MicrostockGroup

Yes, I've seen it and thought the same thing - I couldn't check which of my images had actually been downloaded the day before.  Shame - I like to be able to see the underlying detail.

No doubt they will fix it in due course.

Steve-Oh:

I agree with everyone else in this thread that the new Account Balance web page needs to be tweaked.  It currently isn't very useful.

As mentioned above, another column should be added for subscriptions.  So the first column would still be date, the second column would be for credit (regular) sales, the third column would be for subscription sales, and the fourth (and last) column would be the total for the day.

A hyperlink should be provided on the date (if there are any sales for that day) where details could be provided (which would show the breakout of sales) for each day..  Alternatively, a hyperlink on the second (credit sales) and third (subscription sales) columns could be provided instead that would show the details for each of the different types of sales.

Hope that helps.

I have just seen that - the horror!  I have sent support an e-mail but I hope Steve-oh reads this thread.

Please give us that back, or give us an alternative!  IS and DT are good options (and even better than the previous StockXpert report, which forced us to check each day): we see a list of images dld'ed, from the most recent backwards, with the thumbnail, type of dld in DT (regular/subs), the earnings and the total numbers of dlds and total earnings.  IS gives also the dlds/month, but I don't care much about that.

Regards,
Adelaide

I think Steve-O is on holiday? (did I read that from an earlier post?)

Hence the "no reply"?

He has earned the break... he is very attentive, jmho.

He gets back November 3, though I imagine he'll have a lot of catching up to do!

Indeed, he has earned it.

Steve took his holidays at the right or very wrong time depends on how you see it hehe .......... but man am I dissapointed with stockxpert, I have to confess that my favourite site is Shutterstock and second was stockxpert but at the moment I am very dissapointed. I can't believe the lack of action from their part to solve the problems. First rule is it is not broken don't fix it .... the site was working perfectly, climbing up ahead many other sites and someone had the great idea of introducing subscriptions which caused all this mess.

There is a list of things they should have done:

1. They knew about the security glitch and they did nothing for ages ...... the first thing they had to do was to disable the recover password via email and work the problem out.

2. You can't attach model releases ........ if it doesnt work roll it back and work it out but don't work in the live page!

3. Thumbnails not generating .... disable uploads so we don't waste our time while this is sorted!

4. Subscriptions sales not being recorded ...... well I hate the fact they introduced subscriptions, the subscription model works at SS but it doesn't work anywhere else.

Honestly I dont understand why they let everyone upload and upload when the system is just not working, this affect our sales and it affects the sites reputation because buyers just see errors when trying to download new images.

Amen, to that....   I  emailed them a couple days ago, I thought it was just a glitch in my account..    Yeah,  I'm selling and I track what photos sold daily on all my sites .... and now, have no clue what sold at StockXpert, just got a dollar total...
      BTW... got NO reply from support or even a "thanks for the question we'll get back to you".   Heck, I don't even know if cust support got the email...  Hope it's corrected soon, I don't have the time to play catch up with my accounting...
   Not a good system.     -tom