MicrostockGroup

Hello everyone,

My name is George and I am a contributer to Stockxpert, with 1890 photos.

In the last 5 days I could not log into my account at Stockxpert. When I put my e-mail in to retrieve the password, the page tells me that my account has been canceled.

Writing to on-line form on Stockxpert or JupiterImages did not yield any results.

Naturally, I would not want to loose an account with nearly 2000 photos, and some per month income.

Does anyone have any advice?

hi there,
 you're still able to contact support are you? if not, one of us could do that for you, but i think contact support is available to you still.

try that, giving as much info of your account to them. let us know the outcome. good luck!

I sure did. No answer for 5 days from either StockXpert or JI

yep )

george, the only possible reason is that you contravened one of the agreements.
-such as :  improper ID; images you don't owned; or misled the site in some form.
other than that, i really don't know what would make them do it.
what dya think , m@m, madelaide, ?
this is just hypothesis, since only StockXpert knows

good point gostwyck.
even when we delete an image,  although it still onsite for 24 hours, it will show "not available" when we click on that image .

he has some outstanding images, doesn't he?
my only other shot in the dark is IP (Intellectual Property) infringement, no releases. not all of them, but some on the first page , i could see it coming.
but just guessing.  maybe they close the account for too many IP infringement.
But then again georgeburba, as i said, JUST GUESSING. 

let's stop here, i hate to drive you nuts and get you into a drunken binge 

just be patient and wait for their email.  meanwhile, go submit your images elsewhere,
there are impressive. congrats.

StockXpert is making me very nervous.  I'm new there too and thought I had found a good thing.  Then the istock/Getty hullabaloo.  Just the last week or two, they have seemed very NON responsive? 

What happens to all the images if they go bellyup?

The same that happens in any other website.  But perhaps, since there is a big corporation behind them, we will feel more confident that nobody will be selling them in CDs....

Looking at your portfolio.... Doesn't look like one of a thief. Great work.
I would like to know the reason why they closed your account.
Are you sure you didn't do something wrong?

Have you tried the StockXpert forum?  Are you sure you used the correct email to retrieve your account details?

Perhaps someone has hacked your email account and changed the email address with StockXpert.  That has happened to a few people in the past on some sites and might explain why StockXpert hasn't got back to you.

George, why don't you call them on the phone? On this page you will find phone numbers of JU in several countries:
http://www.jupiterimages.com/contactUs.aspx
 I don't know where are you from, but I hope you speak well some of these languages. If they don't know the answer, ask for Tel.No of StockXpert.

makes sense, sharpshot.
not only is this thread by george unfortunate, but could be useful for ourselves too on prevention.
all the points are valid too, since your account is still live.  please keep us informed, and wish you success in resolving this. yes, that especially.

my only incident related to this, is once almost a year ago, i requested to have my account deleted,
even submitting complete details . and i insisted on a verification .  the person in contact replied mentioning "here are the details pending deletion". to my horror, it was someone else's account.
i quickly wrote back to tell them.

it was scary, on the other person's case,  considering I gave complete description and tag# to each and every one of the said account so as to avoid such a mistake.
this could have well been such an error. EXCEPT that your account is still live,
so, it HAS TO BE something remote.

the StockXpert mystery continues..