MicrostockGroup
Agency Based Discussion => 123RF => Topic started by: Druid on April 13, 2012, 08:49
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I had a load of images accepted at 123rf 4 days ago and still not in Portfolio. Anyone else experiencing this problem. I emailed them and all the reply said was they are fixing it give us a few days.
Thats a few days of potential sales gone.
Druid
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Approval now very fast but seems to take ages for images to appear...
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I had a load of images accepted at 123rf 4 days ago and still not in Portfolio. Anyone else experiencing this problem. I emailed them and all the reply said was they are fixing it give us a few days.
Thats a few days of potential sales gone.
Druid
Patience, they seem to be in slowmo most of the time.
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Interesting...I'm dealing with the same issue and found your topic posted.
My "history" total says 333 combined RF and ED yet when I go to my
"profile" it states I only have 303 images. That's been on-going for at least a week. I checked with DP and accepted images go directly on-line immediately.
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I've been contributing to 123RF for a couple of years, and the approval time is generally slower than their stated goal of 1-2 days. It usually happens overnight Sunday night or Wednesday night, and then the images appear a day or two later when they are posted to the database.
At least, that's how it's been until this month. I've had about four dozen pix approved since April 1, and none of them have appeared yet. In response to my inquiry, I was told that the problem was going to take just a couple of days to fix--that was over a week ago. My second inquiry got the same response, with the additional reassurance that the images are actually there and searchable on the keywords so we aren't losing sales. Problem is, I know my pictures and my keywords, and they aren't coming up in my searches. I copied off the ID number of one from my history page (remembering to remove my own ID from the front of it) and the search retuned no result. I would feel better about the whole thing if they hadn't tried to BS me about the searchability. It makes it all very depressing and it seems pointless to upload more....
So to distract myself, I took a couple of dozen of my best, mostly those with multiple sales, and started a new account at another site. It will keep me from brooding about the problems, and I may even make some sales, who knows?
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Hi MajorieB,
I'm very sorry to hear about the problems you're having. Please PM me with your UID and I'll conduct an indepth check for you.
Additionally, if you try to find your image from your filename you're required to copy and paste the ENTIRE filename (including your userID) then you'll be able to find the indexed image including the running image# on 123RF.com.
Do let me know.
Alex.
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.. I've had about four dozen pix approved since April 1, and none of them have appeared yet. ..
+ 1
Same here. More than three dozen approved at the very beginning of April and are still not indexed and available via search by keywords. And obviously, as per MarjorieB's post, customer support is just useless.
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Mine are still not showing in my port, have contacted submissions twice now to be told "there is a problem be patient".
The reviews are being done super fast at the moment but not showing afterwards.
Druid
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My last accepted image appearing in my portfolio
was on March 30th.....over 50 images accepted
since. Is there an April hex?
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Hey All,
We've rectified the issue and it'll be OK tomorrow.
Please email your UID to submission@123rf.com if same situation happens.
Thanks,
Anglee
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I hope it will be corrected for everyone, because I also miss newer approved images in portfolio but didn't see this topic until now
Thanks
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Still not sorted..............
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Still not sorted..............
Nor here :(
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No improvement here too. Still waiting.
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We've rectified the issue and it'll be OK tomorrow.
Please email your UID to submission@123rf.com if same situation happens.
I did as they suggested a few days ago....hopefully they'll respond. You might try doing the same...
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still nothing here
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My images have appeared in the portfolio
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Most of my images have appeared in my "portfolio"
after contacting 123RF. Best to contact them although I'm
hoping this isn't going to be an on-going problem.
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I have an ed that's not show up even thought i have a regular pic approved at later date already in my file
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my images are now active in portoflio
thanks! :)
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My images also came to my port.. finally.
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Yes they've all come home wagging their tails behind them ;D
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Yes mine have finally appeared..............
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My images already approved not yet appear in my portfolio!... ???
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I queried 2 of my rejections. With the acceptance notice the reviewer wrote "You should be able to see them in your portfolio within a week from now." So it seems that is the current waiting time before new approved images will be available and displayed.
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My images already approved not yet appear in my portfolio!... ???
Hey vector99,
It will take around a week's time for the approved images to be displayed in your portfolio due to our storage upgrade.
Thanks,
Anglee
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Have just checked and a number of my images uploaded on two seperate occassions in september have failed to make it into my port again. Keyword searches have not turned them up either. They show in my history as having been accepted but not showing.
I hope this isn't going to be something I am going to have to keep checking up on everytime I upload.
Anyone else notice this problem or are they picking on me??????
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It can take a while but, if later approved images show up, you need to take it up with support.
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Have just checked and a number of my images uploaded on two seperate occassions in september have failed to make it into my port again. Keyword searches have not turned them up either. They show in my history as having been accepted but not showing.
I hope this isn't going to be something I am going to have to keep checking up on everytime I upload.
Anyone else notice this problem or are they picking on me??????
No you're not the only one. I've contacted support twice now about 10 missing images from my port. Last time they said to give them the ID numbers and of course i couldn't because all I know is the number of accepted is different then the number in the port. They then said it might take a couple of days to sort it out and now, hold on let me check...
Nope, a week and a half later nothing has changed. I also noticed that one of my shots is duplicated. Same shot in there twice with 2 different ID numbers. I have stopped uploading because I don't need to go to the effort of uploading if the stuff is just going to go missing and they don't seem to care.
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Support told me there had been a "computer glitch" at about the time I uploaded. They say they will sort it but so far nothing.....
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Hey Digitalexpression and Druid,
Thanks for the heads-up.
Digitalexpression,
We've raised your issue to the PIC. We will inform you via email once the matter is investigated.
Druid,
Please PM your UID to me so that we can check it for you.
Thanks,
Anglee
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Mine appear and disappear, and appear and disappear……
http://www.microstockgroup.com/123royaltyfree-com/no-images-in-portfolio/ (http://www.microstockgroup.com/123royaltyfree-com/no-images-in-portfolio/)