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Author Topic: !! URGENT: Shutterstock experiencing major hack !!  (Read 6370 times)

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« Reply #75 on: November 05, 2018, 15:00 »
+6
how about selling their fancy corporate building in New York and getting rid of highly paid so called strategy managers- that would save them millions of dollars a year!  :-[



« Reply #76 on: November 05, 2018, 16:21 »
+5
Which in turn reminds me of how professional photographers felt about microstock. :)...

These two things are not equivalent - I'm somewhat frustrated that this comparison is raised any time anyone who contributes to microstock complains about something being unfair or unreasonable. Just because two groups of people are unhappy does not make what happened to them the same.

Microstock was a competitor to traditional agencies offering similar products on different (more convenient) terms. Part of the reason that microstock initially took off was that there was a new way to buy something of equivalent quality with less hassle (instant download from a web site with no price negotiation, sales rep hassle or contract to be negotiated). Most of the previous generation of stock producers started out doing this as a side gig with out-takes from custom shoots.

Shutterstock is trying to screw its own contributors by providing cheap but largely useless support in an effort to cut costs. They aren't crowdsourcing the same or a similar service, but trying to palm off something even worse than cutting and pasting boilerplate just by calling it contributor support. As soon as they come up with some broken AI software "equivalent" they'll fire the underpaid gig economy workers

The party to aim our ire at is Shutterstock for treating contributors with disdain and letting go professional support staff. The gig economy "support" folks will soon be collateral damage, so they should be looking for their next gig now.
Misguided and wrong headed as it may be they are crowdsourcing contributor support as far as I can see. https://www.directly.com/

The way I see it SS have created a huge problem for themselves by taking on a massive number of new and naive contributors who contribute no income as their images are unsellable who then clog up their expensive (relatively)  support with basic questions including not selling...every hour spent dealing with a none value adding contributor is money down the drain. Of course if they'd maintained at least some standards they would need less support staff to deal with "professional" level issues.
« Last Edit: November 05, 2018, 16:33 by Pauws99 »

« Reply #77 on: November 06, 2018, 05:05 »
0
Hi Guys, I sell on average about 6 to 7 images per day. But since yesterday there has been no sale. Should I look for support?

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #78 on: November 07, 2018, 13:43 »
+2
how about selling their fancy corporate building in New York and getting rid of highly paid so called strategy managers- that would save them millions of dollars a year!  :-[

And they could afford serious reviewers while still giving us a raise.  ;)

The way I see it SS have created a huge problem for themselves by taking on a massive number of new and naive contributors who contribute no income as their images are unsellable who then clog up their expensive (relatively)  support with basic questions including not selling...every hour spent dealing with a none value adding contributor is money down the drain. Of course if they'd maintained at least some standards they would need less support staff to deal with "professional" level issues.

You mean like new people or anals who if they don't get an immediate answer, keep writing every day for the same issue, until the message based is so clogged with repeat questions from the same people, that support in swamped in a morass? Thus none of us get any support while they try to wade through the nasty mess.

« Reply #79 on: November 07, 2018, 14:05 »
+4
According to Shutterstock, there is no hack.

« Reply #80 on: November 07, 2018, 17:15 »
0

The way I see it SS have created a huge problem for themselves by taking on a massive number of new and naive contributors who contribute no income as their images are unsellable who then clog up their expensive (relatively)  support with basic questions including not selling...every hour spent dealing with a none value adding contributor is money down the drain. Of course if they'd maintained at least some standards they would need less support staff to deal with "professional" level issues.

You mean like new people or anals who if they don't get an immediate answer, keep writing every day for the same issue, until the message based is so clogged with repeat questions from the same people, that support in swamped in a morass? Thus none of us get any support while they try to wade through the nasty mess.
[/quote] Exactly ;-). In my past life I had some involvement with front line customer support ....a very small number of customers were responsible for a huge number of queries. I suspect that experienced professional contributors very rarely contact customer support.

« Reply #81 on: November 09, 2018, 19:42 »
0
Hi Guys, I sell on average about 6 to 7 images per day. But since yesterday there has been no sale. Should I look for support?

hi
how many images have you online in SS ?


 

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