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May 27, 2012, 05:21

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Topic: How to close account?

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azurelaroux

« on: March 16, 2011, 07:17 »

#link

I've had no sales and over half of my submissions have been rejected so I'm trying to close my account but can't find a way to do it. The email link in the footer requires you to use Outlook, which I don't want to install. Anyone know how to close your account, or at least delete the uploaded images?


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cclapper

Premium Member

« Reply #1 on: March 16, 2011, 07:22 »

#link

I believe you have to ask support to do that.


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azurelaroux

« Reply #2 on: March 16, 2011, 07:59 »

#link

Do you have a phone number or email for them? I can't find either on the website.


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cclapper

Premium Member

« Reply #3 on: March 16, 2011, 08:01 »

#link

Quote from: azurelaroux on March 16, 2011, 07:59

Do you have a phone number or email for them? I can't find either on the website.

[email protected]

Under contributor>contact us at the bottom of your workspace page.
They don't make it easy, do they?


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azurelaroux

« Reply #4 on: March 16, 2011, 09:43 »

#link

Thanks. When I clicked on the link it wanted to install outlook so that I could email them.


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lisafx

Premium Member

« Reply #5 on: March 16, 2011, 10:55 »

#link

I managed to get my account deleted by e-mailing support, as Cathy suggested.

Just a bit of advice, though - consider having them just deactivate your files, but keep them on the site. I had my entire account closed and a year or so later, when I decided to give them another try, the 1,000+ images I had on the site were gone. I had to start uploading from scratch.


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cclapper

Premium Member

« Reply #6 on: March 16, 2011, 14:14 »

#link

Quote from: azurelaroux on March 16, 2011, 09:43

Thanks. When I clicked on the link it wanted to install outlook so that I could email them.

OK, I see what you are saying. Just use your own email program and send to [email protected].


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