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Author Topic: Deleted account and opted out - Sign in problems  (Read 14794 times)

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« on: February 15, 2010, 01:31 »
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I don`t know if it just me, but I can`t sign in to Stockexpert, I opted out from TS and deleted all images and requested the final payout.
I tried different ways to log in, no chance at all.

Is there any of you who opted out are in similar case?
« Last Edit: February 15, 2010, 02:47 by tamasvargyasi »


Dook

« Reply #1 on: February 15, 2010, 01:43 »
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I can not log in neither. I requested payment, I have not opted out and I have not deleted pictures. ???

« Reply #2 on: February 15, 2010, 02:09 »
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Is there any of you who opted out are in similar case?
Yes me. Can't login any more, can't see any earnings still there of course. That means all proof is gone, and Getty deleted the accounting. Got no email at all they will pay out and when. Got no notice on Paypal of any payment from them. It's not my problem they are "overwhelmed". This procedure and the way it is handled smells like fraud. They should have kept SX accessible at least to check the balance due.

« Reply #3 on: February 15, 2010, 02:15 »
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It is weird, least they should made an announcement that those who opt out, their account will be suspended after the given date or so.

« Reply #4 on: February 15, 2010, 02:26 »
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make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.

« Reply #5 on: February 15, 2010, 02:44 »
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make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.



That doesn't work for me either - like you, I did not delete my images and now cannot login to the old page as well as the link given above. It also doesn't matter which of the login boxes I use, it just drops me back to the same page  ???

« Reply #6 on: February 15, 2010, 02:45 »
0
make sure you are trying to log in on the right page.

I haven't deleted my images, so that might be the difference, but if I try to log in on the regular StockXpert page it doesn't work but if I log in on this page
http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.


It doesn`t work, I tried both ways and same result.

« Reply #7 on: February 15, 2010, 02:51 »
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I deleted my portfolio and requested a final payout but I can log in.  Perhaps it is just a website problem any you will be able to log in later?

« Reply #8 on: February 15, 2010, 03:12 »
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http://www.stockxpert.com/my_account
it does work.  Or if I try to log in on the top right box on that page it doesn't work, but the log in box in the middle of the page does work.

Correct, thanks. I deleted my images but I can still log in there although not on the top of the main page. I think I'll backup the earnings page offline as proof of my balance before they close that loophole too.

« Reply #9 on: February 15, 2010, 04:37 »
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I opted out a while ago and recently deleted my images.  Have been able to sign in any time I wanted to.  Till this morning and when I tried again, it let me in.  No discussion happening in the forum - latest posts on 14th.
Thanks for tip on making a screenshot of the earnings outstanding!

Dook

« Reply #10 on: February 15, 2010, 05:11 »
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I think they have not moved any of my pictures to Thinkstock, and there is no reason for my StockXpert account to be active anymore. Maybe you can log in because you have StockXpert pictures at Thinkstock, so you can collect earnings. Does this make sense?

« Reply #11 on: February 15, 2010, 05:22 »
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I think they have not moved any of my pictures to Thinkstock, and there is no reason for my StockXpert account to be active anymore. Maybe you can log in because you have StockXpert pictures at Thinkstock, so you can collect earnings. Does this make sense?
No, because I deleted all my images and have none at TS but I can still log in.  I also think they said we would still be able to access our previous sales records.

Dook

« Reply #12 on: February 15, 2010, 05:32 »
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Thanks, lets hope it is temporary.

« Reply #13 on: February 15, 2010, 05:47 »
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This is getting interesting, I opted out, but I still can find 3 of my vectors that showing up at TS. I also send it an email to the support and wait for their reply. Will see.

« Reply #14 on: February 15, 2010, 07:27 »
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Quote
I deleted my portfolio and requested a final payout but I can log in.  Perhaps it is just a website problem any you will be able to log in later?

I deleted my portfolio and requested final payment somewhere around Feb. 2 or 3 and I can still log in to the same page I always did. But I just took a screenshot of my earnings, in case it disappears.

And I agree with tomasvargyasi...it isn't our problem they are overwhelmed. I don't know why they insist on treating us like idiots. They KNEW when they bought StockXpert what their plan was...they knew some people would go to Thinkstock and they knew that some who were at StockXpert were already at IS and when the time came some of those people would not opt in to TS. They knew ahead of time how overwhelmed they would be...we, on the other hand, were told nothing and when we are told something, it's still nothing because it doesn't work the way they said it would. I guess the word professional isn't in Getty's vocabulary.

« Reply #15 on: February 15, 2010, 08:54 »
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took 3 attempts before i was successful logging in.

« Reply #16 on: February 15, 2010, 11:56 »
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3 attempts to log-in to StockXpert worked for me both last night and this morning ...




-Mark
http://markwpayne.wordpress.com
 


donding

  • Think before you speak
« Reply #17 on: February 15, 2010, 12:07 »
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I have repeatably tried to log in with the suggestions on here and I always go back to the same  page. I requested my account to be closed around Feb 2 or 3 and deleted my pictures. They e-mailed me and said that the account will stay open until Feb 11 and then final payout would be sent out.

No payout in paypal yet.

« Reply #18 on: February 15, 2010, 12:14 »
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I can't log in now.  As long as they send my money, it doesn't matter much.

« Reply #19 on: February 15, 2010, 14:15 »
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Here is a warning e-mail I received from StockXpert/iStock team prior to accepting final payout. It pretty much says that requesting final payout = closing your account, so you shouldn't be surprised that you can no longer log in there.
Quote
Thank you very much for your email.

StockXpert is not closing to our contributors.

Please note that requesting your final payout will also close your StockXpert account.
Your files are eligible to be featured in the new subscription site - Thinkstock.com. If you choose to keep your contributor account with StockXpert, you will continue to accrue royalties from any sales through Thinkstock.com. The royalties will be added to your balance monthly, and as usual, once you reach 50.00 USD you cash in your earnings.
Of course, if you decide at a later date that you would like to terminate your account, you can do so at any time and all royalties earned will be paid to you.
Please confirm that you want to close your account.

« Reply #20 on: February 15, 2010, 14:29 »
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I guess they are remodeling their servers, I cannot log in today.

« Reply #21 on: February 15, 2010, 14:38 »
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Yes, they must be finally getting around to it, because this morning I could still log in, now I can't. Glad I took the screenshot this am.

WarrenPrice

« Reply #22 on: February 15, 2010, 16:51 »
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I finally got in.  No idea what I did right.

Has anyone else given any consideration to the significance of Seb_P's final day ... Feb 26, I think.  Do you suppose the transfers and payouts are expected to be completed by that date?


« Reply #23 on: February 15, 2010, 20:43 »
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Unable to log in and my images weren't deleted prior either. Ugh.

« Reply #24 on: February 15, 2010, 20:50 »
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Can't get in either. I was opt'd in for the ThinkStock thing, did not delete portfolio, have cash in my account.....whats up...! Tried firefox, chrome and safari....no go.

Some of my istock port made it to ThinkStock but none of my StockXpert has made it there yet.

-Don


 

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