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Author Topic: Customer refund  (Read 3278 times)

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« on: October 10, 2017, 05:23 »
0
Hi everyone,i'm just wonder anyone facing shutterstock refund,video or photos?thanks


« Reply #1 on: October 10, 2017, 05:45 »
+1
Never had one in seven years...only site I can say that for
« Last Edit: October 10, 2017, 05:51 by Pauws99 »

« Reply #2 on: October 10, 2017, 10:02 »
+3
I've been with SS since 2004 (with a hiatus 2008-11 while exclusive with iStock) and I've never had a refund. That could be because they never give the buyer a refund or because they eat the cost. Either way, other agencies could behave that way but they don't.

I think most of the other agencies I've contributed to have charged me for refunds - of those who haven't, like Pond5, GL Stock and StockFresh, sales haven't amounted to much either, so it's not really a fair comparison to the higher volume sites.

One site (that I'm no longer with) charged me a refund when my account was closed! When I returned to 123rf in 2011 after my exclusive stint, I had a negative balance. They explained they'd done an audit of some earlier sales records and the refund was a result.

Contrast that with SS, who had a payment for extended licenses that should have been purchased (but weren't) who contacted me in 2010 while my account was inactive to pay me the money I was owed.

Brasilnut

  • Author of the Brutally Honest Guide to Microstock
« Reply #3 on: October 10, 2017, 10:10 »
0
I'll cry a river over a sub refund  :'(

« Reply #4 on: October 10, 2017, 12:20 »
0
Might be a sod for 70$ plus  :o

« Reply #5 on: February 05, 2018, 22:31 »
0
just saw my apps it shown -0.33 on SS, but after few min it add 0.33 ...what happpend?
« Last Edit: February 05, 2018, 23:01 by grace »

« Reply #6 on: February 06, 2018, 02:46 »
0
we had a good sale, but now it is gone too (about $50)...  :( first time we had a refund

« Reply #7 on: February 06, 2018, 02:50 »
+1
I think it's a glitch and not a refund, as I'm pretty sure Shutterstock absorb all refund costs, unless they think that you may be personally involved in a scam of some sort, and then they will freeze your account to investigate.

I had 3 sales showing for today a few minutes ago, then 0, then 3 again and now 0. I'm sure it will settle down when whatever is going on is fixed.


« Reply #8 on: February 06, 2018, 03:02 »
+1
Noticing the same too... it vanished and appeared back. Another glitch from SS.

« Reply #9 on: February 06, 2018, 08:18 »
0
No sales in the last 3 hours ... An issue ?

« Reply #10 on: February 06, 2018, 08:24 »
0
No sales in the last 3 hours ... An issue ?

What?? An issue on SS? I'm SHOCKED.

« Reply #11 on: February 06, 2018, 08:49 »
0
No sales in the last 3 hours ... An issue ?

I'm seeing things on the map, but when I try to view sales it fluctuates between 1 or 9 - neither of which are correct, so I guess they will fix it eventually.

I checked the SS forums and it looks to be a widespread issue.

Shelma1

« Reply #12 on: February 06, 2018, 09:08 »
+1
Technology company. Ha ha.

« Reply #13 on: February 06, 2018, 09:10 »
0
Never had a refund on SS.  On DT, DP, 123 and of course iStock, yes, but so far never on SS.

« Reply #14 on: February 06, 2018, 09:51 »
0



I'm seeing things on the map, but when I try to view sales it fluctuates between 1 or 9 - neither of which are correct, so I guess they will fix it eventually.

I checked the SS forums and it looks to be a widespread issue.

The same here. I have several subs and one Sod. They come and go... come and go ...come and go. :o

« Reply #15 on: February 06, 2018, 10:14 »
0
Presumably there are different servers providing the data we see and they aren't completely in synch with each other.

« Reply #16 on: February 06, 2018, 10:30 »
0
It's been like that the whole day, every page refresh changes earnings back and forth.


« Reply #17 on: February 06, 2018, 11:48 »
0
It's been like that the whole day, every page refresh changes earnings back and forth.
Yes, the whole day, and after this started I had no new sales or I can't see them.


 

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