Author Topic: December payment? (Read 17483 times)

Ploink · « **on:** December 17, 2013, 05:09 »

Shouldn't we have been paid by now?

Or, to ask a different question: Has anyone received money from 123RF this month?

fritz · « **Reply #1 on:** December 17, 2013, 05:28 »

Yes, received funds on 13/12/2013 using MB.

Me · « **Reply #2 on:** December 17, 2013, 05:34 »

All received as normal

DiscreetDuck · « **Reply #3 on:** December 17, 2013, 05:44 »

Still waiting here

Metsafile · « **Reply #4 on:** December 17, 2013, 06:41 »

Came through on the 12th.

Ploink · « **Reply #5 on:** December 17, 2013, 06:42 »

Quote from: Oligo on December 17, 2013, 05:44

Still waiting here

Quote from: fritz on December 17, 2013, 05:28

Yes, received funds on 13/12/2013 using MB.

Mixed signals, then?

Thanks everybody for their answers, I'll wait a day or two before I contact them...

Snowblood · « **Reply #6 on:** December 17, 2013, 07:31 »

Received it sunday. Last months punctually on the 15th.

luissantos84 · « **Reply #7 on:** December 17, 2013, 07:42 »

Quote from: fritz on December 17, 2013, 05:28

Yes, received funds on 13/12/2013 using MB.

same here using PP

PhotoBomb · « **Reply #8 on:** December 17, 2013, 08:55 »

Still waiting for mine. Sent email to support.

Jo Ann Snover · « **Reply #9 on:** December 17, 2013, 10:30 »

I hadn't realized that I didn't get my payment until I read this - PayPal.

Will contact support - it has been ages since 123rf messed up payments, and the fact that some people got paid and others didn't is rather odd

4seasons · « **Reply #10 on:** December 17, 2013, 10:57 »

Still waiting for mine...

PhotoBomb · « **Reply #11 on:** December 17, 2013, 11:27 »

Just looked up the FAQ for contributors and found this:

No request is necessary. If you are eligible, we will pay you according to the payment method you have selected in your profile. Payments should reach you by the 17th of the month for Paypal and MoneyBookers. For photographers who have opted to receive payments via check, please allow up to a month for the check to reach you.

So I guess they aren't late (but I thought it used to be the 15th)?

Ploink · « **Reply #12 on:** December 17, 2013, 11:46 »

Quote from: PhotoBomb on December 17, 2013, 11:27

So I guess they aren't late (but I thought it used to be the 15th)?

Thanks for digging that up - and, yes, I'm pretty sure it used to be the 15th. Maybe in the next months it slowly moves on to the 18th

Jo Ann Snover · « **Reply #13 on:** December 17, 2013, 12:22 »

If they've changed the date without notifying contributors, they should be given a dope slap - how hard is it to send out an e-mail about that? Yes, it's been the 15th for ages.

So, in addition to their toxic scheme for RC for royalties, they want to nickel and dime us by adding an extra two days to the payout? It's already ridiculous in the age of computers, databases and the internet that they want us to wait 15 days from the end of the month for payment.

The only reason for this is to increase their profits. One more anti-contributor move, and they don't even have the decency to be up front about it?

Payouts this year (Pay Pal)

Nov 14
Oct 10
Sep 12
Aug 14
Jul 14
Jun 14
May 14
Apr 14
Mar 14
Feb 8
Jan 14

lisafx · « **Reply #14 on:** December 17, 2013, 13:06 »

Nothing here either. Going to contact support. Mine always came on the 14th or 15th. If it's the 17th now, that's something new. Also, sounds like a lot of people have already been paid.

disorderly · « **Reply #15 on:** December 17, 2013, 13:07 »

And at least some of us haven't. I just checked with PayPal in case the notification email got lost. But no, no payment yet.

Jo Ann Snover · « **Reply #16 on:** December 17, 2013, 13:39 »

I came upon some job postings for InMagine headquarters, including one for Web Developers, and I found this description of the company to be amusing:

"Inmagine's core strength is built by our wonderful team of talented and performance-driven young professionals, lead by our enigmatic founders. Equipped with skills and a penchant for history in the making, Inmagineers are in the culture and habit of creating new ideas and intuitive solutions."

enigmatic founders? I doubt they really mean that, but "difficult to interpret or understand; mysterious." is how I'd describe quietly extending the time to pay contributors

lisafx · « **Reply #17 on:** December 17, 2013, 13:44 »

Quote from: Jo Ann Snover on December 17, 2013, 13:39

enigmatic founders? I doubt they really mean that, but "difficult to interpret or understand; mysterious." is how I'd describe quietly extending the time to pay contributors

ROFL! I am guessing maybe they meant "energetic"? If they really are "enigmatic" that would explain so much!

Ploink · « **Reply #18 on:** December 17, 2013, 13:48 »

Quote from: Jo Ann Snover on December 17, 2013, 13:39

enigmatic founders? I doubt they really mean that, but "difficult to interpret or understand; mysterious." is how I'd describe quietly extending the time to pay contributors

Someone got their adjectives mixed up, they were probably looking for charismatic

4seasons · « **Reply #19 on:** December 17, 2013, 17:11 »

Quote from: lisafx on December 17, 2013, 13:06

Mine always came on the 14th or 15th

Same here. I contacted them and got answer that "this case has been forwarded to the Finance department for further investigation on your payment delay."
So waiting and hoping that it is not a sign of some serious problems.

Oldhand · « **Reply #20 on:** December 17, 2013, 19:16 »

Ditto - no payment.. First time ever it's been late...

Jo Ann Snover · « **Reply #21 on:** December 17, 2013, 20:10 »

Even if the 17th is the new date, it's now Dec 18th at InMagine headquarters and close of business on Dec 17th here on the west coast US.

I didn't get any reply to my customer support ticket - one person posted above that they did get a response, but I don't know when that ticket was submitted. Did anyone else even get a response from support acknowledging the ticket?

PhotoBomb · « **Reply #22 on:** December 17, 2013, 20:35 »

Not yet

PhotoBomb · « **Reply #24 on:** December 17, 2013, 22:09 »

Quote from: Anglee on December 17, 2013, 20:52

Hi All,

Thanks for the heads-up.

For those who are experiencing the issue of not receiving payments from us, please email to [email protected]. We will compile the information individually and our submission team will liaise with you.

Please give us some time to sort this out. We will try our very best to get the payments to you by Christmas.

Thanks for your patience and understanding.

Regards,
Anglee

Frankly, another week is unacceptable.

Jo Ann Snover · « **Reply #25 on:** December 17, 2013, 22:49 »

I can send email, but would you please explain what's going on. It's very disconcerting that you cannot or will not elaborate.

lisafx · « **Reply #26 on:** December 17, 2013, 23:36 »

Anglee, I appreciate your taking the time to post here and address the issue. I am sure all of us hope you will be able to intervene and get us our overdue payments.

Good news is I had a BME at 123 in November. Bad news is I can't seem to get it paid to me.

I had sent a support sitemail, and now I have also sent an e-mail to the address you posted. Hope this issue is straightened out soon.

alex123rf · « **Reply #27 on:** December 18, 2013, 00:28 »

Hi everyone,

We're expediting everything as best as we can, but we need to check things first. It could very well be tomorrow and tomorrow isn't Christmas yet. We do appreciate your patience and understanding while we iron things out at our side.

Thank you very much,

Alex.

Jo Ann Snover · « **Reply #28 on:** December 18, 2013, 01:23 »

I just received a reply from contributor support, and from the attached message from me I can see it was a reply to the support ticket I made earlier today on their site.

"Dear Contributor,

Thank you for contacting Submission @ 123RF.

You query is currently being attended to and we will respond to you as soon as possible once we have further information. If your payment request is valid, we will try to expedite payment to you as soon as possible before Christmas.

Best Regards,

Your Submissions & Review Team"

There was a name underneath - a "Contributor Support Executive"

IF my request is valid?

First, I'm not new to this game and I know how things work and wouldn't have complained about not receiving payment except if I had a valid request.

Second, there's nothing that gets a complaining person's ire roused faster than failing to say "sorry" and suggesting perhaps they did something wrong that caused the problem. Plus, it takes me about 30 seconds to check my earnings for November - why does it take you longer?

Third, you'll "try"? This isn't some game, but a business. You know how to make these payments - you've been doing it successfully for years. It's outrageous that we wait 15 days after the end of the month, IMO - Shutterstock can do it in a week or less and there is no reason you can't either. But then, when something goes wrong, you don't seem to be treating this with any urgency at all.

Fourth, a month or two back when just one contributor's payment got messed up, he was charged PayPal fees when he did receive his payment. The thinking was that Mass Pay was used for the regular payments but not for his late payment. I want to make it clear that I expect to be paid the full amount with no fees deducted.

In case you can't tell from the above, I'm very, very angry about the way you're handling this. Everyone makes mistakes now and then, but it's the response to it that is so offhand and unnecessarily brusque. Alex saying "while we iron things out at our side" is as close as we've come so far to an admission that 123rf has made a mistake - be upfront with us and treat us as if paying us on time is important to you.

Ploink · « **Reply #29 on:** December 18, 2013, 05:19 »

^

Thanks for expressing my feelings better than I ever could. That part made me smile, though:

Quote from: Jo Ann Snover on December 18, 2013, 01:23

...In case you can't tell from the above, I'm very, very angry about the way you're handling this...

Ron · « **Reply #30 on:** December 18, 2013, 08:15 »

I hate it when they ignore your questions and treat you as if you are imbecile. As Jo says its a business.

I asked them 3 questions:

*Why did you make a change to the payment date, pushed back by 2 days without informing us?
*Why is it necessary to push the payment by two days?
*Why is it not possible to pay right after the month has ended like Shutterstock does?

This is the reply.

"Please be advised that your total earning on Nov is $XX, and this amount didn't reach the minimum limit threshold $50 for Paypal. I believe your total Earnings up to end of December will be processed next Month around 13th - 17th January 2014.

Note that we have input 17th as the max period when the payment will be made, usually the payment is processed around 13 - 17 of the month. Hope this clarifies."

NO, it clarifies NOTHING.

Dodging all 3 questions, come on, just answer instead of giving me this bvllshit. I replied asking to simply answer the 3 questions, and then things when silent.

What is up with all these agencies treating us like goddamn dirt? Without us no presents for christmas. F.F.S.

tickstock · « **Reply #31 on:** December 18, 2013, 10:11 »

gvictoria · « **Reply #32 on:** December 18, 2013, 11:04 »

Looks like I'm not the only one on this non paid 123rf boat. I've also written support and emailed and have received the same replies that you've had. Not impressed whatsoever.

Jo Ann Snover · « **Reply #33 on:** December 18, 2013, 17:56 »

Still nothing - no e-mail and no money.

I did check my Earnings tab at 123rf to see if they listed a payment made to me this month (below the table there's a list of payments made) and the last one shown is November 15, 2013

I think that rules out the problem being on PayPal's end versus 123rf's

alex123rf · « **Reply #34 on:** December 18, 2013, 23:15 »

Hi everyone,

I just wanted to keep you updated on the non-payment investigations. From the communications that we have received so far, we have narrowed things down a little, after some extensive checking we now understand that the problem came about because we implemented a new script.

This new script allows us to calculate your earnings faster and takes (a whole lot) less server side resources, however, some of the conditions that checks for payment were not "raised" in some of your accounts.

To solve this, we are reverting to the older script to flag the accounts for payment but it takes more than a little time to run these scripts. We then had to manually comb through this list and check the amounts due to you to avoid further discrepancies.

We are taking the extra care to make sure nothing goes awry this time around and that everyone will have a cheery Christmas. As some of you have noticed, we are not in the business of running away with your money, or trying to skimp on several days of interests, we're trying to get things RIGHT.

Our Finance will then make payment to you once they are satisfied that the amounts are correct and there are no over or under payments.

We have received a lot of reports and we wanted to make sure that we send out acknowledgement replies to say, "Yes, you're in our system, we're taking some time to check through everything." and then add you to a special "report received" spreadsheet to track everything.

We are doing things as systematically as we can to avoid further complications.

We're sorry for missing out on your payment. We are trying our best to make all payments in the fastest way possible. Thank you for understanding.

Alex

lisafx · « **Reply #35 on:** December 18, 2013, 23:23 »

Thanks for the update, and detailed explanation Alex. I appreciate everyone's efforts to get us paid.

disorderly · « **Reply #36 on:** December 19, 2013, 00:14 »

Quote from: lisafx on December 18, 2013, 23:23

Thanks for the update, and detailed explanation Alex. I appreciate everyone's efforts to get us paid.

Yeah, what she said.

I hope this is a one time problem, but I'd hope if we have a recurrence down the line, let us know what's happening sooner rather than later. Much anguish could have been avoided.

Jo Ann Snover · « **Reply #37 on:** December 19, 2013, 01:06 »

Thank you for explaining what happened

You're not the only agency that has run into problems with new software that apparently was inadequately tested. Even so, when it affects your financial activities, it is very serious.

Trying a new script and not running it in parallel for one month with the old (to see if everything matched up or not) seems to be foolhardy

Had you notified contributors up front that that things were changing and asked us to double check for you, that would have helped surface the problems faster

Had you told support what was going on so they could have given us quick and accurate status updates once we started contacting them, there would have been much less confusion.

The fact that contributors had to bring the problem to your attention suggests you were just hoping everything worked instead of checking to see

I hope the developers do a post mortem on this and learn from their errors so this does not recur.

alex123rf · « **Reply #38 on:** December 19, 2013, 01:28 »

Thank you for the suggestions. We do understand the repercussions but this was unexpected and we did test the scripts in the previous month... Sometimes things just don't work out the way they're supposed to.

Thanks again! We'll be in touch.

Alex.

Ploink · « **Reply #39 on:** December 19, 2013, 07:20 »

I just got paid

PhotoBomb · « **Reply #40 on:** December 19, 2013, 08:42 »

Just woke up to my payment as well -
Thanks

Ron · « **Reply #41 on:** December 19, 2013, 09:36 »

ALex, your support is not answering, can you shed some light please

*Why did you make a change to the payment date, pushed back by 2 days without informing us?
*Why is it necessary to push the payment by two days?
*Why is it not possible to pay right after the month has ended like Shutterstock does?

Thanks,

Jo Ann Snover · « **Reply #42 on:** December 19, 2013, 09:55 »

My payment arrived too. Thank you

ETA: via PayPal

Eco · « **Reply #43 on:** December 19, 2013, 12:51 »

Quote from: Jo Ann Snover on December 19, 2013, 09:55

My payment arrived too. Thank you

Unfortunately I cannot say the same. Still waiting for my Moneybookers / Skrill payment.

lisafx · « **Reply #44 on:** December 19, 2013, 12:53 »

Mine hasn't arrived either. Losing my patience.

4seasons · « **Reply #45 on:** December 19, 2013, 14:31 »

Got paid.
PayPal.
Thanks.

alex123rf · « **Reply #46 on:** December 20, 2013, 01:52 »

Hi Everyone,

Our Finance Department has just confirmed that we've made payment to everyone. We do apologize for missing this out in the first place.

@Ron:
*Why did you make a change to the payment date, pushed back by 2 days without informing us?
We did not change the payment date. We always try our best to pay right in the middle of the new month. For those who received payment on time, they got it right on schedule.

*Why is it necessary to push the payment by two days?
It was not our intention to push any payment by any number of days. Do read the previous posts for an explanation of what happened here and the steps we're taking to counter the problem.

*Why is it not possible to pay right after the month has ended like Shutterstock does?
I can't comment on the practices of other sites but on 123RF, we do have to ensure that financially we conduct checks, preliminary audits, and iron out any issues on the client side before making final payment to the contributors. So a little extra time is required to run a few checks on receipt of payments etc especially now when we have a lot of local offices around the world.

Thank you very much, Merry Christmas, Happy Holidays and have a Great New Year to everyone!!!

Wishing you much happiness and prosperity for 2014!
Alex.

Ron · « **Reply #47 on:** December 20, 2013, 02:38 »

Your FAQ was changed, it normally said we would get paid on the 15th now it says the 17th. You know what I am talking about.

I am not referring to this cock up, I am referring to the change in the payment date, from the 15th to the 17th

sdeva · « **Reply #48 on:** December 20, 2013, 08:11 »

I got paid 13th December (Paypal) so I think the payment date problem in sporadic and not across the board. However RPD/ income on 123RF has declined significantly for me in most recent months so not happy with overall performance.. its like the more you upload the less you make on RPD.

Pity.. when I first started with 123RF few years ago I was so optimistic about this site!

Spectral-Design.net · « **Reply #49 on:** December 20, 2013, 08:56 »

Quote from: alex123rf on December 20, 2013, 01:52

Hi Everyone,

Our Finance Department has just confirmed that we've made payment to everyone. We do apologize for missing this out in the first place.

Well, certainly not to me. I still haven`t received any payout and wrote yesterday to support....

Asthebelltolls · « **Reply #50 on:** December 20, 2013, 11:23 »

Quote from: sdeva on December 20, 2013, 08:11

I got paid 13th December (Paypal) so I think the payment date problem in sporadic and not across the board. However RPD/ income on 123RF has declined significantly for me in most recent months so not happy with overall performance.. its like the more you upload the less you make on RPD.

Pity.. when I first started with 123RF few years ago I was so optimistic about this site!

Same here. Last three months has seen a massive slide in sales culminating in this month's most pathetic results since signing up with 123. 1000+ images and two sales. Meanwhile DT, SS and DP will easily be BME. Do you think with the recent PP debacle their system isn't properly reporting sales?

disorderly · « **Reply #51 on:** December 20, 2013, 12:21 »

I'm seeing exactly the opposite. My income at 123RF is up 75% this year over last. December sales are likely to decline was we get closer to the holidays, but this month I'm seeing almost double December 2012. I can only hope the trend continues.

lisafx · « **Reply #52 on:** December 20, 2013, 12:59 »

Quote from: disorderly on December 20, 2013, 12:21

I'm seeing exactly the opposite. My income at 123RF is up 75% this year over last. December sales are likely to decline was we get closer to the holidays, but this month I'm seeing almost double December 2012. I can only hope the trend continues.

I've seen exactly the same. 123RF is the only site where I have been getting BME's the past several months. I'm very happy with sales there.

Thanks very much Alex for dealing with our frustration so professionally, and to you and your team for getting us paid.

lisafx · « **Reply #53 on:** December 20, 2013, 13:01 »

Quote from: Spectral-Design.net on December 20, 2013, 08:56

Quote from: alex123rf on December 20, 2013, 01:52
Hi Everyone,

Our Finance Department has just confirmed that we've made payment to everyone. We do apologize for missing this out in the first place.

Well, certainly not to me. I still haven`t received any payout and wrote yesterday to support....

Did you check moneybookers site? I thought I had not been paid because for some reason I didn't receive the usual e-mail from MB telling me I had received money. But when I went to the site, the payment was there, dated today 12/20.

Spectral-Design.net · « **Reply #54 on:** December 20, 2013, 14:27 »

Quote from: lisafx on December 20, 2013, 13:01

Quote from: Spectral-Design.net on December 20, 2013, 08:56
Quote from: alex123rf on December 20, 2013, 01:52
Hi Everyone,

Our Finance Department has just confirmed that we've made payment to everyone. We do apologize for missing this out in the first place.

Well, certainly not to me. I still haven`t received any payout and wrote yesterday to support....

Did you check moneybookers site? I thought I had not been paid because for some reason I didn't receive the usual e-mail from MB telling me I had received money. But when I went to the site, the payment was there, dated today 12/20.

Yes, I did. Nothing...

alex123rf · « **Reply #55 on:** December 23, 2013, 03:55 »

@spectral-design.net

Please PM me your UID and I'll do a more conclusive check for you.

Merry Christmas and Happy Holidays

Alex.

THP Creative · « **Reply #56 on:** December 23, 2013, 04:16 »

Still no payment here either. Email sent last week.

Spectral-Design.net · « **Reply #57 on:** December 23, 2013, 06:07 »

Quote from: Microstock Man on December 23, 2013, 04:16

Still no payment here either. Email sent last week.

I`ll second that. No payment. No reply. I`m underwhelmed ;-)

Spectral-Design.net · « **Reply #58 on:** December 23, 2013, 08:36 »

Quote from: alex123rf on December 23, 2013, 03:55

@spectral-design.net

Please PM me your UID and I'll do a more conclusive check for you.

Merry Christmas and Happy Holidays

Alex.

Sorry Alex, saw your message late. PM sent. Thanks and happy holidays!

alex123rf · « **Reply #59 on:** December 24, 2013, 04:17 »

Hi Everyone,

We will always try to respond to every email in good time.

We have loads of email to investigate and attend to, for Spectral-Designs's case, we have replied in an email to you.

For microstockman, please PM me your UID.

Thank you very much! Happy Holidays everyone!

Alex.

MicrostockGroup Sponsors

Author Topic: December payment? (Read 17483 times)

lisafx

lisafx

lisafx

Ron

lisafx

Ron

lisafx

Ron

Spectral-Design.net

lisafx

lisafx

Spectral-Design.net

Spectral-Design.net

Spectral-Design.net

Related Topics

Sponsors

Microstock Poll Results

Sponsors