You dont read what I wrote.
In my files there are NOT any grids, there is NOT any objects, lines or forgotten dots which are not main subject and NOT any ruler guides so what I must to fix?!?
Hi Suljo -
Apologies for the confusion - I'll try to help clear things up:
Our Editors are opening .eps files to check for any issues (open paths, stray points, etc.) and the editor that checked your file saw a border or dotted line (box) around all of your images (which could not be removed or edited). In one instance it shifted the image off the page.Another file had a blue guide open. While these may not seem like a large issues, our goal is to have a clean looking image for all buyers and files that are less likely to cause trouble for the inexperienced vector buyer.
In your case, the editor just wanted you to verify that your original file was indeed ok and not a legacy file issue or another file type issue as they hadn't seen that type of uneditable grid (dotted line/box) in a submission before.
In the future, we will try to communicate directly with you should we see such issues as the Editors only have a limited amount of space to give feedback.
If you feel your files are saved correctly and your borders (dotted line), guidelines, etc. are all "off", please do resubmit and we will take another look.
Thanks,
- Brian
