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Topic: StockXpert Refund Error??

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passerby

New Member

« on: May 05, 2009, 03:21 »

#link

Hi there

I've been hit for -$6 (negative due to refund) for a file that never earned +$6 (photos.com pay-per-download).

Has anyone else had this sort of thing happen?

StockXpert support was very quick in responding, which I appreciated --- but it took 4 emails for them to actually realize there was a problem, and now I am on email hold for a while as they look into it.

Anyone else have this happen?

cheers
t


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passerby

New Member

« Reply #1 on: May 06, 2009, 00:25 »

#link

Update:

in an email from stockXpert support:
+++message begins+++
For some reason, the original purchase ($9) was never posted. The refund

($6) was only a partial refund of the original purchase.

[remainder snipped]
++++ message ends ++++

I wonder how often this happens - were there no refund, I'd have never known of the missing $9
Interesting


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Pixart

« Reply #2 on: May 06, 2009, 00:53 »

#link

Quote from: passerby on May 06, 2009, 00:25

For some reason, the original purchase ($9) was never posted.

Just like they forgot to post Photos.com and JI earnings twice and for some reason failed to notice until people started chatting on the forums.


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