MicrostockGroup

I had a payment of $100+ pending, but now it says $0.00 and I haven't received the money (just checked). Also, "past payments" now says "no payment history found", which is not true.
Anyone else experiencing this ?

I kind of don't bother with [email protected] as I've never had a reply for the two messages I've sent so far (even though the second one had URGENT in the title and is about the deletion of an image I sold the rights to). Anyone have any idea how to get in contact with Veer ? Maybe by writing in here ?

Thanks

"I had a payment of $100+ pending, but now it says $0.00 and I haven't received the money (just checked). Also, "past payments" now says "no payment history found", which is not true.
Anyone else experiencing this ?"

YES~me 2, exactly the same thing! I was going to wait till the 15th and if i did not get paid by then i would contact VEER. I was not sure if this was normal happening every time we get a payment?

Re: "We had a customer-facing release this past weekend, so it's possible that created a bug that's affected your account status."
I dont understand hwat his means?

I will send u an email also, hope its ok?

I also have problem with missing payment...

I sent several messages to support last several month, and at last two support did not respond ...
In  first responses support promised a solution, but till now problem is still here...

Problem is too small automated annual payment from Veer to Payoneer, what is reason why Payoneer rejected it several times...

Amount is 10,49$... I know its small money, but I want to clarify that...
Veer was trying to make payment of that amount for several months in a row, but Payoneer refused due to "too small amount" (min is 20$)...
After each trial, the amount were returned to the pending balance, except for the last attempt...
So, I hope that payment service will add this amount during the next payment...
But, It's strange to me is that support does not send a reply and why the "problematic amount" does not appear in the balance after last failed payment...?

Customer support not responding seems to be a common problem. I had several emails, too, without response.

I think it's very important that contributor support at any site replies to every single message they receive - even if they don't know the answer, at least say so, it's better than nothing. Please don't make us feel like our messages end up in a black hole.
When I wanted to remove an image a couple of weeks ago, I had timely responses from all agencies but Veer, and I think it's something to be concerned about as apparently many people has had a similar experience. I also once asked about the possibility of replacing existing previews with new ones, and never got a reply.
If it's true that so many people are experiencing the same lack of communication, I don't think it's okay and I can tell that I've always had replies from all other agencies. At some sites it takes a week, at other sites you'll get your response before the day is over, but you'll get your reply sooner or later - at least that's my experience. I find it odd that so many messages as stated in this thread would slip through the cracks at Veer. If the contributor help staff is overwhelmed by questions, it might be a good idea to prioritize hiring more staff to make sure no message ends up unanswered. It hurts the relationship between contributor and agency.
I like Veer a lot, but I don't like how contributor queries are being handled.

I didn't have any pending payments.  However, past payment information is gone.  Balance is still there and correct.  So no urgent problems for me personally, but there definitely seem to be problems with payment information.

The Dashboard seem to be back to normal now. All my stats are back to the correct figures.

Hi Chelsey,

Thanks

It's nice to know it's a technical problem rather than negligence.
And stumbling upon this post from November, I'm pretty sure now there's a problem in your end:
http://ideas.veer.com/group/marketplace/discussions/172

Sorry for the misunderstanding, I don't have much trust left in the agencies.

Just for the record, my first message was sent from GMail in February and my second from another mail client a couple weeks ago. But apparently none of them made it through the journey.

Hi Ryan,

Just replied to your mail. Thanks

Hi Perry,

To my knowledge, you're the only one to have reported this so far. Please email [email protected] and we can look into it for you.

Chelsey

You are doing fine
After the month has ended (and you have $100 or more in your pending payments) the money is moved under "pending payment". And then it's paid out about the 15th day of the month. So the SAME money is never both "unpaid earnings" and "pending payment", only either one of them. And this time of the month you shouldn't have any money in pending status.

My issue that I had was some glitch, I emailed the support and they fixed it.

Does anybody have the same problem again?
I had a pending payment of more than 200 dollars, but it now says that I have 0.00 dollar pending. I have not received any payments.
Also the “past payments” says that I received the payment on September 15  2011, which is not possible, since today is just September 7  2011.

Does anybody else have such an experience?

thanks a lot 

Same here!  says 0 but it will come on the 15th of September. This is turning into the weirdest type of payment system ever.