I also can't delete files, I know how to do it, but it just doesn't work. I have deleted a number of files, twice, which was
very tedious. I started deleting files (to move them exclusively elsewhere) over 3 months ago and I've been checking in and still they haven't been removed. I've contacted support who don't care (told me to wait a week) and after a week, with no change, and with must frustration I told them I would just close my whole account and they said sure, but we'll keep all your money, as per your agreement. Wow, it takes me quite a while to even get to payout, and they want to keep my piddling $50? I'm not sure who is more desperate, me or them... I feel quite sad as I have a soft spot for these guys, being my first ever stock agency I tried out.
I was going to let them have the money but actually, that's wine money, and it's MINE dammit.

so here I am, still plugging away, pressing that "remove" button. after the 15th and I have my money, if the issue isn't resolved, then I will pull the plug.