pancakes

MicrostockGroup Sponsors


Author Topic: Images broken at 123rf  (Read 3879 times)

0 Members and 1 Guest are viewing this topic.

THP Creative

  • THP Creative

« on: August 07, 2012, 19:32 »
0
This is really concerning me - just did a check on some of my better selling files ("Faved" ones) and found a number of them don't even work! Sure, the thumbnail is there and it will show up in a search, but when you click on it to go into the files details it's a broken link that doesn't even associate the file with my account and says the photographer was registered in 1969! eg:

http://www.123rf.com/photo_8235053_four-electric-elements-on-a-stove-with-one-turned-on.html

The more files I checked, the more I found that are broken. Who knows how many this is affecting overall? I would suggest you guys take a look at some of yours. It's certainly not the majority, but out of about 66 "faved" files, I found 4 broken, plus in just normal files a bunch more broken ones.

I have sent emails to support, will keep you posted as I hear back. REALLY hope 123rf fixes this one QUICK!


THP Creative

  • THP Creative

« Reply #1 on: August 07, 2012, 21:05 »
0
Just got a reply from 123rf...

"Hi there,

We noticed the glitch as we got the same issue as well, our IT personnel is checking on it now.
Kindly bear with us as we are very busy at the moment and we will revert to you as soon as we get this fixed.
"

At least they've acknowledged it, and hopefully the fix will come quickly.

THP Creative

  • THP Creative

« Reply #2 on: August 07, 2012, 21:23 »
0
Wow, I can't believe it - it appears fixed! Will keep an eye on it longer term though.

Good to see 123rf working on an issue so quickly, nicely done .

CD123

« Reply #3 on: August 08, 2012, 07:15 »
0
Thought you might feel lonely talking to yourself and having the whole tread on an exclusive basis, so my post just to keep you company....  ;D

« Reply #4 on: August 08, 2012, 07:20 »
0
All I know is that I made a whopping 36 cents yesterday!! Time to go buy that M & M.

digitalexpressionimages

« Reply #5 on: August 08, 2012, 07:23 »
0
I'm glad you got it sorted out with support. I have an image count discrepancy that has been going on for a while now, history says I have had 10 images accepted MORE than what shows up in the portfolio. The last upload is all present and accounted for these are 10 older images that are missing from the portfolio and when I contacted support I was ignored.

Good for you to get a response.

THP Creative

  • THP Creative

« Reply #6 on: August 08, 2012, 19:26 »
0
Thought you might feel lonely talking to yourself and having the whole tread on an exclusive basis, so my post just to keep you company....  ;D

Sometimes you just gotta talk to yourself, you know?!  ;D

I am left wondering how long those images were unavailable for, as I haven't sold them for a while now and were some of my better sellers on 123. At least its fixed now though I guess.


digitalexpression - I know how you feel, I am fed up with agencies ignoring contributors emails. It happens all too often

« Reply #7 on: August 08, 2012, 22:08 »
0
I'm glad you got it sorted out with support. I have an image count discrepancy that has been going on for a while now, history says I have had 10 images accepted MORE than what shows up in the portfolio. The last upload is all present and accounted for these are 10 older images that are missing from the portfolio and when I contacted support I was ignored.

Good for you to get a response.

Hey Digitalexpression,

Please provide your UID to me so that we can check it for you.


Thanks,
Anglee

digitalexpressionimages

« Reply #8 on: August 17, 2012, 07:17 »
0
I'm glad you got it sorted out with support. I have an image count discrepancy that has been going on for a while now, history says I have had 10 images accepted MORE than what shows up in the portfolio. The last upload is all present and accounted for these are 10 older images that are missing from the portfolio and when I contacted support I was ignored.

Good for you to get a response.

Hey Digitalexpression,

Please provide your UID to me so that we can check it for you.


Thanks,
Anglee

OK. Did that. You don't have any email info in your profile and as far as I know there's no staff listing or individual contact email addresses on 123rf so I sent you a PM here. Nothing. I've stopped uploading. I won't upload again until someone at least gets back to me.


 

Related Topics

  Subject / Started by Replies Last post
12 Replies
4168 Views
Last post December 14, 2008, 20:39
by michaeldb
7 Replies
5109 Views
Last post October 27, 2009, 08:25
by corepics
4 Replies
3556 Views
Last post June 05, 2013, 03:31
by THP Creative
3 Replies
1196 Views
Last post August 07, 2013, 05:14
by cathyslife
18 Replies
6132 Views
Last post March 18, 2016, 18:10
by Zalee

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle