Author Topic: Is this the oldest refund ever (Read 13346 times)

H2O · « **on:** February 16, 2021, 04:16 »

I have a refund for 32 cents which is dated 2017-09-18.

Simply unbelievable.

I have written to them to ask for this to be reversed.

Who the heck ask for a refund of 32 cents from over THREE YEARS AGO?

panicAttack · « **Reply #1 on:** February 16, 2021, 04:46 »

same to me, same date.

they are very close to be rejected for me as agency I submit my files.

H2O · « **Reply #2 on:** February 16, 2021, 05:41 »

Quote from: panicAttack on February 16, 2021, 04:46

same to me, same date.

they are very close to be rejected for me as agency I submit my files.

Personally I have thought in the past that these 'refunds' are not refunds at all, but a way of taking revenue 'Fraud' from us the contributors.

If you have the same date, this can be no coincidence, and must be fraud.

If I don't get a satisfactory reply I will stop uploading to them.

Dumc · « **Reply #3 on:** February 16, 2021, 11:19 »

Maybe it was from same customer? Anyway, I checked, and I also gad 1 refund, not the same date though Downloaded: 2020-03-15

H2O · « **Reply #4 on:** February 16, 2021, 12:20 »

Quote from: Dumc on February 16, 2021, 11:19

Maybe it was from same customer? Anyway, I checked, and I also gad 1 refund, not the same date though Downloaded: 2020-03-15

This could very well be a precursor to the site going into liquidation, if they are having to defraud contributors with these refunds from years ago.

Noedelhap · « **Reply #5 on:** February 16, 2021, 15:11 »

It could also be a correction.

H2O · « **Reply #6 on:** February 16, 2021, 15:19 »

Quote from: Noedelhap on February 16, 2021, 15:11

It could also be a correction.

Thank you for that, but I am not sure that can be the case as it says:-
Remark
Subscription N/A -$0.324 -$0.00 -$0.324 Downloaded: 2017-09-18

I mean 2017 over 3 years ago.

pics2 · « **Reply #7 on:** February 17, 2021, 04:20 »

I heard that they pretty much run on an autopilot. This case proofs it very well. If a human was involved, a refund from 2017 would not be possible. They are becoming a big disappointment.

zsooofija · « **Reply #8 on:** February 18, 2021, 15:53 »

I also got two a couple of days ago, from 2018-03-07. $:-\$

tupungato · « **Reply #9 on:** April 15, 2022, 03:38 »

I got a few refunds from 11-13 years ago. Is that even legal?

Subscription
N/A
-$0.360
-$0.00
-$0.360
Downloaded: 2009-09-11

Subscription
N/A
-$0.360
-$0.00
-$0.360
Downloaded: 2010-02-24

Subscription
N/A
-$0.360
-$0.00
-$0.360
Downloaded: 2009-08-22

Subscription
N/A
-$0.360
-$0.00
-$0.360
Downloaded: 2010-03-03

Canonbabe · « **Reply #10 on:** April 15, 2022, 03:51 »

First a refund for 2018 showed up but yesterday I had a couple of refunds for 2009 and 2010.
Maybe their financial system was on hold and will it start adding earnings for earlier years as well?

Justanotherphotographer · « **Reply #11 on:** April 15, 2022, 04:11 »

I'm getting these too now. I agree that taking this cash 13 years later or whatever can't be legal. Are there any lawyers about who know how this works in terms of legal time limits?

Year of the Dog · « **Reply #12 on:** April 15, 2022, 07:38 »

Quote from: Justanotherphotographer on April 15, 2022, 04:11

I'm getting these too now. I agree that taking this cash 13 years later or whatever can't be legal. Are there any lawyers about who know how this works in terms of legal time limits?

Was that a joke? This is Microstock with no rules and no laws to protect us.

hellou · « **Reply #13 on:** April 15, 2022, 10:12 »

-xx.xx too several times, even from years i just started. This agencies are so horrible. There are 3 agencies left i like. all others are so pain, like our enemies and not partners.

Fairplay · « **Reply #14 on:** April 15, 2022, 13:23 »

Since 8 April 2022 every day two refunds from 2013, 2014, 2016, 2021, 2022.
I wrote them, but they did not reply. So I started deleting my images. Everyday I will remove part of my portfolio.
Enough is enough!

PhotoBomb · « **Reply #15 on:** April 15, 2022, 15:22 »

Three today one from 2016 and two from 2010.

tupungato · « **Reply #16 on:** April 16, 2022, 07:42 »

More refunds today from 2011-2012

WebSubstance · « **Reply #17 on:** April 16, 2022, 13:54 »

Quote from: H2O on February 16, 2021, 04:16

I have a refund for 32 cents which is dated 2017-09-18.

Simply unbelievable.

I have written to them to ask for this to be reversed.

Who the heck ask for a refund of 32 cents from over THREE YEARS AGO?

Thank you for sharing this. My earning this month is $-0.49
I deleted all my photos.

Just_to_inform_people2 · « **Reply #18 on:** April 16, 2022, 16:12 »

It seems they're grabbing all the cash they can before walking out the door. At the expense of the contributors. Obviously there is no actual client that asks for a refund after 10 years plus. But they can take it away from you if you had any surplus with them by playing this game.
So, another one bites the dust.
Who's next

? Dreamstime or Alamy or another small player?

emjaysmith · « **Reply #19 on:** April 16, 2022, 18:00 »

Just checked today and found two refunds from 2021-11-30 and 2016-08-15. Both were originally downloaded on those dates. Hard to believe that it can be financially worthwhile to go back so many years for half a 25 cents. Unless, of course this is the tip of a dirty iceberg heading our way.

pancaketom · « **Reply #20 on:** April 16, 2022, 22:10 »

I see a sub from 2010. Wow, we got .36 for subs back then. My 2021 refund is only for .216. I don't feel like my income is doubling,

Fairplay · « **Reply #21 on:** April 17, 2022, 02:46 »

Today 6 refunds

Mantis · « **Reply #22 on:** April 17, 2022, 09:08 »

This is getting ridiculous. Every time I make 3-4 sales, 3-4 refunds are issues for older sales. This just started for me in April. Something doesn't smell right.

JustAnImage · « **Reply #23 on:** April 17, 2022, 09:51 »

Can someone put a screenshot in here, where you find that refunds?

Either I haven't had any refunds yet or I'm too stupid to find them :-)

Thanks

deadly_splash · « **Reply #24 on:** April 17, 2022, 09:56 »

Just go to Earnings Details choose a month and check Total Earnings column

JustAnImage · « **Reply #25 on:** April 17, 2022, 13:56 »

thx@deadly_splash:
It seems I don't have refunds yet, maybe it is because I do not have images older than 3 years at 123rf... or the refunds will come soon

PhotoBomb · « **Reply #26 on:** April 17, 2022, 15:00 »

I’m over this - just deleted all my images (10k+) and told them to close my account. They have become less and less relevant - Not even making payout last month for the first time in over 10 years.

Mantis · « **Reply #27 on:** April 17, 2022, 16:49 »

Quote from: PhotoBomb on April 17, 2022, 15:00

I’m over this - just deleted all my images (10k+) and told them to close my account. They have become less and less relevant - Not even making payout last month for the first time in over 10 years.

Did you let them know why? I just emailed them asking for an explanation.

PhotoBomb · « **Reply #28 on:** April 17, 2022, 18:13 »

Quote from: Mantis on April 17, 2022, 16:49

Quote from: PhotoBomb on April 17, 2022, 15:00
I’m over this - just deleted all my images (10k+) and told them to close my account. They have become less and less relevant - Not even making payout last month for the first time in over 10 years.

Did you let them know why? I just emailed them asking for an explanation.

Yes I did

edit:
The Explanation they sent me:

Thank you for contacting us.

The deduction you see in your earning balance indicates that the download was refunded.

Refunds may occur due to a number of reasons, such as the content not meeting client's requirements, fraudulent downloads, or credit card chargebacks. In cases such as credit card chargebacks, it may take a few weeks to months before the refund is reflected in your account, due to the processing times involved of the banks of both parties, in addition to the manual verification that needs to be done by our finance personnel.

Thank you for your kind understanding and patience in this matter.

Hope this clarifies, please contact us again if you require any further clarification.

Fairplay · « **Reply #29 on:** April 18, 2022, 02:19 »

After 26 new refunds today I deleted my entire portfolio!

Firn · « **Reply #30 on:** April 18, 2022, 04:39 »

Quote from: PhotoBomb on April 17, 2022, 18:13

Refunds may occur due to a number of reasons, such as the content not meeting client's requirements, fraudulent downloads, or credit card chargebacks. In cases such as credit card chargebacks, it may take a few weeks to months before the refund is reflected in your account, due to the processing times involved of the banks of both parties, in addition to the manual verification that needs to be done by our finance personnel.

Hurray! Another copy & paste answer where the person replying didn't even read the question! Just gotta love these.

I don't have a port with 123RF, so it doesn't affect me, but I have been following this thread, because I really would like to know how an agency can justifiy any kind of refund after as long as 10 years. We all know it's not any of the reasons given in the explanation: Doesn't meet client's requirement and it took the client 10 years to notice that? Eh, no. After 10 years, whatever the image was bought for, it has already been used. Fraudulent downloads, or credit card chargebacks? Also no, because unlike stock agencies, no credit card company will allow a chargeback after 10 years. Also doesn't explain why everyone is suddenly seeing a mass of daily refunds.

Anyka · « **Reply #31 on:** April 19, 2022, 01:08 »

Also seeing refunds of 2011, 2013, 2016 etc. for more than 6 days now - and hardly any new sales. What is going on there? Are they "cleaning up" old stuff and make us pay for it?

RalfLiebhold · « **Reply #32 on:** April 19, 2022, 02:08 »

Quote from: Fairplay on April 15, 2022, 13:23

Since 8 April 2022 every day two refunds from 2013, 2014, 2016, 2021, 2022.
I wrote them, but they did not reply. So I started deleting my images. Everyday I will remove part of my portfolio.
Enough is enough!

Same here. For me, it also started for the first time on April 8. Three refunds so far from 2020.

Canonbabe · « **Reply #33 on:** April 19, 2022, 02:23 »

Over 20 refunds since april 12th and counting I guess.

I'm in this business since 2008 and never had many refunds but if they happened they occured most of the time with sales made by 123RF. Makes me wonder if their systems run well or are the 123RF clients so picky that they return files all the time? Is it easier to make a fraudulent purchase at 123RF?

Refunds for sales older that 6 months are unacceptable. No company allows you to return stuff after that time.

H2O · « **Reply #34 on:** April 19, 2022, 17:47 »

THESE PEOPLE are in financial trouble, hence this refund nonsense.

Anyka · « **Reply #35 on:** April 20, 2022, 02:20 »

So far :

date	year	refund
refund	downloaded	in USD
10-Apr-22	2014	-0.36
11-Apr-22	2014	-0.36
11-Apr-22	2015	-0.36
11-Apr-22	2020	-0.288
12-Apr-22	2021	-0.288
12-Apr-22	2013	-0.36
13-Apr-22	2009	-0.36
14-Apr-22	2010	-0.36
14-Apr-22	2009	-0.36
14-Apr-22	2010	-0.36
14-Apr-22	2010	-0.36
15-Apr-22	2011	-0.36
15-Apr-22	2011	-0.36
15-Apr-22	2011	-0.36
15-Apr-22	2011	-0.36
16-Apr-22	2013	-0.36
16-Apr-22	2011	-0.36
16-Apr-22	2014	-0.36
16-Apr-22	2011	-0.36
16-Apr-22	2011	-0.36
16-Apr-22	2015	-0.36
16-Apr-22	2011	-0.36
17-Apr-22	-	-0.36
18-Apr-22	2016	-0.36
18-Apr-22	2013	-0.36
18-Apr-22	2016	-0.36
19-Apr-22	2014	-0.36
19-Apr-22	2011	-0.36
19-Apr-22	2011	-0.36
19-Apr-22	2019	-0.288

	= 30 refunds in 10 days
	27 older than 5 years
	15 older than 10 years

I copied this to contributor support. Let's see what they say ...
Let's hope they're not hacked ...

Lukeruk · « **Reply #36 on:** April 20, 2022, 02:56 »

Four pages with refunds this morning.

H2O · « **Reply #37 on:** April 20, 2022, 04:28 »

123RF are going down the pan, they are dipping into contributor pockets to survive.

tupungato · « **Reply #38 on:** April 20, 2022, 04:50 »

I tweeted a question to 123RF. Maybe if a few persons from this thread like the tweet it gets noticed by their social media team?

https://twitter.com/elessardunedain/status/1516713670566416390

Daevid · « **Reply #39 on:** April 20, 2022, 05:33 »

Chat response:

"Thank you for contacting us.

Our IT team has been already been informed of an unusual number of refunds occurring and are investigating the issue currently. Give them some time to investigate the matter, we will update you by email as soon as we receive more information.

Thank you for your patience and understanding in the meanwhile."

H2O · « **Reply #40 on:** April 20, 2022, 09:39 »

Quote from: Daevid on April 20, 2022, 05:33

Chat response:

"Thank you for contacting us.

Our IT team has been already been informed of an unusual number of refunds occurring and are investigating the issue currently. Give them some time to investigate the matter, we will update you by email as soon as we receive more information.

Thank you for your patience and understanding in the meanwhile."

I got this as well, they are just lying, this has been going off and on for quite a few years, but in the last few years, they have stolen money more.

YadaYadaYada · « **Reply #41 on:** April 20, 2022, 10:04 »

Email: [email protected]
Live Chat: http://bit.ly/123RF-live-chat
Phone; 1 866 655 3733 ( Toll Free )

Anyka · « **Reply #42 on:** April 20, 2022, 11:14 »

Quote from: YadaYadaYada on April 20, 2022, 10:04

Email: [email protected]
Live Chat: http://bit.ly/123RF-live-chat
Phone; 1 866 655 3733 ( Toll Free )

and also : [email protected]

Jens G · « **Reply #43 on:** April 21, 2022, 02:09 »

This morning, it looks like the refunds I had, have been removed again.

f9photos · « **Reply #44 on:** April 21, 2022, 04:10 »

That's the reply I have received from 123rf support today:

Quote

Thank you for notifying us.

Our IT team has been already been informed of an unusual number of refunds occurring of late and are investigating the issue currently. Kindly give them some time to investigate the matter and we will update you by email as soon as we receive more information.

We thank you for your patience and understanding in the meanwhile.

Mimi the Cat · « **Reply #45 on:** April 21, 2022, 06:22 »

Quote from: Jens G on April 21, 2022, 02:09

This morning, it looks like the refunds I had, have been removed again.

Same here I only had 3 refunds worth 72cents but they've gone now

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Author Topic: Is this the oldest refund ever (Read 13346 times)

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