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Author Topic: Earnings discrepancies  (Read 12266 times)

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« on: February 24, 2010, 23:02 »
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To all 123rf Contributors,

With regards to all issues related to our earnings reporting and payment that you are experiencing, we'd like to notify you that we are currently upgrading our earnings reporting to ensure more accurate and faster reporting for all contributors.

We are also aware and understand that the reportings for the past couple of weeks have been problematic, our team is working around the clock to fix the problem and are trying our very best to ensure better, more stable and timely earnings reports for everyone. Your continued patience is very much appreciated. We estimate that this problem will be fixed by the mid of next week - March 3, 2010.

Please rest assure that all downloads are continued to be logged and we will act in a fair and responsible manner to all our Contributors.
We commit to pay all missed payments as soon as our server can produce accurate earnings reports for everyone.



« Reply #1 on: February 25, 2010, 03:12 »
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thanks for the update.  I hope things get cleared up quickly.

« Reply #2 on: February 25, 2010, 09:16 »
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Thanks, Looking forward to faster stats.

una

« Reply #3 on: February 25, 2010, 09:58 »
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Thank you!

« Reply #4 on: February 25, 2010, 10:39 »
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Thank You for responding...jp

« Reply #5 on: February 25, 2010, 10:58 »
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I'm glad you are dealing with it, there are some questions I would be grateful if you would answer, though:

1) How far back does this problem go? Are we just talking about things not being correctly reported for a week or two, or are we talking about months or years? As you know, for a long time you have mysteriously added or deducted earnings a long time after the end of a month. I've certainly seen this happening for more than a year, maybe more than two years.

2) Are earnings being added progressively as you work through things (I've been seeing a handful of sales a day recently, instead of a handful of days without a sale), or will there be a lump sum credited once the books have been straightened out?

« Reply #6 on: February 25, 2010, 11:23 »
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So this is why I haven't rec'd my pymt yet? Will be glad to follow the updates...thank you!

WarrenPrice

« Reply #7 on: February 25, 2010, 16:15 »
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One thing I could never figure out about software is how it breaks.  If it doesn't work properly now, wouldn't that mean it never worked properly?  Can it really just "wear out?"   

Or, did someone make a change that broke it?

« Reply #8 on: February 25, 2010, 16:26 »
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What I can't figure out is how my top line can announce that I've earned $5 today, while the bottom line increases by $3 ... which is what has happened with my latest figures.

So the stats are still going wrong even now.

I suspect that its stats have been awry for a long time. Who knows, it could be a big selling agency. How can we find out whether or not our images are being sold when, but its own admission, the record it is providing us with is all wrong?

« Reply #9 on: February 25, 2010, 16:29 »
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Software doesn't break from wear, Warren, but it can break when conditions arise that it wasn't set up to handle.  Sometimes new modules are added and they interact with older modules in ways that weren't tested and have subtle bugs.  Or there are timing-related problems, which aren't that uncommon in big transactional systems.  These can show up infrequently, which makes them hard to debug, but can occur more often as the system gets busier.  More traffic often reveals bugs that were there from the beginning but just didn't reveal themselves.

« Reply #10 on: February 25, 2010, 16:32 »
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I cannot say I am grateful for this late update.

123rf should have informed us of this problem as soon as it knows of its existence. Instead, it only tells us now after there are multiple threads complaining about the problems.

As contributors, perhaps we should be more aware of our rights. As agencies, they are as obligated to us as we are obligated to them.

« Reply #11 on: February 25, 2010, 16:37 »
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As contributors, perhaps we should be more aware of our rights. As agencies, they are as obligated to us as we are obligated to them.

I'd say their obligations to us are far greater than any obligation we have to them. They take our work that we supply "from time to time" as one agreement puts it, on approval and undertake to pay us a certain commission on all sales of that work. Unless we agree to special terms, such as some kind of exclusivity, I don't see that we have any obligations to them at all.

WarrenPrice

« Reply #12 on: February 25, 2010, 18:16 »
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Software doesn't break from wear, Warren, but it can break when conditions arise that it wasn't set up to handle.  Sometimes new modules are added and they interact with older modules in ways that weren't tested and have subtle bugs.  Or there are timing-related problems, which aren't that uncommon in big transactional systems.  These can show up infrequently, which makes them hard to debug, but can occur more often as the system gets busier.  More traffic often reveals bugs that were there from the beginning but just didn't reveal themselves.

It was a dig at the developers, disorderly.  The software part of my background was in testing, quality assurance, and configuration management.  I learned that testing is often hired to prove that the system works.

Good testing tries to prove that it doesn't.     ;D

BTW... my sales are really picking up in the last few days.  I doubt that it has anything to do with software but makes me feel much better about 123rf in general.   :P

« Reply #13 on: February 25, 2010, 18:18 »
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The big question is how much of a discrepancy are we talking?  $3? $30? $300? I mean...that's all that will matter I think.  And will we all go up?  Or will some LOSE money?

donding

  • Think before you speak
« Reply #14 on: February 25, 2010, 18:24 »
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Hopefully it will go up because I only got $12.00 on there and that's where I've been stuck at.

« Reply #15 on: February 25, 2010, 18:49 »
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For me, my earning discrepency is over $70.

Besides, 123rf should have the decency to reply to those of us who are affected and have inquired about it, with an apology!

I have not received any reply from 123 management. I'll wait and see if I receive any money I am entitled to.

« Reply #16 on: February 25, 2010, 19:37 »
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How can you know your discrepancy?  What information are you comparing? ???

« Reply #17 on: February 25, 2010, 19:55 »
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Amounting earned + negative balance = discrepency

RacePhoto

« Reply #18 on: February 25, 2010, 22:27 »
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How can you know your discrepancy?  What information are you comparing? ???

In my case my Dec. total was higher than my Jan. total and for Feb. it dropped again. No refunds, just the total going down.

They did write back today and said it was being looked into.

I think they finally figured out that something was wrong after a hundred people wrote and asked what happened?  ;D

Edit: Just lost another $2 today. I hope they fix this?
« Last Edit: February 27, 2010, 15:12 by RacePhoto »

« Reply #19 on: March 01, 2010, 08:00 »
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My earning balance is still in the negative. All my earnings from September 2009 were wiped out.

No one has bothered to reply to my inquiries.

123rf, do the honorable thing!!

« Reply #20 on: March 04, 2010, 05:46 »
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So what this meant was the site was being relaunched on the 3rd with - presumably - better recording of sales for future. Therefore the problem is solved.

Crediting people with any missed sales will be dealt with whenever they manage to sort out the old stats and that has nothing to do with anything happening yesterday. Am I reading it correctly?

RacePhoto

« Reply #21 on: March 07, 2010, 01:35 »
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May I be the first to say, go check your totals! All my missing sales appeared back, just as promised. It's magic!  ;D

Nice to see a site that keeps their word.

« Reply #22 on: March 09, 2010, 12:50 »
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Still no payment though...

« Reply #23 on: March 10, 2010, 02:23 »
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Perhaps they spent everything on the iPads they're giving away...

« Reply #24 on: March 16, 2010, 08:48 »
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Now all my earnings data has vanished. I thought they were meant to have sorted the site out.


 

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