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123rf is ignoring the problem.
2 weeks ago i sent the first message and 123rf replied. My files be willl moved from "PLUS" to "PREMIUM".
So i dont give my images away to an unlimited downloads devil.
After 1 week i ask again, a friendly and short message.
Nothing happened.
I still see ALL my photos are downlaodable with the "exciting" PLUS subscription.
Anyone had success to get away from the PLUS-subscriptions?
A bit annoying.
123rf.com/contributor/manage-content?tab=accepted

Same here.
One week ago, they said that my portfolio will go back to Premium and that it would take 24 to 48 hours but everything is still in Plus.
Send them a 2nd message 2 days ago, no answer yet.

I will wait until next week and I'll delete my portfolio.

I opted out when the initial email came and I have checked my entire port and it is indeed opted out.

My portfolio has finally been moved to Premium. It took about 10 days from my email to them.

Same here, I didn't know either. Is emailing them the only way to opt out?

FWIW ive emailed them asking to opt out (i didnt know anything about it until seeing threads here after the deadline).

So far 1 reply:

Quote

Kindly note that, ONLY content that has not received any downloads in the past 24 months (2 years) will be featured in the PLUS program.
It is more of an exposure for contents that you had uploaded 2 years and above, yet has not been downloaded before. Hence, by including these images under the PLUS program, previous submissions will get a chance to be bumped up and to be seen by end users.

Your content WILL STILL be available for licensing via Subscription and On-demand Download plans.

We would like to inform you that all contributors' portfolio are added in (opt in) by default.

Kindly let us know if you wish to Opt Out, kindly let us know, if you have
1. initially Opted In and wish to Opt out now, or
2. selected Opt Out from the beginning but still see the PLUS label on your contents.

I'll update this if/when they resolve it so people can see options.

I seem to have problem with uploading photos to 123RF about 5-6 days. No photos appear on dashboard and no sales in a week. That has not happened for a long time. Has anyone have same problem?

I seem to have problem with uploading photos to 123RF about 5-6 days. No photos appear on dashboard and no sales in a week. That has not happened for a long time. Has anyone have same problem?

Also no new sales in more than a week, which never happened. This is until I clicked on "Earnings this month" and see there is now a new monthly/daily earnings page. I did indeed have sales the last week, but they are not reflected on the old Dashboard Overview. There is a new column "Download packs", but no indication of where the Plus sales will be reported. Not sure what that is? More concerning, I know I was very close to payout (something like $46), but now my earning summary reported only $23.06. This site is so broken.   

My portfolio has finally been moved to Premium. It took about 10 days from my email to them.

Could you please share where have you contacted them for this?
It's bit confusing how to use support on their site.

Example September 1, 2022

Quote from: Wilm on September 13, 2022, 02:51

Example September 1, 2022

0.03? from unlimited-download-PLUS? Horrible 

This is not possible because I have not released PLUS.

Or is there another place to opt-out?

Quote from: Wilm on September 13, 2022, 05:56

Quote from: biibii on September 13, 2022, 05:44

Quote from: Wilm on September 13, 2022, 02:51

Example September 1, 2022

0.03? from unlimited-download-PLUS? Horrible 

This is not possible because I have not released PLUS.

Or is there another place to opt-out?

this opt-out button ONLY affects future uploads. All images uploaded so far are opt-in. That's how it was for me and others. Without a support message, all your images remain in the unlimited download programme.

Okay, thank you very much for this information. I'll write a message to the support.

Let me know if you get a response and how you contacted them.

Theyve failed to respond to any of my 4 requests to opt out.

I have sent two letters to 123rf via the contact form.
The first letter was about the wrong download numbers and revenue in the contributor dashboard. The answer from 123 is:

"Dear Wilm,
 
Our IT team is aware of a bug with the Earnings Display on the front end. They are currently investigating the matter and are looking into resolving it. We apologize for the inconvenience caused.

Thank you for your patience and understanding in the meanwhile."

The second letter was about not offering any of my images at PLUS - not even the old images. I have not yet received an answer to this.

I never received this mail.
I opted out of the PLUS plan in the preference settings last week but my images are still in the PLUS plan.
Now I see from reading the comments here that this is for future uploads.
I tried selecting a page of images and edited them by removing the Plus option but it didn't work.
I will write them but if they don't reply is there any other way to remove my images from this free plan.

If there isn't I will delete them.

$5.75/month for unlimited download. Guess what will be our earnings.

This is completely nuts...

Quote from: panicAttack on September 15, 2022, 13:01

anyone still having images in their PLUS collection deserves even less then 0.03

Maybe but some of us have been trying for weeks to get the moved or close account and receiving no reply.  And havent had the 4-5 hours it'll take to do each page individually yet.

I wrote to them last week and still nothing so I'm just deleting them. If it's of any use anyone, it takes approximately 5 1/2 minutes to delete a 1000 images. 10k in an hour... dull, yes, but worth it!

Edit... well, that's it for 123RF for me. All deleted now. I'll give it a month to monitor any activity and then close the account. This has been a long time coming.

I wrote to them last week and still nothing so I'm just deleting them. If it's of any use anyone, it takes approximately 5 1/2 minutes to delete a 1000 images. 10k in an hour... dull, yes, but worth it!

Edit... well, that's it for 123RF for me. All deleted now. I'll give it a month to monitor any activity and then close the account. This has been a long time coming.

What has surprised me over the years and now with recent issues at 123, why don't more people do what you've done. Obviously not worth the money, a place that has no respect for the artists, can't be trusted/missing reporting, slow reviews, yet people stay with them for what? $7 a month at best, according to the poll here.

Why do people intentionally support and feed the parasites?

The complete statistics does not work at all.

My dashboard shows me 2 downloads for the entire month of September.

Under "Details on earnings" I see 9 downloads for September 1 alone. Of these, however, 8 x $0.03??!!!

Or example September 2, 2022 - in one overview I get $1.33 displayed, in the other no downloads are displayed.

I really have the feeling that we are being cheated - and not for the first time!

In July I had already written to 123rf because the statistics were wrong. Only after my letter it was corrected.

I have the same problem. I have no downloads and earnings in September but I see them in detailed view. I wonder if they have bug in the system or what is going on.

Quote from: HalfFull on September 16, 2022, 16:18

Quote from: Uncle Pete on September 16, 2022, 11:11

Quote from: HalfFull on September 16, 2022, 03:41

I wrote to them last week and still nothing so I'm just deleting them. If it's of any use anyone, it takes approximately 5 1/2 minutes to delete a 1000 images. 10k in an hour... dull, yes, but worth it!

Edit... well, that's it for 123RF for me. All deleted now. I'll give it a month to monitor any activity and then close the account. This has been a long time coming.

What has surprised me over the years and now with recent issues at 123, why don't more people do what you've done. Obviously not worth the money, a place that has no respect for the artists, can't be trusted/missing reporting, slow reviews, yet people stay with them for what? $7 a month at best, according to the poll here.

Why do people intentionally support and feed the parasites?

For me I was being a little lazy. They only ever made me about $100 a month but dropped to $20. Basically 2hrs @ AS. So that new package reached a point where it was becoming damaging. They never had all my work and I'd stopped uploading a long time ago. There is possibly another 2 that could be culled. There are 4-5 I supply with 3 that get everything. For me, there is only one that seems to make an effort and consistently is increasing 10% reaching year.

For me, it used to be $100 a month, too. Now it averages out to $15.

That's the problem, not that I'm saying, never should have. 123RF was a reasonable place to make some money. So were some others until the last few years.

But times changed, they system is a mess, they are starting to pull tricks and are unreliable. More surprising is someone new coming here and reading all the threads about 123RF problems and then joining them. 

Yes I'm a quitter, but I did an agency purge years ago and dumped all the chumps.

To be fair, anyone who uses stock submitting software, it's not extra work to just click and make extra money. I don't do that, I won't pay for uploading and I won't spend the time to do that myself. Then there are issues with how I have images that can and can't go to one place or another. But if someone does that alternate plan, and uploads everything everywhere and take what comes, that's a good reason to keep the bottom feeders. The money adds up eventually.

I only had 40 or so images to delete so was quick and easy.

But for those of you with big portfolios doing this or closing accounts, a big commendation to you for your efforts.

This is the type of contributor backlash that will greatly undermine or sink such agencies treating their suppliers in this hideous manner and serve as an example to other agencies.   

My deleted images are also available for sale even though I deleted them a few days ago. No reply to my mail too.
Any other ideas?

So far ive sent 6 emails (to submissions@ and uk@) and received no response.
Ive just tried the contact form on the website and it fails with "The request could not be satisfied."

So my only option might be manually trying to delete near 1,500 pages of images manually one page at a time.  Not sure i have time for that this week - its hours and hours worth of clicking.

Just now I wrote again to the support:


Second attempt! Since I did not receive a reply to my first letter, I am writing to you again to inform you that I do not wish to offer any of my images on PLUS. The prices or income at PLUS are a devaluation and disrespect of my work. I therefore ask you once again to immediately remove all my images from the PLUS offer.
If I do not receive an answer from you within the next few days and my images continue to be offered at PLUS, I will delete my complete portfolio at 123rf and close my account!

With kind regards,

Wilm

It looks like this agency is in its death throes.

Anyway I went and checked my 40+ images I deleted and they have indeed gone. My tiny port wasn't a concern to 123rf. Maybe since then the agency has put blocks to stop contributors from deleting their works.

This is an interesting watch on how this plays out. Anyone like some 🍿 ?  Plenty to go round. 🍿 🍿 🍿

I'm waiting for them to reboot the website. What a freaking dumpster fire.

It looks like this agency is in its death throes.

Anyway I went and checked my 40+ images I deleted and they have indeed gone. My tiny port wasn't a concern to 123rf. Maybe since then the agency has put blocks to stop contributors from deleting their works.

This is an interesting watch on how this plays out. Anyone like some 🍿 ?  Plenty to go round. 🍿 🍿 🍿

When did you delete your images. Mine are still up and it seems they are not going to reply to my mail.

Quote from: Pacesetter on September 20, 2022, 02:58

It looks like this agency is in its death throes.

Anyway I went and checked my 40+ images I deleted and they have indeed gone. My tiny port wasn't a concern to 123rf. Maybe since then the agency has put blocks to stop contributors from deleting their works.

This is an interesting watch on how this plays out. Anyone like some 🍿 ?  Plenty to go round. 🍿 🍿 🍿

When did you delete your images. Mine are still up and it seems they are not going to reply to my mail.

Deleted a couple of weeks ago, shortly after hearing about this new scheme. when I log in to my account, it shows and says no images uploaded. Unless their hiding somewhere else, it appears they've all been deleted.

But have you checked your portfolio on their site. I also thought mine are gone by looking at the content manager but they are up for sale on the main site.

No havent, will have a look later.

My deleted images finally started disappearing from their site, it seems it takes a few days.

In the meantime, the download numbers and revenues are displayed correctly in the dashboard again. However, the PLUS downloads are not counted.
Still 57 downloads - then I have reached the 10,000 there.

Those who have deleted all their images: Have you done some kind of exhaustive search to verify that your images do not appear in the results? The truth is that, lately, I don't trust any agency

I honestly don't understand how anyone can have their work on 123RF anymore. Sorry, but I don't think you can be helped.

I already deleted most of my content and I already give this company for lost

We recently deployed an update where by all new uploads won't be tagged with the PLUS tab anymore. We hope this gives you assurance that your newer content isn't automatically opted into the PLUS program.

You should maybe have developed an update where old uploads won't be tagged with the PLUS tab by default instead, seeing as that's what people are complaining about here. Then you also would not have to waste recources un-tagging them after contributors' requests.

Last night I've deleted my 7000+ photos on the site, I used a mouse autoclick application so it was painless, the impossibility to select more than 20 photos at a time is already a proof of disrespect for the contributor.
I made a useful gesture for myself because some years ago I gained around 120$/month on 123RF and now it's 120$/year. Giving the work of photographers who are the co-workers for free without any consentement is a totally lack of respect, everyone should quit these gangsters agencies.

Yesterday I threatened one last time to delete my entire portfolio if all my files were not switched to PREMIUM by then. It helped - I no longer have any files that can be downloaded via PLUS.

I am not leaving, I have made $2.40 there so far this month!

I had a balance of about $20 which they would have taken from me when I requested to close the account.

When I replied to their request for reason for leaving and authorisation to remove my account, I gave one or two of many reasons but advised I do not authorise the removal of my account and that I want them to keep it open and hold my balance should I decide to return sometime in the future. Not that I will but at least that way they can't just pocket the money and instead, they'll have to keep accounting for it in their annual accounts / returns etc.

Anyone know how long the review turnaround is these days at 123RF? I uploaded over 2 weeks ago and still nothing.

Quote from: stocker2011 on November 11, 2022, 13:03

Anyone know how long the review turnaround is these days at 123RF? I uploaded over 2 weeks ago and still nothing.

Usually they need months! But in the Last weeks they were very quick. A few days.

Thanks, the last batch i sent came back a few days later with a generic description/keyword error, so then I reuploaded it and changed the description on each and now its been pending for 2 weeks.

123RF support doesn't get back to me either.

123RF still exist?

I try to upload new images, and I having a lot of problems. FTP not working: - I upload images but then I can't process the images.
By Website nothing happens. I try diferente browsers and computers and it's the same.

Nobody answer emails. I think there are no more humans working on 123rf...

Is something broken at 123rf again?
I haven't had a single sale since 11 November. I assume that the statistics are not working again.
Is anyone else affected besides me?

Quote from: Wilm on November 29, 2022, 03:17

Is something broken at 123rf again?
I haven't had a single sale since 11 November. I assume that the statistics are not working again.
Is anyone else affected besides me?

I have sales, but sales count and earnings 3 times lower then usual

Thanks for the info, lenev.

I wrote to support yesterday - again. I did not receive an answer. But, as if by magic, a download came in again yesterday...

I have here 2 sales in November, not really  big sealer for me

Sales are 79% less than 2016.  It's a steady path to nothing.

THIS^

Is something broken at 123rf again?
I haven't had a single sale since 11 November. I assume that the statistics are not working again.
Is anyone else affected besides me?

Most likely, the sales stats stalled again (perhaps selectively) at least since the beginning of November. As for December, just one sale reported so far.