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What frame rate are you shooting in and what settings are you exporting in?
Quote from: SpaceStockFootage on December 30, 2018, 01:31What frame rate are you shooting in and what settings are you exporting in?30 and 29.97, could that be the problem? My software recognizes that 29.97 is the best export fps. Should I set that in 30 anyway?
Quote from: davidbautista on December 30, 2018, 07:39Quote from: SpaceStockFootage on December 30, 2018, 01:31What frame rate are you shooting in and what settings are you exporting in?30 and 29.97, could that be the problem? My software recognizes that 29.97 is the best export fps. Should I set that in 30 anyway?I believe 30 or 29.97 should be acceptable. Is it possible there is some kind of "hiccup" in the file (for example, cell phones will vary the frame rate on the fly)? What type of camera are you using?
Did you change the shutter speed manually? They don't like it as it might make the footage look a bit choppy or introduce flickering. With 30 fps, shooting shutter speed should be at (or a multiple of) 1/60. They can see that in the metadata, so it might be the rejection reason.
Quote from: Not Today on December 31, 2018, 09:50Did you change the shutter speed manually? They don't like it as it might make the footage look a bit choppy or introduce flickering. With 30 fps, shooting shutter speed should be at (or a multiple of) 1/60. They can see that in the metadata, so it might be the rejection reason.It seems like I can set that. Maybe that's the problem... Is it possible to use a software to change that or something? Does it really matter? They don't "seem" with those type of issues
Quote from: davidbautista on December 31, 2018, 11:01Quote from: Not Today on December 31, 2018, 09:50Did you change the shutter speed manually? They don't like it as it might make the footage look a bit choppy or introduce flickering. With 30 fps, shooting shutter speed should be at (or a multiple of) 1/60. They can see that in the metadata, so it might be the rejection reason.It seems like I can set that. Maybe that's the problem... Is it possible to use a software to change that or something? Does it really matter? They don't "seem" with those type of issuesNo, that doesn't really matter in most cases. There are about a million GoPro clips on there and 99% of them have the wrong shutter speed. And probably about 70-90% of all drone clips too. Without having seen your clip, I would guess this is likely just one of those automatic rejections that aren't really based on anything real.Of course, there CAN be real shutter speed issues - for example, if you drop a 24p clip on a 30p timeline in some applications they will add 6 duplicate frames each second, which can give a stuttering effect if there is enough motion. This doesn't seem to be the case here though.As others pointed out, phones sometimes record in variable or odd frame rates, like 30.1p or 27p. An app like VLC (free) will tell you all the details.I suppose the only way for us to give a real answer would be for you to post the actual clip (or small part of it) somewhere.
I had this problem suddenly come up at 29.97 frame rates. I started submitting at 30 fps and never had another problem. I think it may be how their programs are reading the metadata and perhaps rounding off.
Quote from: hstiver on January 01, 2019, 10:03I had this problem suddenly come up at 29.97 frame rates. I started submitting at 30 fps and never had another problem. I think it may be how their programs are reading the metadata and perhaps rounding off.I'm going to export in 30 fps even if the software suggest 29.97, to see if SS stop making problems
Quote from: davidbautista on January 02, 2019, 11:16Quote from: hstiver on January 01, 2019, 10:03I had this problem suddenly come up at 29.97 frame rates. I started submitting at 30 fps and never had another problem. I think it may be how their programs are reading the metadata and perhaps rounding off.I'm going to export in 30 fps even if the software suggest 29.97, to see if SS stop making problems It's highly recommended to export in the same frame rate as you shot it. There is no zero reason to nudge frame rates on export.
Quote from: PeterChigmaroff on January 02, 2019, 20:57Quote from: davidbautista on January 02, 2019, 11:16Quote from: hstiver on January 01, 2019, 10:03I had this problem suddenly come up at 29.97 frame rates. I started submitting at 30 fps and never had another problem. I think it may be how their programs are reading the metadata and perhaps rounding off.I'm going to export in 30 fps even if the software suggest 29.97, to see if SS stop making problems It's highly recommended to export in the same frame rate as you shot it. There is no zero reason to nudge frame rates on export.I checked. Apparently it records at different fps near 29.97 so that's why the software suggest 29.97 as the best match.
Quote from: davidbautista on January 02, 2019, 21:13Quote from: PeterChigmaroff on January 02, 2019, 20:57Quote from: davidbautista on January 02, 2019, 11:16Quote from: hstiver on January 01, 2019, 10:03I had this problem suddenly come up at 29.97 frame rates. I started submitting at 30 fps and never had another problem. I think it may be how their programs are reading the metadata and perhaps rounding off.I'm going to export in 30 fps even if the software suggest 29.97, to see if SS stop making problems It's highly recommended to export in the same frame rate as you shot it. There is no zero reason to nudge frame rates on export.I checked. Apparently it records at different fps near 29.97 so that's why the software suggest 29.97 as the best match.You should be able to set your recording frame rate to 29.97 or 30 or 25 or 23.98 or 24 and your software should be able to export at whatever you recorded at.
Quote from: PeterChigmaroff on January 04, 2019, 11:28Quote from: davidbautista on January 02, 2019, 21:13Quote from: PeterChigmaroff on January 02, 2019, 20:57Quote from: davidbautista on January 02, 2019, 11:16Quote from: hstiver on January 01, 2019, 10:03I had this problem suddenly come up at 29.97 frame rates. I started submitting at 30 fps and never had another problem. I think it may be how their programs are reading the metadata and perhaps rounding off.I'm going to export in 30 fps even if the software suggest 29.97, to see if SS stop making problems It's highly recommended to export in the same frame rate as you shot it. There is no zero reason to nudge frame rates on export.I checked. Apparently it records at different fps near 29.97 so that's why the software suggest 29.97 as the best match.You should be able to set your recording frame rate to 29.97 or 30 or 25 or 23.98 or 24 and your software should be able to export at whatever you recorded at.Phones cannot be trusted to do as they're told, unfortunately. Many videos I've examined myself were of course set to 29.97 or 30, but in reality, if the phone can't handle it, it will lower the frame rate to 28 or something else.You need to double check every video you film with a phone and use an application that can force the video to play back at a standard frame rate.Simply choosing "export at 30" does not necessarily fix the problem. Depending on the application, it may just add 2 extra (duplicate) frames each second, resulting in stuttering.You probably need to use a professional application like After Effects, where you can choose to "Interpret" each clip at a standard frame rate. If it was filmed at 28 fps for example, AE will then speed it up slightly so it plays back at 30, or slow it down to 25 or 24, your choice.