.
One site (that I'm no longer with) charged me a refund when my account was closed! When I returned to 123rf in 2011 after my exclusive stint, I had a negative balance. They explained they'd done an audit of some earlier sales records and the refund was a result.
Contrast that with SS, who had a payment for extended licenses that should have been purchased (but weren't) who contacted me in 2010 while my account was inactive to pay me the money I was owed.
-
I'll cry a river over a sub refund :'(
-
Might be a sod for 70$ plus :o
-
just saw my apps it shown -0.33 on SS, but after few min it add 0.33 ...what happpend?
-
we had a good sale, but now it is gone too (about $50)... :( first time we had a refund
-
I think it's a glitch and not a refund, as I'm pretty sure Shutterstock absorb all refund costs, unless they think that you may be personally involved in a scam of some sort, and then they will freeze your account to investigate.
I had 3 sales showing for today a few minutes ago, then 0, then 3 again and now 0. I'm sure it will settle down when whatever is going on is fixed.
-
Noticing the same too... it vanished and appeared back. Another glitch from SS.
-
No sales in the last 3 hours ... An issue ?
-
No sales in the last 3 hours ... An issue ?
What?? An issue on SS? I'm SHOCKED.
-
No sales in the last 3 hours ... An issue ?
I'm seeing things on the map, but when I try to view sales it fluctuates between 1 or 9 - neither of which are correct, so I guess they will fix it eventually.
I checked the SS forums and it looks to be a widespread issue.
-
Technology company. Ha ha.
-
Never had a refund on SS. On DT, DP, 123 and of course iStock, yes, but so far never on SS.
-
I'm seeing things on the map, but when I try to view sales it fluctuates between 1 or 9 - neither of which are correct, so I guess they will fix it eventually.
I checked the SS forums and it looks to be a widespread issue.
The same here. I have several subs and one Sod. They come and go... come and go ...come and go. :o
-
Presumably there are different servers providing the data we see and they aren't completely in synch with each other.
-
It's been like that the whole day, every page refresh changes earnings back and forth.
-
It's been like that the whole day, every page refresh changes earnings back and forth.
Yes, the whole day, and after this started I had no new sales or I can't see them.