pancakes

MicrostockGroup Sponsors


Author Topic: Customer refund  (Read 536 times)

0 Members and 1 Guest are viewing this topic.

« on: October 10, 2017, 05:23 »
0
Hi everyone,i'm just wonder anyone facing shutterstock refund,video or photos?thanks


« Reply #1 on: October 10, 2017, 05:45 »
+1
Never had one in seven years...only site I can say that for
« Last Edit: October 10, 2017, 05:51 by Pauws99 »

« Reply #2 on: October 10, 2017, 10:02 »
+2
I've been with SS since 2004 (with a hiatus 2008-11 while exclusive with iStock) and I've never had a refund. That could be because they never give the buyer a refund or because they eat the cost. Either way, other agencies could behave that way but they don't.

I think most of the other agencies I've contributed to have charged me for refunds - of those who haven't, like Pond5, GL Stock and StockFresh, sales haven't amounted to much either, so it's not really a fair comparison to the higher volume sites.

One site (that I'm no longer with) charged me a refund when my account was closed! When I returned to 123rf in 2011 after my exclusive stint, I had a negative balance. They explained they'd done an audit of some earlier sales records and the refund was a result.

Contrast that with SS, who had a payment for extended licenses that should have been purchased (but weren't) who contacted me in 2010 while my account was inactive to pay me the money I was owed.

Brasilnut

  • Author of the Brutally Honest Guide to Microstock
« Reply #3 on: October 10, 2017, 10:10 »
0
I'll cry a river over a sub refund  :'(

« Reply #4 on: October 10, 2017, 12:20 »
0
Might be a sod for 70$ plus  :o


 

Related Topics

  Subject / Started by Replies Last post
54 Replies
15527 Views
Last post February 17, 2009, 04:34
by Microbius
8 Replies
1934 Views
Last post February 25, 2014, 12:05
by MichaelJayFoto
6 Replies
1266 Views
Last post November 22, 2014, 04:53
by Sammy the Cat
2 Replies
889 Views
Last post April 17, 2016, 04:12
by Stephan
1 Replies
481 Views
Last post September 18, 2017, 06:01
by increasingdifficulty

Sponsors

Microstock Poll Results

Sponsors