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Author Topic: What's up with payments?  (Read 9858 times)

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jsnover

« on: December 06, 2007, 17:23 »
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I've been waiting over a week for a payment. Another contributor who had been waiting a similar amount of time, but contacted support about it, had her overdue request canceled and was told to make a new request.

It's supposed to be 3 days - what's up? The site has been selling like crazy, which is wonderful, but not if you don't get paid...

Has anyone else been seeing long delays at StockXpert?


« Reply #1 on: December 06, 2007, 20:00 »
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Me too. Maybe I should just send my request again  :)

« Reply #2 on: December 06, 2007, 20:06 »
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You'd better get in touch with them - I was paid a day or two after requesting it.

« Reply #3 on: December 06, 2007, 20:08 »
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I sent in a request for payment on November 29th and still haven't gotten it. I guess I have to contact support.

« Reply #4 on: December 06, 2007, 20:24 »
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Going on 7 days for me now.

jsnover

« Reply #5 on: December 06, 2007, 22:50 »
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I have contacted support, so we'll see what they say tomorrow (I assume this is handled in Hungary?).

It's odd that one or two payments have been prompt even though a number are taking a very long time...

« Reply #6 on: December 06, 2007, 23:39 »
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I have one pending since the 29th, also.

« Reply #7 on: December 07, 2007, 01:03 »
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I make my payment requests on the 22nd or 23rd so that the money is in my account by the end of the month - maybe that's what makes the difference.

jsnover

« Reply #8 on: December 07, 2007, 01:32 »
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Perhaps, but if that's the case they might want to change item 8 in the seller's FAQ which says "Electronic payment requests are usually processed within 3 workdays."

What I think we need is consistency and predictability. If I knew that payments were twice a month or once a week, or... then I could arrange my requests accordingly.

« Reply #9 on: December 07, 2007, 01:50 »
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Mine is pending since 30th, looks like I'm right behind everyone else  ;)

« Reply #10 on: December 07, 2007, 02:02 »
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For what it's worth I got  a payment late last month, can't remember what date now, but it was ony 2-3 days after I requested it..

lisafx

« Reply #11 on: December 07, 2007, 09:56 »
-1
Perhaps, but if that's the case they might want to change item 8 in the seller's FAQ which says "Electronic payment requests are usually processed within 3 workdays."

What I think we need is consistency and predictability. If I knew that payments were twice a month or once a week, or... then I could arrange my requests accordingly.

Thanks for the link to this forum JoAnn :)
I am the member she referred to who contacted support (8 days after a payment request), and their response was to CANCEL my pending request and tell me to make a new request. 

I am thrilled that sales there are so good, but I agree that unless I can actually collect the money owed me good sales don't mean much.

I second the call for predictability.  I don't even mind the sites that pay once a month as long as they do that in a timely way.  It is impossible to budget for bills when  sites are so inconsistent in paying out. 

And for heaven's sake Stockxpert - if someone is concerned over a late payment = DON'T CANCEL THEIR PENDING PAYMENT  :-\

« Reply #12 on: December 07, 2007, 11:40 »
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I got a payment on december 3rd and it was processed within 2 days. Maybe I was lucky...

« Reply #13 on: December 07, 2007, 11:50 »
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Guys,

PayPal put a temporary block on our account. We are trying to clear it up now.

Moneybookers and other payment methods should be working fine.

Thanks!
-Steve

« Reply #14 on: December 07, 2007, 13:10 »
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I got a payment on december 3rd and it was processed within 2 days. Maybe I was lucky...

Maybe it was because I use Moneybookers... :)

jsnover

« Reply #15 on: December 07, 2007, 16:45 »
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PayPal put a temporary block on our account. We are trying to clear it up now.

Moneybookers and other payment methods should be working fine.

Thanks for posting an update. I did get a reply from support this morning that said they were asking the Technical Support team to look into it. No mention that PayPal was the issue.

I have to say that I find it very odd that you just found out about a PayPal block for payment requests going back (in my case) to November 27th.

Does PayPal not notify you if your account is held? If various contributors hadn't brought this up, would the problem have just stayed hidden?

Once this is figured out, perhaps there's a change of procedure needed somewhere so that snafus get picked up on sooner?

lisafx

« Reply #16 on: December 07, 2007, 18:24 »
-1
Thanks for the update Steve-Oh.  I hope this issue is resolved soon.   Please keep us updated...

« Reply #17 on: December 07, 2007, 20:23 »
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That explains it. I have been waiting since Nov. 29th. I did write support  saying that I requested payment via Paypal and wondered why it wasn't processed yet. They responded to me by saying we don't send checks out until the 10th of the month and that I should be getting mine within a week.

I sent another one saying I wanted it by PAYPAL not CHECK, no response yet and no payment either. 

If I remember correctly they had lots of trouble when they first started using Paypal.  Wonder if there having the same problems again.

jsnover

« Reply #18 on: December 10, 2007, 11:19 »
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Was hoping for some e-mail with a payment this morning, but nothing.

How long is straightening out the PayPal paperwork going to take?

« Reply #19 on: December 10, 2007, 14:59 »
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They certainly haven't done a very good job of managing the relationship with their suppliers here - they should have emailed those who have requested payment by now, or put up some sort of notice on their site.

Come on, StockXpert, you've got a lot of people counting on you ... don't drop the ball!

« Reply #20 on: December 10, 2007, 15:03 »
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I had the same problem with my last request and I'm using MoneyBookers.

After waiting 10+ days, I've contacted the support: they cancelled my request and told me to try again. A few hours later, I got paid.

Some glitches at StockXpert... but they are performing incredibly well for me which is the most important  ;D

lisafx

« Reply #21 on: December 10, 2007, 17:13 »
-1
So what's the lastest?  I heard a rumor on another site that the paypal problems have been straightened out...  Still no payment from them, though as of 5:12pm EST. 

Please keep us posted....

« Reply #22 on: December 10, 2007, 17:44 »
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When I asked about the status of my payment request (via PayPal) they answered that cheques will be sent the 10th of every month. Obviously this didn't answer my question at all, so I told them again that it was a PayPal request - no answer yet, no excuse, no nothing, but waiting since Nov 30 now.

If they would at least cancel my previous request so I could do a new one (which would significantly increase the payout) as soon as their problems with PayPal are solved - that would be nice.
« Last Edit: December 10, 2007, 17:47 by lathspell »

lisafx

« Reply #23 on: December 10, 2007, 18:31 »
-1
Well, that's what they did to/for me - cancelled my request.  Now I am just further back in the queue waiting for payment.   It didn't do me any good at all. 

The only thing that is going to help is paying up.  And then I can request another payout for the remaining balance. 

jsnover

« Reply #24 on: December 10, 2007, 20:03 »
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I contacted support again today - to ask if we could get an update.  The response was to thank me for my patience and that they were still working on it.

Tomrrow (Tuesday) it will have been 2 weeks since I made my pament request. It's not as if this just happened in the last couple of days and we're all being horribly impatient...


 

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