I tried to upload some video clips to SS but they have never shown up. It was also very slow to upload. The files were big and over 1G.

They are all in P5 so I assume it was not a problem with my connection or speed.

What could be the issues? Thanks!

Yes it' a problem right now, try to follow these topics

http://submit.shutterstock.com/forum/viewtopic.php?t=149649

http://submit.shutterstock.com/forum/viewtopic.php?t=149069

Thank you so much!

Occasionally, I can ftp one footage, but more often I can't.

The review is slower too, right?

Fingers crossed reviews are fair and not the wild west. Waiting for about a week now.

I always heard Limit was 2GB. could be wrong.

Apologies for my previous  off topic comment. Wrong thread.

No problem. Just I really wish to know why I cannot upload.

I still cannot upload anything around 1G or bigger.

Is there a file size limit?

That sounds right. I too had the same issue. I recoded to a slightly lesser file to make the clip <1G and it uploaded fine. The thing is it won't tell you you have gone astray.

That's about right, I cannot get anything even below 1G.

However, occasionally I was able too.

I have never used SS forum. I'd rather be working instead of venting.  Very frustrating.

For me it has always been anything over 300mb will fail at some point between 300-400mb uploading. These same files upload fine to all other agencies.

I have contacted support multiple times, with no resolution. This has been going on for a year or more.

Frustrating to say the least.

I keep having the same problem. Need to reupload many times before it actually gets there.

around 4 mbps, it is usually ok, but this week has been really difficult. no problems on other sites.

Nope. I found an error message this morning. The upload failed, indeed.

Sent from my SM-N910T using Tapatalk

They have been having an issue with large (>500mb) FTP uploads for some time now - it was discussed in the old forum.  I don't know if the discussion was copied through to the new one though.

It�s true, my problems are usually with 4k files.

I am sure that is a solvable problem, most of my work going forward will be 4k.

I have to bring up this topic again, as I have no clue what's going on. Everything was fine until Monday. Now I am unable to set up a proper connection to the ss server.

I always receive the following messages:

Status: Insecure server, it does not support FTP over TLS (in black)
Command: my username (in blue)
Response: 331 Password required for my username (in green)
Command: PASS ***************** (in blue)
Response: 530 Login incorrect (in green)
Error: Critical error: Could not connect to server (in red)

I didn't touch the settings. Sent a message to SS support, so far no response, maybe, hopefully someone here has an idea to help me out.

Thanks in advance,

Rob

I know about the thread, thanks. Just checked and saw, there are more with the same issue. So I guess, the problem is not at my end. Let's wait and see and produce some more in the meantime 

Had huge issues uploading there that started around April.These past 2 months i havent uploaded much but it is working for me and speeds are what they should be.
Only issue remaining is the broken thumbnails which given the nature of the contributor panel makes certain types of clips (different versions of same clips etc) very difficult to fill in.