Author Topic: 123rf support non existent? (Read 23272 times)

neotakezo · « **on:** July 21, 2010, 05:25 »

It's not often I have need of contacting support on any of these sites, but a week or so ago I shot off a message to 123rf's support with a pretty simple question....no reply at all thus far...is that normal?

Dreamframer · « **Reply #1 on:** July 21, 2010, 07:17 »

did you try with their live support? There is a "live chat" link in the upper right corner.

neotakezo · « **Reply #3 on:** July 23, 2010, 15:18 »

Hi Anglee,

My email addy is [email protected], username there the same as here, real name Ben Heys.

Cheers,
- Ben

neotakezo · « **Reply #4 on:** August 05, 2010, 20:41 »

Yep, still non-existent.

It's not a big issue so I can't be assed with live chat or twittering or whatever other alternative nonsense ways they can come up with...my first mail should have been replied to, simple as that.

WarrenPrice · « **Reply #5 on:** August 05, 2010, 20:53 »

Quote from: neotakezo on August 05, 2010, 20:41

Yep, still non-existent.

It's not a big issue so I can't be assed with live chat or twittering or whatever other alternative nonsense ways they can come up with...my first mail should have been replied to, simple as that.

I'm with you, Ben. Even if I knew what a "DM" was I would not do it. I didn't sign up at 123rf to become a TWIT!!! I would like to see all the agencies take responsibility for their own communication and stop twittin around with a bunch of social game playing. And, BUY your ads. Twitting is making you all look like a bunch of TWITS. You're taking the bulk of the sales money; use it for what you claim it is ... advertising and marketing.

I'm seeing more "purchased" advertising from Thinkstock than from 123rf, BigStock, or Dreamstime. You get what you pay for. Please stop trying to get by on the CHEAP!!! You're about to be surpassed by Thinkstock!!!

Microstock Posts · « **Reply #6 on:** August 06, 2010, 00:45 »

Quote from: WarrenPrice on August 05, 2010, 20:53

You're taking the bulk of the sales money;

Doesn't 123rf still give 50%?

fai123rf · « **Reply #7 on:** August 06, 2010, 11:15 »

Hi, Ben. We're unable to locate the email. Did you send it to [email protected] [nofollow]? [email protected] [nofollow] is generally meant for our customers so if your emails are mixed in there, it will be sent to our submissions email. There may be complications while resending the email, which is why it is recommended if contributors send their queries directly to [email protected] [nofollow].

Anyway, please send the questions to me directly and I'll personally answer them for you. Sorry for keeping you waiting.

@WarrenPrice. Thanks for your view. But please think of our Twitter account as another way to reach to contributors on a personal level. These days social media are seen far beyond a tool for entertainment; many big corporate entities are using it as well as an alternate means of connecting with their customers one-to-one. We're just keeping up with the times.

WarrenPrice · « **Reply #8 on:** August 06, 2010, 11:25 »

Quote from: Komar on August 06, 2010, 00:45

Quote from: WarrenPrice on August 05, 2010, 20:53
You're taking the bulk of the sales money;

Doesn't 123rf still give 50%?

You've added a little "spin" there, Komar. That out-of-context quote is not unlike Tabloid reporting. Hope that isn't an example of your blog reporting.

How does any site that offers subscriptions give 50%?

WarrenPrice · « **Reply #9 on:** August 06, 2010, 11:28 »

Quote from: fai123rf on August 06, 2010, 11:15

@WarrenPrice. Thanks for your view. But please think of our Twitter account as another way to reach to contributors on a personal level. These days social media are seen far beyond a tool for entertainment; many big corporate entities are using it as well as an alternate means of connecting with their customers one-to-one. We're just keeping up with the times.

You're welcome. What is wrong with a forum and your blog for "reaching contributors on a personal level?"

donding · « **Reply #10 on:** August 06, 2010, 11:34 »

What I do not understand is why a company would require their users to open up an account with another company just to correspond. It just doesn't make sense. I don't twitter and never will. I choose not to open an account and for those who don't want to shouldn't have to do so just because they have concerns or want to correspond. If you want to play with the big boys then I think you need a forum on your site. To me that is more professional.

WarrenPrice · « **Reply #11 on:** August 06, 2010, 11:36 »

Quote from: WarrenPrice on August 05, 2010, 20:53

Quote from: neotakezo on August 05, 2010, 20:41
Yep, still non-existent.

It's not a big issue so I can't be assed with live chat or twittering or whatever other alternative nonsense ways they can come up with...my first mail should have been replied to, simple as that.

I'm with you, Ben. Even if I knew what a "DM" was I would not do it. I didn't sign up at 123rf to become a TWIT!!! I would like to see all the agencies take responsibility for their own communication and stop twittin around with a bunch of social game playing. And, BUY your ads. Twitting is making you all look like a bunch of TWITS. You're taking the bulk of the sales money; use it for what you claim it is ... advertising and marketing.

I'm seeing more "purchased" advertising from Thinkstock than from 123rf, BigStock, or Dreamstime. You get what you pay for. Please stop trying to get by on the CHEAP!!! You're about to be surpassed by Thinkstock!!!

Anyone else notice the Thinkstock credits on the opening images of their Yahoo page. Looks like they are getting a bit of that Getty/AP action. Probably being pushed by Getty/iStock?
Also, seeing a lot of Thinkstock advertising on Yahoo and Google email pages.

I think somebody better wake up.

fai123rf · « **Reply #12 on:** August 06, 2010, 12:02 »

Quote from: donding on August 06, 2010, 11:34

What I do not understand is why a company would require their users to open up an account with another company just to correspond. It just doesn't make sense. I don't twitter and never will. I choose not to open an account and for those who don't want to shouldn't have to do so just because they have concerns or want to correspond. If you want to play with the big boys then I think you need a forum on your site. To me that is more professional.

It's easier to connect to us. Most people already have social media app in their phones. How often would you access microstockgroup forums on your phone? My guess would be close to none, but a lot of people would access twitter and facebook multiple times a day. So if we were to give our customers an update or if our customers have an issue that needs highlighted on the go, it would be more convenient and efficient to send us a tweet or comment on our Facebook wall than to wait to get home and log on to a forum. You may beg to differ but some people prefer it that way.

Besides we find it in no way unprofessional, when there are plenty of high profile companies using Twitter to reach out. Just do a google search. Social media is changing how businesses interact. We're just following suit. Also, why view a free resource negatively?

Also if people view this as a negative thing we wouldn't have almost 7000 followers. And there's always some activity in there. Come check our twitter account, if you want. http://twitter.com/123rf [nofollow]

Microstock Posts · « **Reply #13 on:** August 06, 2010, 12:07 »

Quote from: WarrenPrice on August 06, 2010, 11:25

Quote from: Komar on August 06, 2010, 00:45
Quote from: WarrenPrice on August 05, 2010, 20:53
You're taking the bulk of the sales money;

Doesn't 123rf still give 50%?

You've added a little "spin" there, Komar. That out-of-context quote is not unlike Tabloid reporting. Hope that isn't an example of your blog reporting.

How does any site that offers subscriptions give 50%?

I wasn't trying to be smart Warren. I actually genuinely wanted to know if they are still giving 50%, at least for credits anyway and if they are, they are the last agency we can complain about what amount of the sales money they take. I agree with your other points in this thread though, apart from my spin factor.

WarrenPrice · « **Reply #14 on:** August 06, 2010, 13:15 »

Quote from: Komar on August 06, 2010, 12:07

Quote from: WarrenPrice on August 06, 2010, 11:25
Quote from: Komar on August 06, 2010, 00:45
Quote from: WarrenPrice on August 05, 2010, 20:53
You're taking the bulk of the sales money;

Doesn't 123rf still give 50%?

You've added a little "spin" there, Komar. That out-of-context quote is not unlike Tabloid reporting. Hope that isn't an example of your blog reporting.

How does any site that offers subscriptions give 50%?
I wasn't trying to be smart Warren. I actually genuinely wanted to know if they are still giving 50%, at least for credits anyway and if they are, they are the last agency we can complain about what amount of the sales money they take. I agree with your other points in this thread though, apart from my spin factor.

Not a problem, Komar. I think you honestly missed what was said. "You're taking the bulk of the sales money:" is the collective plural referring to:

BUY your ads. Twitting is making you all look like a bunch of TWITS. You're taking the bulk of the sales money; use it for what you claim it is ... advertising and marketing.

I'm seeing more "purchased" advertising from Thinkstock than from 123rf, BigStock, or Dreamstime. You get what you pay for. Please stop trying to get by on the CHEAP!!! You're about to be surpassed by Thinkstock!!!

I think the thread is about 123rf, therefore, you read my post as speaking specifically to 123rf. Including the entire quote might have clarified my point. Agencies are telling us that advertising and marketing are expensive, yet they avoid the "purchase" of buyer attention.

We're cool ... and I do read your blog.

lisafx · « **Reply #15 on:** August 06, 2010, 13:22 »

Quote from: fai123rf on August 06, 2010, 12:02

Quote from: donding on August 06, 2010, 11:34
What I do not understand is why a company would require their users to open up an account with another company just to correspond. It just doesn't make sense. I don't twitter and never will. I choose not to open an account and for those who don't want to shouldn't have to do so just because they have concerns or want to correspond. If you want to play with the big boys then I think you need a forum on your site. To me that is more professional.

It's easier to connect to us. Most people already have social media app in their phones. How often would you access microstockgroup forums on your phone? My guess would be close to none, but a lot of people would access twitter and facebook multiple times a day. So if we were to give our customers an update or if our customers have an issue that needs highlighted on the go, it would be more convenient and efficient to send us a tweet or comment on our Facebook wall than to wait to get home and log on to a forum. You may beg to differ but some people prefer it that way.

Besides we find it in no way professional, when there are plenty of high profile companies using Twitter to reach out. Just do a google search. Social media is changing how businesses interact. We're just following suit. Also, why view a free resource negatively?

Also if people view this as a negative thing we wouldn't have almost 7000 followers. And there's always some activity in there. Come check our twitter account, if you want. http://twitter.com/123rf

Yes, I am sure to may people think social networking such as Twitter and Facebook are the be all and the end all. Until the next fad comes along. But it may surprise you to know that a lot of people don't have time (or interest) to waste on social networking nonsense.

You are crowing about having 7,000 twitter followers. Yay!! But seriously, is that anywhere near the total number of members your site has? (Although it would certainly explain the dismal sales) I suspect you are leaving many thousands of interested site members and potential customers out in the cold by not making more of an effort to communicate through traditional means, including forums and notices on your own website, buying advertising space, directly e-mailing customers or contributors about issues that affect them, and a responsive customer service dept.

Personally, I spend most of my working day online as it is. The last thing I want to do with my free time is have to keep up with time consuming applications like facebook and twitter.

It's perfectly fine for businesses to use those applications in addition to more traditional means of communicating with customers, but not as a replacement for them.

packerguy · « **Reply #16 on:** August 06, 2010, 13:43 »

Quote from: lisafx on August 06, 2010, 13:22

Yes, I am sure to may people think social networking such as Twitter and Facebook are the be all and the end all. Until the next fad comes along. But it may surprise you to know that a lot of people don't have time (or interest) to waste on social networking nonsense.

You are crowing about having 7,000 twitter followers. Yay!! But seriously, is that anywhere near the total number of members your site has? (Although it would certainly explain the dismal sales) I suspect you are leaving many thousands of interested site members and potential customers out in the cold by not making more of an effort to communicate through traditional means, including forums and notices on your own website, buying advertising space, directly e-mailing customers or contributors about issues that affect them, and a responsive customer service dept.

Personally, I spend most of my working day online as it is. The last thing I want to do with my free time is have to keep up with time consuming applications like facebook and twitter.

It's perfectly fine for businesses to use those applications in addition to more traditional means of communicating with customers, but not as a replacement for them.

Well Stated!

fai123rf · « **Reply #17 on:** August 06, 2010, 14:43 »

Point taken, Lisa.

We used to have a 123RF site forum but forum activity didn't pick up like we wanted to, that's why we decided to put it away and concentrated our attention here. I don't mean to blow our own horn by seemingly overpromoting our social media outlets, but we just want to let you know that if you need another outlet to voice your problem, it's there.

If not, you can still do so here. Me and Angelina check this forum often and we'll do our best to solve your problems and receive your feedback.

Magnum · « **Reply #18 on:** August 06, 2010, 17:00 »

Faingelina

Dreamframer · « **Reply #19 on:** August 06, 2010, 17:27 »

The only thing I check is my email. Frankly, I almost never check Facebook or Twitter. But I know some people who use only FB and Twitter as a way of communication with their employees..

lisafx · « **Reply #20 on:** August 06, 2010, 17:30 »

Quote from: fai123rf on August 06, 2010, 14:43

Point taken, Lisa.

We used to have a 123RF site forum but forum activity didn't pick up like we wanted to, that's why we decided to put it away and concentrated our attention here. I don't mean to blow our own horn by seemingly overpromoting our social media outlets, but we just want to let you know that if you need another outlet to voice your problem, it's there.

If not, you can still do so here. Me and Angelina check this forum often and we'll do our best to solve your problems and receive your feedback.

Thanks for responding. I am glad you will continue to check in here.

I'm not even on facebook or twitter and with the privacy concerns that keep cropping up there I'm disinclined to join.

donding · « **Reply #21 on:** August 06, 2010, 17:35 »

Quote from: lisafx on August 06, 2010, 17:30

Quote from: fai123rf on August 06, 2010, 14:43
Point taken, Lisa.

We used to have a 123RF site forum but forum activity didn't pick up like we wanted to, that's why we decided to put it away and concentrated our attention here. I don't mean to blow our own horn by seemingly overpromoting our social media outlets, but we just want to let you know that if you need another outlet to voice your problem, it's there.

If not, you can still do so here. Me and Angelina check this forum often and we'll do our best to solve your problems and receive your feedback.

Thanks for responding. I am glad you will continue to check in here.

I'm not even on facebook or twitter and with the privacy concerns that keep cropping up there I'm disinclined to join.

Privacy concerns is exactly why I won't sign up.

Dreamframer · « **Reply #22 on:** August 06, 2010, 17:51 »

In last January I decided to delete my FB account because of privacy issues. Everyone could see my list of friends and everything my friends post on my wall. Who really wants that??
All my family could see all my, so called friends, and some of them are really weird, lol.
I decided to delete my account when my friend from real life posted my image from the night club, and even tagged me. We had a good time that night, and I was a bit drunk, and as usual I was making a circus out of myself, lol. But I didn't plan all my family to see that...

But just before I sent a note to all people in my friend list that I'm gonna close my account, I have read that FB again turned on options for privacy. So, I just checked everything to be private.

WarrenPrice · « **Reply #23 on:** August 06, 2010, 17:56 »

I'm not any more concerned about privacy and security than with any other internet sites. There's problems with any of them ... even the sites where you use a credit card to buy cameras or PayPal where you receive payments. We're vulnerable. My ire comes more from the way 123rf just "kicked me off" their forum; where I was active and was learning from other contributors. I don't understand how Angelee can say there was no activity. I thought there was considerable interaction.

I do not like the one-way, "we are the greatest" communication of their Twitter link. That's not interaction. Maybe that's what they are avoiding ... public criticism. Heck, just do like Fotolia and Dreamstime ... Censorship.

FD · « **Reply #24 on:** August 06, 2010, 18:16 »

Quote from: fai123rf on August 06, 2010, 12:02

It's easier to connect to us. Most people already have social media app in their phones.

I have a simple phone and I'm not prepared to pay the huge subscription prices for those kind of idiocies on a phone. A phone is for calling and texting. A PC is for email. If I would take a phone out, it probably would be robbed anyways. Facebook? With their arrogant privacy policy and leaks? No thanks. Twitter? I almost never look at it since most people use it to tell they had to take a dump at an airport and they got XYZ shots approved at site ABC.
Real business is done by email and site announcements. Sorry.

Microstock Posts · « **Reply #25 on:** August 07, 2010, 04:14 »

Quote from: WarrenPrice on August 06, 2010, 13:15

Quote from: Komar on August 06, 2010, 12:07
Quote from: WarrenPrice on August 06, 2010, 11:25
Quote from: Komar on August 06, 2010, 00:45
Quote from: WarrenPrice on August 05, 2010, 20:53
You're taking the bulk of the sales money;

Doesn't 123rf still give 50%?

You've added a little "spin" there, Komar. That out-of-context quote is not unlike Tabloid reporting. Hope that isn't an example of your blog reporting.

How does any site that offers subscriptions give 50%?
I wasn't trying to be smart Warren. I actually genuinely wanted to know if they are still giving 50%, at least for credits anyway and if they are, they are the last agency we can complain about what amount of the sales money they take. I agree with your other points in this thread though, apart from my spin factor.

Not a problem, Komar. I think you honestly missed what was said. "You're taking the bulk of the sales money:" is the collective plural referring to:

BUY your ads. Twitting is making you all look like a bunch of TWITS. You're taking the bulk of the sales money; use it for what you claim it is ... advertising and marketing.

I'm seeing more "purchased" advertising from Thinkstock than from 123rf, BigStock, or Dreamstime. You get what you pay for. Please stop trying to get by on the CHEAP!!! You're about to be surpassed by Thinkstock!!!

I think the thread is about 123rf, therefore, you read my post as speaking specifically to 123rf. Including the entire quote might have clarified my point. Agencies are telling us that advertising and marketing are expensive, yet they avoid the "purchase" of buyer attention.

We're cool ... and I do read your blog.

Lol I was wondering why you jumped on me, don't get me wrong, I like being jumped on, but attractive blondes please! Yeah I did think you were only referring to 123rf. But it is true though the agencies increase prices, which ultimately can have an effect of reducing our income (higher prices deterrent for many buyers). They coincide this increase with reducing our commission (needed for advertising

), which again reduces our income. Anyway, I'm high-jacking this thread with another subject but just thought I'd reiterate what you said.

neotakezo · « **Reply #26 on:** August 11, 2010, 20:15 »

Quote from: fai123rf on August 06, 2010, 11:15

Hi, Ben. We're unable to locate the email. Did you send it to [email protected]?

I used the "contact support" link in your website while logged in to my account and providing all the details it asked...so no, it's not an "email vanished" thing. More likely some support guy didn't feel it worth the time to reply so he just hit the delete button.

pancaketom · « **Reply #29 on:** August 13, 2010, 12:39 »

Well, I checked out your twitter page as requested and all I can say is I hope I won't be doing that again.

You really should post relevant information somewhere on your site even if you don't want to have a forum.

If you do read this, please make some way we can see the sales stats for our images (views would be nice too). When I am trying to decide what images to "fave", that is useful information, and please don't tell me to just go through the monthly sales and add them up.

--=Tom

neotakezo · « **Reply #30 on:** August 17, 2010, 06:00 »

My original question was going to be this: "Is there any way to see the downloads and/or earnings stats for EVO images?" I'm an EVO submitter but was trying to work out whether it's actually worth submitting images to the EVO section or whether they'll just sell better as regular sub available images. Though with the way earnings are headed there its becoming more of a moot question.

neotakezo · « **Reply #32 on:** August 18, 2010, 01:39 »

Anglee,

Thanks for the reply...I'm really trying hard not to be overly negative here but there's no way I'm going to click on each EVO image separately and sit there with a calculator or whatever adding them up. From the best I've been able to tell there isn't even a way to find your evo images in your folio without browsing every single folio page and looking for the evo mark, is there?

When I hit my portfolio link down the bottom of the page it brings up my folio, no tab for evo/standard just everything mushed in together. When I try to search through my folio (as on the search results page you DO get the evo & standard tabs) I can't find any search terms that will bring up the whole folio. I search for my name and get no hits, I search for evo and get no hits, I leave the search field blank and get no hits.

Even when I go into my upload history there are no links from the submitted image to the viewable image. And your advanced search page has no option to input photographer name....so how am I even supposed to bring up a list of my EVO images assuming I was motivated enough to click on each one?

You've had the EVO section up for how long now? Years I believe, and still no way whatsoever for artists to track their EVO submissions and sales numbers... Doesn't that seem a little odd?

Xalanx · « **Reply #33 on:** August 18, 2010, 04:23 »

Anglee, on what criteria are the images included into EVO collection? I searched for "old man" among EVO only and well... judge for yourself. Majority of those less-than-300 photos are from a handful of contributors only and there are a LOT of similar shots.

http://www.123rf.com/search.php?word=old+man&Submit=Search&t_word=&t_lang=en&search_evo=1&srch_lang=en&cko=0&imgtype=0&exppl=0&pplcnt=0&srchgender=0&srchage=0&exclude=&itemsperpage=100&orderby=

FD · « **Reply #34 on:** August 18, 2010, 04:36 »

Quote from: Xalanx on August 18, 2010, 04:23

Anglee, on what criteria are the images included into EVO collection? I searched for "old man" among EVO only and well... judge for yourself. Majority of those less-than-300 photos are from a handful of contributors only and there are a LOT of similar shots.

http://www.123rf.com/search.php?word=old+man&Submit=Search&t_word=&t_lang=en&search_evo=1&srch_lang=en&cko=0&imgtype=0&exppl=0&pplcnt=0&srchgender=0&srchage=0&exclude=&itemsperpage=100&orderby=

The old man from contributor ostill says "isolated" and it's not isolated at all. You can see the grey at the edges. Things like that drive buyers crazy. Keyword spam, non-isolated "isolated" shots... I'm very very glad I'm buying at DT and not there. Sigh.

sam100 · « **Reply #35 on:** August 18, 2010, 04:39 »

Just wondering... what are the criteria to submit to the EVO collection..?..

Patrick.

neotakezo · « **Reply #37 on:** August 19, 2010, 00:59 »

How about my second question Anglee...is there any way to bring up a list of just your own evo images? (preferably listed from most sold to least)

neotakezo · « **Reply #39 on:** August 19, 2010, 22:03 »

You totally miss my point Anglee.

First off from that history tab I then have to navigate to the individual months that I uploaded the EVO images to see which ones I uploaded, even then the images aren't linked to any page that can show me download or sales stats. And that was the whole point of my question.

I first asked you how I could see my EVO sales stats, to which you told me a module was being created that would allow that in the future but for now I had to click on them one by one. So I asked you if there's a way to bring up a list of my EVO images so that I CAN CLICK ON THEM ONE BY ONE to see sales stats and you give me a method where not only do I NOT get one unified list of evo submissions (I have to try to guess which months I uploaded evo images during and select them one at a time) but a method that DOESN'T link to any sort of download or sales stats? *scratches head*

Very odd answer you gave....I assume the real answer to my question is " no, there is no way to bring up a single list of all your evo images"

Such rudimentary sales tracking tools are foregone (FOR YEARS) in favor of site look upgrades, removal of forums, and playing around with stupid social networking things. Why don't you try to get the basics down first before you waste your time with trivialities?

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Author Topic: 123rf support non existent? (Read 23272 times)

WarrenPrice

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lisafx

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Xalanx

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