Author Topic: Has 123 gone haywire? (Read 21610 times)

nicku · « **Reply #25 on:** June 18, 2013, 04:40 »

Quote from: Ron on June 15, 2013, 03:55

I am happy you are happy with their support. For me all that counts is $$$, and in that department they didnt do themselves any favors by lowering the royalties.

For a middle tier agency 123RF is doing fine for me regarding $$$.

Pauws99 · « **Reply #26 on:** June 18, 2013, 06:19 »

FTP files sat in "uploading please wait" for ages?

bddigitalimages · « **Reply #27 on:** June 18, 2013, 14:45 »

Photos setting in Processing Queue all day today, never had that happen before. Anyone else having that issue?

dbvirago · « **Reply #28 on:** June 18, 2013, 15:13 »

Not only broken, but they've thrown the captcha screen back in the middle., that says, "You will not see this prompt again unless you have logged out." Except you see it every time. Click on Upload, Click on Continue, enter captcha, go back to previous screen, click, continue, click continue, select options and get uploading please wait which never goes away.

Taking 123 out of my upload queue until this gets sorted out. I'll check back here in a day or two

Ron · « **Reply #29 on:** June 18, 2013, 15:16 »

Quote

Our IT team has been doing some system upgrading recently, so for the mean time you may notice some upload/processing issue using the FTP. Please try to process the file again within 24 hours time, because our IT team still working on fixing this issue permanently to remove all bugs.

We sincerely apologize for any inconvenience caused.

Thank you for your understanding and patience on the matter.

ruxpriencdiam · « **Reply #30 on:** June 18, 2013, 16:57 »

It's not just FTP it is HTTP as well.

http://www.microstockgroup.com/123royaltyfree-com/uploading-not-working/

Been sitting in processing Queue all day and no way to move them over to completed?

dbvirago · « **Reply #31 on:** June 18, 2013, 17:07 »

Quote from: Ron on June 18, 2013, 15:16

Quote
Our IT team has been doing some system upgrading recently, so for the mean time you may notice some upload/processing issue using the FTP. Please try to process the file again within 24 hours time, because our IT team still working on fixing this issue permanently to remove all bugs.

We sincerely apologize for any inconvenience caused.

Thank you for your understanding and patience on the matter.

Yeah, I don't have much understanding or patience on companies that make untested changes to systems or programs and turn them loose - especially over a weekend.

Still no word from Alex

Angel · « **Reply #32 on:** June 18, 2013, 23:12 »

Hiya,

Our IT team is rectifying and fixing the issue.

Will keep you posted.

Thanks for your patience and understanding.

Regards,
Anglee

dbvirago · « **Reply #33 on:** June 21, 2013, 12:42 »

"Will keep you posted."

Not really

Three days later from that promise and over a week after the problem started and still no response? My guess is they have lost some key personnel, including the ones, like Alex, who seemed to care.

luissantos84 · « **Reply #34 on:** June 21, 2013, 12:49 »

easy guys, they must be working on the iPhone collection

YAAAAYYY

ruxpriencdiam · « **Reply #35 on:** June 21, 2013, 16:54 »

Oh looky!

Batch Date Queued Processing Failed Completed Total
2013-06-18 0 0 4 4 8

Failed to complete processing - Dimensions too low?

??

16MP is too low?

?

dbvirago · « **Reply #37 on:** June 22, 2013, 05:54 »

Thanks for checking in. A few problems/questions.

The captcha page states that you won't have to reenter until you log out. This is not the case.

When you hit continue on the submit page, then you get the captcha page, then you go back to the submit page and hit continue again.

Your instructions don't really explain what happens after they go to the queue. I think I submitted a batch of files yesterday, but I don't really know as there is no real acknowledgement. Under Processing Queue there is nothing. Does this mean they are still somewhere else or did the upload fail?

As I mentioned in an earlier post, my decision in where to upload my images depends on the trouble vs worth equation and 123 just went from one of the easiest to one of the most tedious.

Edit: After checking my ftp software, it appears the images I thought I submitted yesterday are still on your ftp server. I have no way of knowing if this means the upload failed, they are in your queue, or what

7Horses · « **Reply #38 on:** June 22, 2013, 07:19 »

Wooow you must be working like crazy. Sales will be sky high with this new ftp service.

dbvirago · « **Reply #39 on:** June 22, 2013, 07:27 »

Yeah, I have to say, if your strategy is to reduce uploads, this plan should work.

ruxpriencdiam · « **Reply #40 on:** June 22, 2013, 08:48 »

Are the buyers having to jump through all of these hoops?

Because if so they wont be looking for any images with all of the hoops that will be in their way!

Ron · « **Reply #41 on:** June 23, 2013, 16:20 »

Quote from: alex123rf on June 22, 2013, 01:15

Hi Everyone,

We are in the midst of switching to a new image processing system that works along the same lines as our video and audio processing mechanism.

How this works is:
Via FTP:
1. Upload your files into FTP.
2. Go to the upload page (yes the captcha is a necessary step)
3. Pass the captcha challenge
4. Click FTP Settings / Check FTP Upload Results
5. Click Continue >>>
6. What this does is our system will transfer the files from your FTP folder into a queue.

Via Web form:
1. Upload your files into FTP.
2. Go to the upload page (yes the captcha is a necessary step)
3. Pass the captcha challenge
4. Click Web Form Uploader
5. Select the items that have to be uploaded
6. Check the appropriate check boxes and
7. Click Upload!
8. What this does is our system will transfer the files from your computer into into a queue.

Why is a queue necessary?
We have an increasing number of digital files to process and work with. Due to the popularity of "upload once, send to many" apps out there, these apps are really good at uploading and then processing files concurrently. What happens is that our servers will literally max out on CPU resources and this results in even more angst as your files are corrupted due to failed graceful processing.

Why is captcha necessary?
To allay the auto processing of the apps above. We will work to ensure that the apps will eventually be able to process your files automatically too but we're switching to a new system, so for the time being, do be patient with the system as we work to iron out the bugs.

What's are we working on actively?
Various items:
1. We are currently working to improve the system so that you receive a message on the ESTIMATED time before your files are available for MR attachments/describing/keywording. This is proving to be a challenge as we have to determine the existing queue length and then estimate the time you need for your own files to arrive at a logical estimated timeframe.

2. I do believe that the messaging for the various error detection are a bit vague as well. We are working to make sure that we will give you proper error reports in the future.

3. The system messaging must also be a lot more intuitive because a lot of contributors are so used to processing things in real time, we hope to change this with better messaging to you so that everyone understands that there IS A QUEUE, and you have to send the files in, and come back later to complete the steps.

What don't we recommend?
We advise against refreshing the page continuously as it will generate even more errors. We advise you to be patient, click once and let it take a short while as the system churns through the queue. We too are testing the system so that its robustness and responsiveness is up to par with your expectations as well as ours.

I also note that you might be worried if you missed out certain files due to this problem. We have begun to keep track of your original file names quite some time back. We can give you a CSV dump of all the files you have sent to us and you can identify which files are missing from your portfolio rather easily. Please email [email protected] if you need your CSV file to conduct the reconciliation exercise.

Thank you for your understanding! Please give us a week to iron things out and get the system back on its feet again. We haven't restricted any uploading or processing.
Alex

so... instead of increasin your server or cpu performance you break your website, make the uploading proces more tedious, make your agency even less attractive for contributors. Just to battle a few uploading apps. Over complicating things if you ask me.

modviz · « **Reply #42 on:** June 23, 2013, 17:52 »

"We advise against refreshing the page continuously as it will generate even more errors."

Sorry Alex, but the only thing that eliminates the tedium of watching it stagnate at 20% forever is by clicking the refresh page once every 30 seconds or so....it'll jump to 40%. 60%. 80%. And finally 100%. Can you not look at DP and DTs system? Create a homepage as soon as you log in? With all the relevant information right there in front of the contributor. Does everything with 123RF have to have additional steps? Can you not see how awkward, cumbersome and sloppy your system is?

MisterElements · « **Reply #43 on:** June 23, 2013, 20:36 »

ummmm what is up with the 123RF uploading process for illustration...is it having trouble or is it some new weird process?...... nevermind i figured it out

me smart....I make things go.

gillian vann · « **Reply #44 on:** June 24, 2013, 05:10 »

I just uploaded 10 pics just to test: all good.

08stock08 · « **Reply #45 on:** June 24, 2013, 07:57 »

I uploaded 16 yesterday. Processing is taking longer. Will check again tomorrow to see if files appear.

Beppe Grillo · « **Reply #46 on:** June 24, 2013, 09:27 »

Quote from: modviz on June 23, 2013, 17:52

"We advise against refreshing the page continuously as it will generate even more errors."

Sorry Alex, but the only thing that eliminates the tedium of watching it stagnate at 20% forever is by clicking the refresh page once every 30 seconds or so....it'll jump to 40%. 60%. 80%. And finally 100%. Can you not look at DP and DTs system? Create a homepage as soon as you log in? With all the relevant information right there in front of the contributor. Does everything with 123RF have to have additional steps? Can you not see how awkward, cumbersome and sloppy your system is?

I think that who designed this site has never used internet before

dbvirago · « **Reply #47 on:** June 24, 2013, 09:30 »

I still get nothing but the please wait button so no idea if anything is happening or not. Not going to tie up a browser for 3 hours like I did Friday. Nothing in processing queue. A boatload sitting on the ftp server.

Eco · « **Reply #48 on:** June 24, 2013, 09:39 »

Anyone tried to upload images to their EVO collection?

Uploaded images make it to the Processing Queue, but when I check back after several hours all the files are listed with a red error message "Failed to complete processing - Not valid image type". The only option then is to remove them. However, even the "remove" function is broken, because after I removed them and checked back again later all the files are still listed with the red error message. I tried both the web uploader and FTP - no difference.

123RF is now off my upload list until they can fix their website.

kuriouskat · « **Reply #49 on:** June 24, 2013, 10:39 »

I can't get anything to upload via FTP, just get 'uploading...Please Wait...', and i wait and wait and wait and nothing happens

Been like this for days. Please fix......

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Author Topic: Has 123 gone haywire? (Read 21610 times)

nicku

Pauws99

bddigitalimages

dbvirago

Ron

ruxpriencdiam

dbvirago

Angel

dbvirago

luissantos84

ruxpriencdiam

alex123rf

dbvirago

7Horses

dbvirago

ruxpriencdiam

Ron

modviz

MisterElements

gillian vann

08stock08

Beppe Grillo

dbvirago

Eco

kuriouskat

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