MicrostockGroup

Agency Based Discussion => 123RF => Topic started by: Anyka on November 28, 2019, 02:30

Title: 403 error code - how do I contact 123rf ?
Post by: Anyka on November 28, 2019, 02:30

Hi all, since this morning I get a 403 error page whenever I try to access the 123rf website (any page).  It's on my desktop PC and my laptop, and it seems to be me, not a worldwide problem.  So can anyone give me the e-mail address to contact support?  Not a web-address, as I won't be able to use it ...   thanks in advance!

Title: Re: 403 error code - how do I contact 123rf ?
Post by: Ruud on November 28, 2019, 03:27

Same problem here from the Netherlands....

Title: Re: 403 error code - how do I contact 123rf ?
Post by: Anyka on November 28, 2019, 03:36

Lesson learned ... we should write down support e-mail addresses from all agencies, because once they're down you cannot visit their site and look it up ...  :(

Title: Re: 403 error code - how do I contact 123rf ?
Post by: Anyka on November 28, 2019, 05:01

Quote from: Ruud on November 28, 2019, 03:27

Same problem here from the Netherlands....

Ruud, I found the solution to the problem :  do not go to nl.123rf, but wipe out the NL in https://www.123rf.com/contributor/earnings.php   You'll get your earnings in English and no error code

Title: Re: 403 error code - how do I contact 123rf ?
Post by: Ruud on November 28, 2019, 05:08

Thank you very much! I can upload again but uploading via the website now stops at 49%....

Addition: After contacting the support department the problem is fixed and the upload now works normally again!