MicrostockGroup

I reckon it had gone to moneybookers at the same time as the email issued (mine was in paypal on 7th).  Probaly a bit of "admin" involved sorting this out and the only folks who can help are SS support.

Sure! For a 50% commission

There is a thread about this topic at SS, and it appears to have been going on since February. Non-payment, as well as a growing list of other unanswered concerns and complaints seem to be the norm there. Check it out:

http://submit.shutterstock.com/forum/viewtopic.php?t=108082

Looks like financial trouble. 

They just sent out an email asking for W-9 info. I realize that is a US requirement, but I think there are also tax requirements for the rest of the world. Their email says that if you don't provide the info, you won't get paid. Maybe that's the problem?

No, not a tax problem, but a serious thing and sign Shutterstock cares about contributors no more :-( I am having similar problems as the original author of this thread. I changed from Moneybookers to Paypal so I could have better control over my money and better chance to spend them online. But I made mistake by not checking the Paypal option - I have just changed the e-mail address. I had to contact support and was promised a reissue of the payment to my correct Paypal address. But since then - it was  months ago - silence. No money and no response to my numerous e-mails from support. So, this is not a tax issue but a inside Shutterstock issue. Unfortunately, the payment I am missing was a combination of earnings since the beginning of the year (I was waiting for better USD conversion rate) and so a quite big sum of money for me. If only there was another way how to contact them, but the phone is "just for the buyers - contributors do not bother". Does anyone here has a direct contact (e-mail etc.) to somebody from Shutterstock? Me and many people with similar problem as stated on Shutterstock forum would appreciate that...
 

same problem here.
Read here

http://submit.shutterstock.com/forum/viewtopic.php?t=108082&postdays=0&postorder=asc&start=0

11 user without payment

pnovess
fredf7499
pandapaw
hojo
fyle
civdis
arachnidspy
studio544
alphaspirit
merlinphoto
twoellis


the payment rejected by paypal is just an excuse because I have personally contacted paypal and found no problem on my account.

01 pnovess
02 fredf7499
03 pandapaw
04 hojo
05 fyle
06 civdis
07 arachnidspy
08 studio544
09 alphaspirit
10 merlinphoto
11 twoellis
12 ingwio
13 actives


who is from America?

Is someone able to obtain information for a class action?

RacePhoto:
Yes, you're right. I'm a new member here, like some others, who replied in this thread. But I'm not a greenhorn in business and payment.
And yes, you're right. Something is very suspicious.

---

What happened in the past?

• I got an email from SS about the payment 2011-3. But I didn't receive the payment via Paypal.
• I asked SS about that. Answer by SS: Paypal denied the payment.
• I asked Paypal. Answer by Paypal: "For privacy reasons we can not give you any information about PayPal accounts of third party, which also includes payment attempts. But I can confirm that your account at the time of payment was properly opened and unlocked for receiving payment."
• I received the payment for the months before and after without any difficulties. I didn't change my profile at SS all the time. I didn't change my account at Paypal all the time.
• I asked SS for the payment several times. Last answer by SS: "Payment is still waiting to be sent as of 2011-05-06."

In the Shutterstock Submitter Terms of Service is declared, that the payment "will be issued monthly, on the 15th day of each month for the previous months downloads". I'm waiting for the money since 2011-04-15.

In my experience there may be three reasons for a bank like Paypal to deny sending of payments:
1. The sender has not enough money. This looks like financial trouble.
2. There are technical problems, when transmitting the data to the bank.
3. There are problems between the ears of employees.
In all cases SS has to solve the problems. In all cases SS should answer the emails.

Sending money via Paypal by hand takes 3 minutes - not 3 months or longer If there were only a handful of contributors, who didn't get their money, it would take only one hour to solve the problem.

But I think there are many more contributors, who didn't get their money. Look at the Shutterstock Forum for Contributors and search for the keyword "payment".

It would seem more logical than odd.  People have been asking on the ss forum for some time, and they haven't been getting any response.  It's only natural, when nobody is listening, to take it to a wider forum.

The problem does seem to be that payment methods have been changed, but they deserve an email response. What else can they do when no one is helping them? 

Milinz: Well, I could have changed Moneybookers to Paypal, but is that forbidden?  The others have not received their cheque for example. And they did not change anything. Do we blame Shutterstock? No, It was my favourite agency until now. But what do I have to do if I do not have my money and my income depends on the microstock hugely? What would you do if you did not received your money? Would you be happy and defend Shutterstock? We are waiting for response. For anything. Forums are being read by Shutterstock, they have their own new posts and threads - so they are present in the Shutterstock forums, and do not respond to our problems. They have support. Why are they silent? This is obviously a Shutterstock problem, not made up by us. And if they even do not have a phone number for us to call, what tool to defend ourselves do we have left than forums??   

Yup, my money have arrived as well