Hi MicrostockGroup team,
Some suggestions:
1) I'd like to suggest to add in the "Message icon:" an icon SOLVED with a green check, sometimes users have doubts, and when they get to solve it, they would edit the message and change this "Message icon:" status to SOLVED. ;0)
2) Would rename the "Lamp" to "Ideas/Suggestions" and the "Question mark" to "Doubts/Help".
Cheers.