MicrostockGroup

Suddenly all my approved files are gone. I had about 150 approved files yesterday and now it shows zero. Pending and rejected are there, but approved not. Does anybody know what is going on?

Does anyone have an email to contact tech support

There also seems to be a problem with my account.

Hi All -

If you're not seeing your files - rest assured they are still in our system.

*** One thing to check first ---- if you have NOT completed the royalty and withholding tax registration process yet - please do so now. You must complete this step before your images are searchable and can be licensed. ***

To do this: click the "provide more information" link in the text at the top of your workspace to enter in royalty payment and withholding tax information to complete your registration. This will remove the hold on your files.

Your images should show up within 24 hours afterward (during the next search refresh).


- Brian

Hi Borg -

I'll have more news on this later today in the full rundown:  but you can find basic real-time information for # of views, # of downloads and total royalties earned for each file on the Approved tab of your Dashboard.

Note that this information reflects data starting from yesterday onwards. As we've now switched to a fully credit-based purchase and royalty system and are paying royalties according to the VMP royalty rate card, stats from the Phase 1 Preview of Veer Marketplace are not included.


- Brian

Hi cidepix -

Thanks for reporting this bug - I believe our developers are aware of this particular issue, but I'll pass your findings on to them just in case.

- Brian

The latest IE on windows vista, also on a brand new PC which has no other problems at all about the internet. The version is IE8. I think this is the latest, not sure..